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Heartwood Senior Living

1407 N Mason St

4.7(56 ratings)· Appleton average: 4

Heartwood Senior Living, photo 11 / 4

Quick Facts

Year opened
1985
Licensed capacity
20 residents

California CDSS

Ownership
Small, family-owned single-site operator
Advanced Care Option
Adjacent facility for more advanced memory care
Respite Stays
Short-term stays from days to several months
Hospice Support
Residents can remain on-site through end-of-life hospice care

What Families Think

Heartwood Senior Living is a small, family-owned memory care and assisted living community in Appleton that receives overwhelmingly positive reviews (4.6 on Google, 5 on Yelp) praising its personal, family-like approach to dementia care. A handful of one-star reviews raise serious concerns about medication management, fall tracking, and hygiene that families should weigh against the many glowing accounts.

The Good

  • Small, family-owned setting with personal relationships
  • Staff frequently praised as compassionate and dedicated
  • Strong reputation for individualized dementia/memory care
  • Hospice partnership lets residents stay through end of life
  • Garden and walking paths residents enjoy
  • Long-term staff retention noted by families

The Bad

  • Several 1-star reviews report over-medication and poor fall tracking
  • One report described neglect (wet briefs) and indifferent care
  • One reviewer alleged billing issues described as "rent gouging"
  • No published pricing information available

AI-generated from reviews and community data.

Heartwood Senior Living is a senior living community in Appleton, Wisconsin offering Assisted Living, Memory Care and Respite / Short-Term Care. Amenities include Outdoor Patio, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 48 reviews.

About Heartwood Senior Living

Heartwood Senior Living

Effective Memory Care in Senior Assisted Living

Our team of care givers is committed to making your loved one smile, laugh and experience joy on their own terms. Simply put, we measure success by the way we touch the lives of people. We hope our website resources help provide comfort and direction as you make the important choices for your family. Our door is always open to have a conversation.

Memory Care

Heartwood Senior Living offers the kinds of programs, services and accommodations that are best suited to provide safety, comfort and good health for our residents.

View these offerings here:

Hospice Care

Heartwood embraces the hospice philosophy of ensuring a resident’s right to dignity and comfort during the final phases of their lives. We work with preferred providers who have agreed to abide by healthcare’s best practices.

Hospice providers, in conjunction with Heartwood staff, tailor a resident- and family-centered hospice care program. Together, we make it possible for our residents who have end-of-life needs to receive high-quality hospice care while remaining at Heartwood.

Short Term Stays / Respite Care

Designed for stays of a few days to several months, our short term stays are perfect when family members are away on a vacation or business trip or require a short break from caring for a loved one in their lives. Short term stays are also an option for seniors who need additional assistance after a hospital visit or during an illness. Many of our permanent residents also begin their lives with us by evaluating our community with short term stays.

Prior to staying with us, we conduct an on-site assessment with the senior and their family members.

This assessment helps determine the appropriate services and proper care for each individual. Once a senior becomes a resident of Heartwood, they have access to all of the same services and accommodations that are afforded our full-time residents.

At Heartwood we are committed to the highest standards in memory care to address the complex needs of our elders. We have found and truly believe that the presence of others and a loving touch has a profound effect on the personal and emotional well-being of our residents.

Individualized Memory Care

We take great pride in getting to know each of our residents and their families, in reviewing their social history, in understanding their expectations and concerns, and in creating a detailed care plan. Our team is committed to your needs and to helping elders live with dignity and grace. Our caregivers are skilled at delivering person-centered care for all stages of life, regardless of mental capacity or physical ability. Because of our shared values, we choose to acknowledge the reality that our residents are living in, redirect when necessary, modify the environment, and change our expectations.

We believe memory care success is based on whether we touch people’s lives. You can be assured of our commitment to keeping all of our residents happy, comfortable and functioning at the highest level possible.

Types of Care at Heartwood Senior Living

Assisted LivingMemory CareRespite / Short-Term Care

Amenities

Room Amenities

  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • On-Site Medical Staff
  • Outdoor Patio
  • Pet Friendly
  • Security
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Heartwood Senior Living

4.7overall · 56 ratings combined

4.6★ on Google (48) · 5★ on Yelp (8) · Yelp page ↗

Charles Scott Baker

Jul 2026

via Google

We serve as guardians for an 86-year-old gentleman with increasing dementia who has lived at Heartwood Senior Living, a family-run assisted living facility, for the past two years, and we could not be happier with the care he receives.<br><br>From the moment he arrived, the Heartwood owners and staff welcomed him as part of their family. We observe that they treat every resident with kindness, patience, dignity, and respect, and it is obvious that they genuinely care about the people who live here. Knowing that he is safe, comfortable, and well cared for gives us tremendous peace of mind.<br><br>Heartwood is always clean, attractive, and inviting. Residents have access to several comfortable TV lounges with cozy furniture where they can visit family, relax, socialize, enjoy their favorite programs or nap. The beautiful outdoor garden is another wonderful feature, providing a peaceful place to walk, enjoy nature, or simply sit and visit with friends and family. They also have an adjacent facility for more advanced memory care when our ward needs it.

d

dave v.

Jul 2026

via Yelp

We serve as guardians for an 86-year-old gentleman with increasing dementia who has lived at Heartwood Senior Living, a family-run assisted living facility, for the past two years, and we could not be happier with the care he receives. From the moment he arrived, the Heartwood owners and staff welcomed him as part of their family. We observe that they treat every resident with kindness, patience, dignity, and respect, and it is obvious that they genuinely care about the people who live here. Knowing that he is safe, comfortable, and well cared for gives us tremendous peace of mind. Heartwood is always clean, attractive, and inviting. Residents have access to several comfortable TV lounges with cozy furniture where they can visit family, relax, socialize, enjoy their favorite programs or nap. The beautiful outdoor garden is another wonderful feature, providing a peaceful place to walk, enjoy nature, or simply sit and visit with friends and family. They also have an adjacent facility for more advanced memory care when our ward needs it. What impresses us most is the personal attention each resident receives. The staff is attentive, compassionate, and responsive, and they do an excellent job communicating with families. Over the past two years, we have consistently seen a level of care that goes above and beyond our expectations. We are extremely grateful for everything Heartwood has done for our ward and would highly recommend it to anyone looking for a warm, caring, family-oriented assisted living home for a loved one.

Timothy “Jac Trac” Bloy

Jun 2026

via Google

Took great care of my father very nice clean respectable facility. Staff did a great job.

G

Gabby Z.

Nov 2025

via Yelp

The absolute best facility for memory care! The staff cares about each resident incredibly. Management, including Lexie and Brianna, is fully involved in making sure the residents are having their needs met and doing what is necessary for their care. As of course, so are the owners, Jason and Lynn. I could not recommended a better place for your family member!

Penny Dains

Oct 2025

via Google

Moving our mother to Heartwood was one of the best decisions we we made in terms of her care and well-being. They have a kind, compassionate staff that treats their residents like family and they provide a comfortable, homey living environment for them. We have peace of mind that our mother is safe, respected and well cared for. Their management team has gone above and beyond for us on numerous occasions as we have faced the challenges that come with caring for aging parents. Their supportive expertise in memory care has been a tremendous help to our family for which we are truly grateful.

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Frequently Asked Questions

What types of care does Heartwood Senior Living offer?

Heartwood Senior Living offers Assisted Living, Memory Care and Respite / Short-Term Care.

Does Heartwood Senior Living offer respite or short-term stays?

Yes. Heartwood Senior Living lists respite and short-term care among its options. A respite stay gives a family caregiver a planned break while your loved one receives full care, and it also works as a low-commitment trial before a permanent move.

Is Heartwood Senior Living pet friendly?

Yes. Heartwood Senior Living lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Heartwood Senior Living located?

Heartwood Senior Living is located at 1407 N Mason St in Appleton, Wisconsin.

What do families say about Heartwood Senior Living?

Heartwood Senior Living is a small, family-owned memory care and assisted living community in Appleton that receives overwhelmingly positive reviews (4.6 on Google, 5 on Yelp) praising its personal, family-like approach to dementia care. A handful of one-star reviews raise serious concerns about medication management, fall tracking, and hygiene that families should weigh against the many glowing accounts.

How can families visit Heartwood Senior Living?

Submit the Request Information form on this page to connect with Heartwood Senior Living and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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