2.8(20 ratings)· Chester average: 4.5
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers describe a mixed experience with this home health and hospice agency: several families praise specific nurses, therapists, and aides for compassionate, attentive care, while a substantial number of others report serious problems with billing, communication, and reliability. The split in the 20 Google reviews (2.8 average) suggests care quality may depend heavily on which staff are assigned to a case.
AI-generated from reviews and community data.
Heaven Sent by Home Town Health Care is a home health agency serving Chester, Virginia offering Home Health. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.8 out of 5 across 20 reviews.
Heaven Sent by Home Town Health Care is a Medicare-certified home health agency serving Chester, Virginia since 1981. The agency offers skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits to clients in their homes.
Reviewers describe sharply divided experiences. Some families report deeply engaged, compassionate care across nursing and therapy disciplines that supported recovery from major surgery and chronic conditions. Others cite billing problems, canceled appointments, poor communication from office staff, and difficulty reaching the agency for follow-up questions. One reviewer wrote that therapists were "most compassionate, caring, accommodating health care providers", while several others report being charged for visits that provided little service, canceled appointments without notice, and unresponsive office staff regarding insurance coverage and billing disputes.
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Help Me Choose2.8overall · 20 ratings combined
2.8★ on Google (20)
Terri “TLC” Anderson
Dec 2025
After months of pretty good home health care service (July 2019 thru August 2019), tried to get in touch with them a few years later for help on an old "case" as to initial service and end of service. Doctor inquires forced them to never, repeat never, return calls. Now their phone number gives nothing but a fast busy. Heck the two "nurses" who helped changed their cell numbers. Go figure.
nirvannamae
Sep 2025
You know why Kari
Casey Harper
Aug 2022
Was hands down the worst experience in home care I've ever been through. terrible
sextacy1993
May 2020
As soon as they find any reason to cancel their service they will abandon you with no warning. Best advice I could give you is to look for a company who cares about you, your family, and your time, BTW they do not care how late or early they come, and they are extremely rude and rush you when you express your concerns. You can do better trust me.
Sarah Warren
May 2020
I absolutely can not express my gratitude enough for Quintasha and Gwen. They were instrumental in the recovery after husbands back surgery. Those ladies were the only two who came when they said they were and were punctual, caring, compassionate, kind, funny, smart and all around an asset to this company.
Heaven Sent by Home Town Health Care is a Medicare-certified home health agency (certified since 1981). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
Not yet rated. Medicare needs a minimum number of recent patients before it publishes a star rating.
Services offered
Hospital outcomes
Service area
Heaven Sent by Home Town Health Care reports serving 1 ZIP code, including Chester. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 497259. National figures are the average across all certified agencies.
Heaven Sent by Home Town Health Care offers Home Health.
Heaven Sent by Home Town Health Care is located at 12900 Rte 1 in Chester, Virginia.
Heaven Sent by Home Town Health Care carries a 2.8 out of 5 rating from 20 Google reviews. Reviewers describe a mixed experience with this home health and hospice agency: several families praise specific nurses, therapists, and aides for compassionate, attentive care, while a substantial number of others report serious problems with billing, communication, and reliability. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Yes. Heaven Sent by Home Town Health Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page, or contact Heaven Sent by Home Town Health Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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