Lalene Kay
Jul 2026
Staff is responsive to resident and resident’s visitor requests. Staff sees happy to be there!<br>All areas we’ve been in are clean and organized
The Heights Rehabilitation and Healthcare Center
2801 E Royalton Rd3.9(163 ratings)· Broadview Heights average: 3.9
1 / 5Quick Facts
- Total units
- 149
- Medicare rating
- 1 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 149
- Inspections
- View history (72 citations)
- Therapy Services
- On-site PT and OT rehabilitation therapy
CMS Care Compare
What Families Think
Families largely praise the nursing, aide, and rehab therapy staff at The Heights for compassionate, hands-on care, especially during short-term rehab stays and in the memory care unit. However, one detailed report describes serious lapses in communication, inconsistent repositioning, and a disputed discharge involving a medically fragile resident, alongside general complaints about coordination between doctors, therapists, and outside providers.
The Good
- Nurses and aides described as attentive and compassionate
- PT/OT rehab team praised for effective progress
- Memory care unit described as safe and dignified
- Facility described as clean and well-maintained
- Activities staff and programming get positive mentions
The Bad
- Reviewers cite poor communication between doctors, therapists, and hospitals
- One detailed report of inconsistent repositioning and unexplained sores
- One report of confusing, shifting discharge and Medicaid paperwork issues
- No published pricing information available
AI-generated from reviews and community data.
The Heights Rehabilitation and Healthcare Center is a senior living community in Broadview Heights, Ohio offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 3.9 out of 5 across 163 reviews.
About The Heights Rehabilitation and Healthcare Center
The Heights Rehabilitation and Healthcare Center is a 149-bed skilled nursing and long-term care facility in Broadview Heights, Ohio. It serves patients requiring rehabilitation after hospital stays, ongoing skilled nursing care, and complex medical support.
Families describe The Heights with sharp contrasts. Many praise the clinical and therapy staff, physical therapists, occupational therapists, and nurses, for attentiveness and genuine care, with one family noting they returned four times for rehabilitation. Housekeeping, food service, and administrative staff also receive consistent recognition for professionalism. However, other recent accounts describe serious lapses: inadequate feeding assistance, poor hygiene practices, delayed patient checks, and reliance on temporary agency workers unfamiliar with residents. A few families report concerning discharge practices and unresolved concerns about infection control policies during COVID.
The facility holds a 3.9 out of 5 rating across 163 Google reviews. The rating reflects both strong five-star experiences, particularly from families whose relatives received multiple rehabilitation stays, and multiple one-star reviews citing neglect, staffing inconsistencies, and care quality concerns. Prospective families should seek current details about staffing stability and care protocols before admission.
Types of Care at The Heights Rehabilitation and Healthcare Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of The Heights Rehabilitation and Healthcare Center
3.9overall · 163 ratings combined
3.9★ on Google (163)
Dan P
Jun 2026
Our 89 year old mom recently had another surgery on her leg that left her incapable of standing and walking. We did not hesitate to call Anna at The Heights for their help. This was her fourth time rehabbing at The Heights. As always, the staff was so attentive and kind to our mom. She stayed for approximately seven weeks. Just like the previous stays, the PT and OT staff (Mick, Sam, Max and Kevin) were amazing! They got her walking, dressing herself and performing all her other daily activities on her own. Our family is so grateful for the hard work and professionalism of all the staff. We have recommended The Heights to our friends as they are also dealing with care of an elderly parent. Our family sincerely thanks each and every nurse, nurse's aide, housekeeper, food service staff, admin staff and of course PT and OT staff who helped bring our mom home again!!!
Dyuanna Calhoun
May 2026
This review is based on a medically fragile family member’s current experience at The Heights Rehabilitation and Healthcare Center. The resident is tube‑fed and requires 24‑hour care, yet the facility attempted to discharge them with very little notice and with shifting explanations. One notice blamed nonpayment and “failure to cooperate” with Medicaid paperwork, including a Qualified Income Trust, while another form claimed the facility could not meet the resident’s needs and did not mention nonpayment at all. This inconsistency made it hard to trust the discharge decision. Critical information about the Medicaid process and the need for a Qualified Income Trust was not clearly explained until the same day a discharge notice was handed over. Documents previously provided for the Medicaid application became inaccessible after a staff member left, forcing the family to start over, but this delay was treated as the family’s fault instead of an internal problem. There were also serious concerns about day‑to‑day care and staff attitudes. Repositioning was inconsistent, posted care instructions were not always followed, and unexplained sores appeared on the resident’s leg and knee. Some staff made dismissive comments suggesting the resident was “fine” until family arrived, even though the resident cannot speak and relies on nonverbal communication. The discharge was ultimately rescinded, but only after formal complaints and a request for a state hearing. As of today, 5/18/26, the state is currently visiting and monitoring the facility this week. **Families considering this facility should be prepared to ask detailed questions, document everything, and advocate strongly to ensure consistent care and honest communication. I would NOT recommend this facility at all. Even our Patient Advocate was not impressed with her initial encounter with staff last year!
M. Williams (Mr.Fixet)
May 2026
Always clean staff is pleasant, and very helpful.
Alina Ciuchi
Apr 2026
I want to share my very positive experience with their memory care unit. The staff is attentive, patient, and highly skilled in working with residents who have dementia. I truly appreciate that they treat residents with dignity and take the time to understand their needs. The environment is safe and secure, providing necessary controlled access. The facility is clean, well-maintained, and offers a calm atmosphere. The daily activities are excellent for maintaining routine and improving quality of life. I would highly recommend this facility to any family seeking compassionate and structured memory care.
Government Inspection History
10 inspection visits in the last three years, 72 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Nov 17, 2025Health Complaint2 citations
Protect each resident from the wrongful use of the resident's belongings or money.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 2, 2025
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 2, 2025
Aug 12, 2025Health Complaint1 citation
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 30, 2025
Jun 26, 2025Health Complaint2 citations
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 12, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 12, 2025
Sep 9, 2024Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 20, 2024
Apr 4, 2024Health Complaint2 citations
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 17, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 17, 2024
Oct 18, 2023Health Complaint3 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 1, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 1, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 1, 2023
Sep 27, 2023Health Complaint1 citation
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 1, 2023
Sep 14, 2023Fire Safety StandardHealth Standard22 citations
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2023
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2023
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2023
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2023
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2023
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2023
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2023
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2023
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2023
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2023
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2023
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2023
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity B of L: potential for minimal harm, patternCorrected Oct 5, 2023
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity B of L: potential for minimal harm, patternCorrected Oct 5, 2023
Jan 30, 2020Fire Safety StandardHealth Standard23 citations
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2020
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2020
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2020
Have elevators that firefighters can control in the event of a fire.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2020
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2020
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2020
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2020
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2020
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2020
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2020
Have exits that are accessible at all times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2020
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 16, 2020
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 16, 2020
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 16, 2020
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 16, 2020
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 16, 2020
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2020
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2020
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2020
Establish roles under a Waiver declared by secretary.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 15, 2020
Address subsistence needs for staff and patients.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 15, 2020
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity B of L: potential for minimal harm, patternCorrected Feb 28, 2020
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity B of L: potential for minimal harm, patternCorrected Feb 28, 2020
Nov 8, 2018Fire Safety StandardHealth Standard15 citations
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 11, 2019
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 11, 2019
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 11, 2019
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 11, 2019
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 11, 2019
Meet requirements for the installation and maintenance of electrical systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 11, 2019
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 11, 2019
Meet other general requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 11, 2019
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2019
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 11, 2019
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 10, 2019
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 11, 2019
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 11, 2019
Establish policies and procedures for volunteers.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 11, 2019
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 11, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does The Heights Rehabilitation and Healthcare Center offer?
The Heights Rehabilitation and Healthcare Center offers Skilled Nursing / Long Term Care.
Where is The Heights Rehabilitation and Healthcare Center located?
The Heights Rehabilitation and Healthcare Center is located at 2801 E Royalton Rd in Broadview Heights, Ohio.
What do families say about The Heights Rehabilitation and Healthcare Center?
Families largely praise the nursing, aide, and rehab therapy staff at The Heights for compassionate, hands-on care, especially during short-term rehab stays and in the memory care unit. However, one detailed report describes serious lapses in communication, inconsistent repositioning, and a disputed discharge involving a medically fragile resident, alongside general complaints about coordination between doctors, therapists, and outside providers.
How did The Heights Rehabilitation and Healthcare Center do on recent health and safety inspections?
The Heights Rehabilitation and Healthcare Center had 10 government inspection visits in the last three years, with 72 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit The Heights Rehabilitation and Healthcare Center?
Submit the Request Information form on this page to connect with The Heights Rehabilitation and Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at The Heights Rehabilitation and Healthcare Center? Claim this listing to update photos, pricing, and details. It's free.
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