1 / 5CMS Care Compare
Families describe Alcoa Pines as a compassionate, attentive skilled nursing and rehab facility, with repeated praise for one staff member, Jennifer, who helped ease admissions and transfers. Reviewers also highlight positive rehab outcomes, hospice care quality, and a clean environment. No negative reviews are present in the available feedback.
AI-generated from reviews and community data.
Alcoa Pines Health And Rehabilitation is a senior living community in Benton, Arkansas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.0 out of 5 across 88 reviews.
Alcoa Pines Health And Rehabilitation is a skilled nursing facility in Benton, Arkansas, offering both short-term rehabilitation and long-term care services to residents.
The community provides physical therapy, occupational therapy, and speech therapy as part of its care services. Comfortable accommodations include private showers, and day spaces are available on each hall for resident convenience. Kitchen and bathroom facilities are provided to help residents transition back to home.
The facility employs kitchen staff that develops appetizing menus to create a home-like environment. Staff are focused on enhancing residents' quality of life and providing care tailored to meet each individual's needs.
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Help Me Choose4overall · 88 ratings combined
4★ on Google (88)
JK
Mar 2026
It is a very clean facility, the staff are great, I love the little lady in the office,. Jennifer I believe is her name. She is caring, funny, serious , and very attentive to her job and what's going on. You should thank her. Thank all of y'all for makeing this experience a easy, but most of all a good one in time of need.
Jess Baker
Mar 2026
I just want to say thank you to Mrs. Jennifer firstly. She was so helpful when we were needing rehab for my mother, she went above and beyond and showed empathy when we needed it the most, checked on not only my mom but me as well the whole stay. The whole staff were very nice and we got mom back home walking independently now. Thank you again Alcoa pines, you helped my mom more than you will ever know.
Brian Boyette
Jan 2026
Well this review is a little more somber ad personal. My dad is here at the end of his life. He is comfortable. The hospice care that has been given to him has been good. The nurses that dealt with daddy are very professional and also very personable. They care about what they do. They understand the importance of this stage of life for the patient and for the family. I would like to thank the hospice team and the techs and nurses that have tended to my daddy! Unbelievably the hardest expected thing a person can deal with. Thank you Alcoa pines for the care you have given.
Kim Ham
Jan 2026
Everyone at Alcoa Pines has been so helpful. They have all shown compassion and patience through the process of getting my dad admitted to the facility. Jennifer is incredible! She has gone above and beyond to make this transition as smooth as possible. She listened to all of our concerns and did everything possible to help. She is very personable and easy to talk to. I feel like I’ve know here forever.
Cindy Gilleran
Jan 2026
First of all I would like to thank your administration lady named Jennifer . She was absolutely amazing in our transfer from another rehab facility that we were not happy with. She went above and beyond to help us get to Alcoa pines . Secondly , all the staff that helped my mom were great , Especially Patrice, Courtney , Laura, rob,Tiffany, and kara . There were many more but I didn’t get all there names . Shelton who checked with us everyday to make sure that we were getting everything we needed . My mom has special needs and everyone was very helpful with those . The food was good and my mom actually gained a little weight while she was there . So in closing , this experience was the best we could have asked for. We were treated like family . Thanks to all the staff who made that possible.
4 inspection visits in the last three years, 22 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have an alternate power supply for its alarm system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Create arrangements with other facilities to receive patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 19, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 19, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2024
Implement a program that monitors antibiotic use.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 23, 2023
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 24, 2023
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Alcoa Pines Health And Rehabilitation offers Skilled Nursing / Long Term Care.
Alcoa Pines Health And Rehabilitation is located at 3300 Alcoa Road in Benton, Arkansas.
Families describe Alcoa Pines as a compassionate, attentive skilled nursing and rehab facility, with repeated praise for one staff member, Jennifer, who helped ease admissions and transfers. Reviewers also highlight positive rehab outcomes, hospice care quality, and a clean environment. No negative reviews are present in the available feedback.
Alcoa Pines Health And Rehabilitation had 4 government inspection visits in the last three years, with 22 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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