MyLivingChoice

Heartland Rehabilitation & Care Center

19701 Interstate 30

3.4(21 ratings)· Benton average: 4.3

Heartland Rehabilitation & Care Center, photo 11 / 5

Quick Facts

Total units
140
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
140
Transportation
Transport provided to medical appointments
History
Serving the Benton community since 1992

What Families Think

Reviews of Heartland Rehabilitation & Care Center are sharply divided: one reviewer praised the staff's compassion and respect, while multiple others reported serious neglect, unsafe conditions, and unresponsive management. Concerns ranged from unclean environments and missed medications to a violent incident between roommates and disputes over billing after a resident's death.

The Good

  • On-site physical therapy for recovery and mobility
  • Transportation provided to medical appointments
  • One reviewer praised staff's respect and compassion
  • Operating in the community since 1992

The Bad

  • Multiple reports of neglect: missed meds, unwashed residents, dirty linens
  • One report of a violent assault between roommates
  • Several reviewers cite understaffing and unresponsive nurses/CNAs
  • One report of a disputed bill after resident had left or passed away
  • One reviewer denied admission without explanation

AI-generated from reviews and community data.

Heartland Rehabilitation & Care Center is a senior living community in Benton, Arkansas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 21 reviews.

About Heartland Rehabilitation & Care Center

Heartland Rehabilitation and Care Center is a long-term care and short-term rehabilitation facility in Benton, Arkansas, serving the community since 1992. The center provides 24/7 care with on-site therapy services, transport to appointments, and daily activities designed to support residents' health and well-being.

The facility offers skilled nursing care delivered by licensed nurses, therapists, and caregivers who develop personalized care plans for each resident. Physical therapy programs are available to help seniors recover strength, improve mobility, and enhance independence following surgery, illness, or hospitalization. The center is equipped with modern amenities including a therapy gym, dining hall, and private bedrooms designed for comfort and safety.

Heartland emphasizes a family-like atmosphere where residents are treated with respect, empathy, and kindness. The facility fosters friendship, joy, and fulfillment through its community-focused approach to elder care. Short-term rehabilitation stays are available for individuals recovering from surgery, illness, or hospital stays who need professional support before returning home.

The facility features a modern design intended to enhance comfort and safety, offering what the center describes as a peaceful retreat for residents. A 360-degree virtual tour is available to prospective residents and families to explore the community's living spaces and amenities online.

Types of Care at Heartland Rehabilitation & Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of Heartland Rehabilitation & Care Center

3.4overall · 21 ratings combined

3.4★ on Google (21)

Kathy Rice

Aug 2025

via Google

This is the most inhumane place for anything living. Even a healthy person will dwindle rapidly here. I have pics of poop on the hallway floor I had to dodge multiple times with a relatives walker. Most patients walk barefoot down those hallways. I pulled a filthy sock out of a patient’s mouth he was chewing on that he had just pulled off. One can smell the filth when walking in the door. Especially in the special unit for men. A patient was beaten severely three weeks ago while he was asleep in his room. He was beaten by his roommate. Black and blue bruises massively. He was moved across the hall and the same patient came back in his room twice that night attempting again. Then he went out into the hallway and punched another patient in the face. I shared with a nurse that our patient had an infected elbow for two weeks. I took pics for digression to show her. I was escorted out of his room by admin… down the hallway and instructed I was banned from seeing him, being in the facility in the parking lot for HIPPA violation. I showed it to a nurse to care for him!!! They still didn’t address the elbow. Two days later he was in ER with staph. His groan was so infected from not being changed. The ER nurse said it looked like days. This story gets worse… but the sad end… he passed away after they kicked him out for what they say was, assaulting a nurse. He couldn’t even sit straight. Much less attack someone.

James Jackson

Aug 2024

via Google

1st heartland has a staff from housekeeping to administration that seem to be genuine in their care not a home that houses & forgets teiyre residents & elders stnot ones that care only for the almighty dolla). 2nd the whole staff have a deep routed sence of respect not only for theyre elders but family members as well, not allowing theyre daily lives to reflect nothing less than respect 3rd structure in the facility that is not in any way compromised allowing elder & staff member to work toward a goal to help that elder to return home. You may say that i know a lot of homes like that, I dont & I have been in nursing most of my life, u van tell by 1st impressions & I have recieved a great experience. I want to thank heartland & staff for your compassion & abilitiy to make me feel like an adult. God Bless you all

Amanda Benton

Feb 2024

via Google

I will NEVER recommend this facility to anyone. They neglected my mom who was there a short time on hospice with TERMINAL BRAIN CANCER, including but not limited to withholding meds, administering another person RX to her,never bathed her,cut off all of her hair, never changed her clothes or bed linens, misplaced her multiple times, let her leave with unauthorized guests including one we had an order of protection against, broke hippa laws in so many ways. My mom couldn’t even remember what day it was, much less be able to know the time of day to ask for meds. When I complained and reached out to the administration they never returned my phone calls. She passed away shortly after I removed her from there. Then they tried to send me a 14k bill for dates she didn’t even reside there anymore. Unbelievably disrespectful and unprofessional. Beware!

Shannon Nichols

Jul 2023

via Google

I’m a relative of a past resident that stayed in a 100 hall room. This place is awful. The food they have is terrible and not enough portions for anyone. They serve small bowls of soup and crackers most Sundays. There is a woman on that same hall that has a husband who tracks down everyone to demand his wife get care first over other patients. My relative was left hanging out of their bed several times during the week. They just hired a man cna on weekends that is never around when you need him. Most of the time my family was changing my relatives bed and pull up more than the cnas were!! The administrator here is a jerk and so is the cna supervisor!! Half of the nurses don’t care about anything and only do the minimum. Nobody listens to concerns at all in this place. They have dangerous patients mixed in with ones that aren’t so you never know if your family member is going to be hurt by somebody else here. We have since moved my relative to a better and safer facility because this one is just worried about putting people in beds for money.

Will Jenkins

Feb 2018

via Google

I did a tour of this place for the intention of sending my mother in law here for rehab and, potentially, long term care. Seemed like everything we wanted for her, but quickly realized that our perception from the sales pitch, only includes, who they “pick”. The case worker called for approval and this facility turned her down. Then, we called and asked why?? We were told that they didn’t have to tell us why. I think this review says it all!

Request information

Ask about availability, pricing, or a tour. Your details go only to Heartland Rehabilitation & Care Center, never sold or shared.

Government Inspection History

3 inspection visits in the last three years, 23 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jul 31, 2025Fire Safety StandardHealth Standard8 citations
  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 29, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 29, 2025

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 29, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 29, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 29, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 29, 2025

  • Have exits that are accessible at all times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 29, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 29, 2025

Apr 25, 2024Fire Safety StandardHealth Standard10 citations
  • Properly provide smoke detection systems in areas open to corridors.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 19, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 19, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 19, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 19, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 19, 2024

  • Install a fire alarm system that can be heard throughout the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 19, 2024

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 19, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2024

Apr 7, 2023Fire Safety StandardHealth Standard5 citations
  • Properly provide smoke detection systems in areas open to corridors.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 7, 2023

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 7, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

  • Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Heartland Rehabilitation & Care Center offer?

Heartland Rehabilitation & Care Center offers Skilled Nursing / Long Term Care.

Where is Heartland Rehabilitation & Care Center located?

Heartland Rehabilitation & Care Center is located at 19701 Interstate 30 in Benton, Arkansas.

What do families say about Heartland Rehabilitation & Care Center?

Reviews of Heartland Rehabilitation & Care Center are sharply divided: one reviewer praised the staff's compassion and respect, while multiple others reported serious neglect, unsafe conditions, and unresponsive management. Concerns ranged from unclean environments and missed medications to a violent incident between roommates and disputes over billing after a resident's death.

How did Heartland Rehabilitation & Care Center do on recent health and safety inspections?

Heartland Rehabilitation & Care Center had 3 government inspection visits in the last three years, with 23 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Heartland Rehabilitation & Care Center?

Submit the Request Information form on this page to connect with Heartland Rehabilitation & Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Heartland Rehabilitation & Care Center? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Benton.

Prefer to stay home?

Home care agencies serving Benton bring help to the house: daily living, companionship, and respite for family caregivers.

All home care agencies in Benton