MyLivingChoice

Help at Home

119 E North St

2.3(9 ratings)· New Castle average: 4.1

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Quick Facts

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Most available reviews for Help at Home come from current or former caregivers rather than clients' families, and they describe serious problems with payroll accuracy and timeliness and inconsistent communication from management. One review from someone connected to a client speaks warmly of the caregivers themselves.

What reviewers praise

  • One reviewer praises the caregivers as wonderful and dependable
  • Caregiving staff described positively despite company-level complaints

What reviewers flag

  • Several reviewers report chronic payroll errors and late pay
  • Several reviewers describe inconsistent, contradictory communication from staff/management
  • One report of a scheduled service location closing without notice

AI-generated from reviews and community data.

Help at Home is a home care agency serving New Castle, Pennsylvania offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 2.3 out of 5 across 9 reviews.

About Help at Home

Help at Home is a home care agency in New Castle, Pennsylvania.

Families rate Help at Home 2.3 out of 5 based on 9 Google reviews.

Contact the agency directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Help at Home

At-Home Care

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Reviews of Help at Home

2.3overall · 9 ratings combined

2.3★ on Google (9)

Sarah Shiray

Mar 2026

via Google ↗ · Report

Worst company ever to work for. Getting paid on time is ridiculous! The problem with this company is that nobody talks to each other in this company. You’ll speak to one person and they’ll say one thing then you speak to someone else and they’ll say something completely different! This company took 3 and a half months to get me on the payroll. It was the most ridiculous thing I’ve ever experienced. I lost my bank account because this company took so long to get me on the books that I wasn’t getting direct deposit and I had no other money coming in so I over drafted 3 months of fees due to lack of direct deposit my account got closed. I have a 2 thousand dollar hospital bill due to having to get a chest xray to clear that I don’t have TB because theres no way to get a referral from them for the chest xray. The only way to get it was literally going to the er to do it. I’ve had to jump thru so many hoops just to start working here and EVERY SINGLE week they short me hours and by short me I mean they just never pay for it.. my punches will show say 31.5 hours and I’ll only get paid for the 31 hours. .. 15minutes here 30 minutes there.. I know it’s not a lot of money to them but I worked that I need my money. They also short you entire days even though they can see you punched in and out and were on the premises unless it’s verified by the client you won’t get paid! What’s the point of the GPS location clock in and out system then! They advertise starting pay of atleast 13$ but that’s a lie also! They started everyone I know in their company at 11$ including myself .. not 13$thy advertise even though I had a couple years experience doing this.. trying to use your pto is a joke! I have yet to get a correct paycheck since they finally got me on the books back in November. If that tells you anything. It’s never their fault btw it’s always the clients fault that your paycheck is messed up. They never take accountability! I hit my 500 hours to get my sign on bonus weeks ago and still haven’t gotten that bonus! Do not work for this company! run in the other direction! i just feel bad for the clients that they have. It’s not the clients fault the company is a piece of garbage! The clients are wonderful! they deserve better! This place is a freaking joke!

Samantha Petroski

Jan 2026

via Google ↗ · Report

This company has not a single clue what they are doing. Rules change all the time and do not expect to get paid on time. If you do get paid when you should I promise you wont get the whole pay. If you call expect to be bonced around to 3 different people and none of those 3 will know the answers and even the dozen times you speak with a supervisor it still will be a disaster. Good luck to all who try to work here. Im running to another company asap!! Im exhausted of late fees cause i can never get paid on time or in full and being on the phone every week for hours at a time.

Jayla Turner

Sep 2025

via Google ↗ · Report

Very unprofessional there weekly pay still haven’t received my last check been calling ! Still haven’t received my check from sept 8th!

Ginette Markle

Jul 2025

via Google ↗ · Report

This place is amazing. The workers here are awesome girls I have been with them for a few years now and wouldn't change for the world

Angelica Bohurjak

Jul 2025

via Google ↗ · Report

Booked my IdentiGo fingerprinting online and received no notice of this location being “closed until further notice” until I showed up to see this sign posted on the door!

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Frequently Asked Questions

What types of care does Help at Home offer?

Help at Home offers At-Home Care.

Where is Help at Home located?

Help at Home is located at 119 E North St in New Castle, Pennsylvania.

What do families say about Help at Home?

Help at Home carries a 2.3 out of 5 rating from 9 Google reviews. Most available reviews for Help at Home come from current or former caregivers rather than clients' families, and they describe serious problems with payroll accuracy and timeliness and inconsistent communication from management. One review from someone connected to a client speaks warmly of the caregivers themselves. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Help at Home?

Submit the Request Information form on this page, or contact Help at Home directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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