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Heartwood Senior Living

1407 N Mason St

4.7(56 ratings)

Heartwood Senior Living — photo 11 / 4

Quick Facts

Year opened
1985
Ownership
Family-owned and operated community
Short-term stays
Respite stays from a few days to months
Assessment process
On-site assessment required before short-term or respite stay

What Families Think

Families describe Heartwood Senior Living as a small, family-owned memory care community in Appleton where staff build genuine relationships with residents and go out of their way during difficult transitions and end-of-life moments. Reviewers consistently praise the compassionate, attentive caregiving, especially for residents with dementia and Alzheimer's, and note the home-like, smaller-scale environment compared to bigger facilities in the area.

The Good

  • Compassionate, family-like staff relationships with residents
  • Owners and managers personally involved and responsive
  • Smaller, cozy floor plan easy for residents to navigate
  • Staff supported family through end-of-life care
  • Careful handling of food allergies and dietary needs
  • Encourages resident independence with small tasks and routines

The Bad

  • No published pricing information available
  • One reviewer noted a difficult month-long adjustment period after move-in

AI-generated from reviews and community data.

About Heartwood Senior Living

Heartwood Senior Living

Effective Memory Care in Senior Assisted Living

Our team of care givers is committed to making your loved one smile, laugh and experience joy on their own terms. Simply put, we measure success by the way we touch the lives of people. We hope our website resources help provide comfort and direction as you make the important choices for your family. Our door is always open to have a conversation.

Memory Care

Heartwood Senior Living offers the kinds of programs, services and accommodations that are best suited to provide safety, comfort and good health for our residents.

View these offerings here:

Hospice Care

Heartwood embraces the hospice philosophy of ensuring a resident’s right to dignity and comfort during the final phases of their lives. We work with preferred providers who have agreed to abide by healthcare’s best practices.

Hospice providers, in conjunction with Heartwood staff, tailor a resident- and family-centered hospice care program. Together, we make it possible for our residents who have end-of-life needs to receive high-quality hospice care while remaining at Heartwood.

Short Term Stays / Respite Care

Designed for stays of a few days to several months, our short term stays are perfect when family members are away on a vacation or business trip or require a short break from caring for a loved one in their lives. Short term stays are also an option for seniors who need additional assistance after a hospital visit or during an illness. Many of our permanent residents also begin their lives with us by evaluating our community with short term stays.

Prior to staying with us, we conduct an on-site assessment with the senior and their family members.

This assessment helps determine the appropriate services and proper care for each individual. Once a senior becomes a resident of Heartwood, they have access to all of the same services and accommodations that are afforded our full-time residents.

At Heartwood we are committed to the highest standards in memory care to address the complex needs of our elders. We have found and truly believe that the presence of others and a loving touch has a profound effect on the personal and emotional well-being of our residents.

Individualized Memory Care

We take great pride in getting to know each of our residents and their families, in reviewing their social history, in understanding their expectations and concerns, and in creating a detailed care plan. Our team is committed to your needs and to helping elders live with dignity and grace. Our caregivers are skilled at delivering person-centered care for all stages of life, regardless of mental capacity or physical ability. Because of our shared values, we choose to acknowledge the reality that our residents are living in, redirect when necessary, modify the environment, and change our expectations.

We believe memory care success is based on whether we touch people’s lives. You can be assured of our commitment to keeping all of our residents happy, comfortable and functioning at the highest level possible.

Types of Care

Assisted LivingAt-Home CareHome Health and HospiceMemory CareRespite / Short-Term Care

Amenities

Room Amenities

  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • On-Site Medical Staff
  • Outdoor Patio
  • Pet Friendly
  • Security
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews

4.7overall · 56 ratings combined

4.6★ on Google (48) · 5★ on Yelp (8) · Yelp page ↗

Charles Scott Baker

Jul 2026

via Google

We serve as guardians for an 86-year-old gentleman with increasing dementia who has lived at Heartwood Senior Living, a family-run assisted living facility, for the past two years, and we could not be happier with the care he receives.<br><br>From the moment he arrived, the Heartwood owners and staff welcomed him as part of their family. We observe that they treat every resident with kindness, patience, dignity, and respect, and it is obvious that they genuinely care about the people who live here. Knowing that he is safe, comfortable, and well cared for gives us tremendous peace of mind.<br><br>Heartwood is always clean, attractive, and inviting. Residents have access to several comfortable TV lounges with cozy furniture where they can visit family, relax, socialize, enjoy their favorite programs or nap. The beautiful outdoor garden is another wonderful feature, providing a peaceful place to walk, enjoy nature, or simply sit and visit with friends and family. They also have an adjacent facility for more advanced memory care when our ward needs it.

Timothy “Jac Trac” Bloy

Jun 2026

via Google

Took great care of my father very nice clean respectable facility. Staff did a great job.

Penny Dains

Oct 2025

via Google

Moving our mother to Heartwood was one of the best decisions we we made in terms of her care and well-being. They have a kind, compassionate staff that treats their residents like family and they provide a comfortable, homey living environment for them. We have peace of mind that our mother is safe, respected and well cared for. Their management team has gone above and beyond for us on numerous occasions as we have faced the challenges that come with caring for aging parents. Their supportive expertise in memory care has been a tremendous help to our family for which we are truly grateful.

Cherie

Sep 2025

via Google

Heartwood Homes was amazing. My mother spent about 1 -1/2 years there before she passed. Severe dementia. The Staff and owners were very helpful, in every way. The dedication, and long term employees, says it all. We were so Thankful to find a cozy, homey place for Mom. I definitely recommend Heartwood Homes.

Heather Hechimovich, POA for Karen & Robert Uda

Sep 2025

via Google

I cannot say enough wonderful things about Heartwood Homes. When my mom’s Alzheimer’s progressed very quickly, I felt overwhelmed trying to navigate such a sudden and drastic change in her lifestyle and care needs. From the very beginning, Jason, the owner, was there to guide me with patience, compassion, and understanding. His knowledge and support have been invaluable in helping me through one of the hardest transitions of my life. The manager, Brianna, and every single staff member have shown the same level of kindness and dedication. They treat my mom with genuine respect and love, which brings me so much peace of mind. My mom is truly happy living there, which is more than I could have hoped for given her condition. One of the things that stands out most is the level of attention to detail. My mom has a food allergy, and they take every precaution to make sure her meals are safe, nutritious, and enjoyable. The home itself is clean, beautifully maintained, and has such a warm, comfortable feel—it’s as close to a personal home as a senior living facility could be. I am so grateful to have found Heartwood Homes. Knowing my mom is not only safe but also cared for with such compassion gives me a sense of peace that I didn’t think was possible during this journey. Jason, Brianna, and the entire staff go above and beyond, and I will forever be thankful for the exceptional care they provide.

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Frequently Asked Questions

What types of care does Heartwood Senior Living offer?

Heartwood Senior Living offers Assisted Living, At-Home Care, Memory Care and Respite / Short-Term Care.

Is Heartwood Senior Living pet friendly?

Yes — Heartwood Senior Living lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Heartwood Senior Living located?

Heartwood Senior Living is located at 1407 N Mason St in Appleton, Wisconsin.

What do families say about Heartwood Senior Living?

Families describe Heartwood Senior Living as a small, family-owned memory care community in Appleton where staff build genuine relationships with residents and go out of their way during difficult transitions and end-of-life moments. Reviewers consistently praise the compassionate, attentive caregiving, especially for residents with dementia and Alzheimer's, and note the home-like, smaller-scale environment compared to bigger facilities in the area.

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