ProMedica formally Heartland West

• Administer the facility in a manner that enables it to use its resources effectively and efficiently.

  Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Feb 3, 2026

• Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

  Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Feb 3, 2026

• Have generator or other power source capable of supplying service within 10 seconds.

  Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 2, 2025

• Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

  Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2025

• Have simulated fire drills held at unexpected times.

  Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 2, 2025

• Provide properly protected cooking facilities.

  Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2025

• Have proper medical gas storage and administration areas.

  Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2023

• Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

  Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2023

• Provide and implement an infection prevention and control program.

  Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2023

• Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

  Severity G of L: actual harm, isolatedCorrected Jan 2, 2022

• Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

  Severity G of L: actual harm, isolatedCorrected Jan 2, 2022

• Provide and implement an infection prevention and control program.

  Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2022

• Provide care and assistance to perform activities of daily living for any resident who is unable.

  Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2022

• Ensure each resident receives an accurate assessment.

  Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2022

• Inspect, test, and maintain automatic sprinkler systems.

  Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2021

ProMedica formally Heartland West offers Skilled Nursing / Long Term Care.

ProMedica formally Heartland West is located at 601 Sulphur Springs Road in Greenville, South Carolina.

Reviews for this skilled nursing/long-term care community are overwhelmingly negative, with multiple families describing neglect, unsanitary conditions, and theft of personal belongings. A few reviewers, including one describing a two-year stay, praised individual staff members as caring and attentive, but this was the minority view among the 16 Google reviews.

ProMedica formally Heartland West had 5 government inspection visits in the last three years, with 15 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

Submit the Request Information form on this page to connect with ProMedica formally Heartland West and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.