MyLivingChoice

Health Center At Franklin Park

1535 Park Ave

3.7(25 ratings)· Denver average: 4.3

Health Center At Franklin Park, photo 11 / 5

Quick Facts

Medicare rating
4 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
86
Ownership
Not-for-profit, part of multi-site senior care system
Location
Located in City Park West, downtown Denver
Amenity
On-site chapel available to residents

What Families Think

Reviews for Health Center at Franklin Park are sharply divided: many families praise the compassionate, attentive nursing and rehab staff, while several report serious lapses in basic care and difficulty reaching the facility by phone. The skilled nursing and rehab therapy programs draw strong praise, but multiple reviewers describe neglect, poor hygiene, and unresponsive administration.

The Good

  • Staff frequently described as compassionate and attentive
  • Rehab therapy praised, including private rooms and personalized care plans
  • Reviewers highlight kindness shown to veterans and hospice patients
  • Family-like, warm atmosphere noted by multiple reviewers
  • Strong communication praised in some reviews

The Bad

  • Multiple reports of neglect: falls, poor hygiene, malnutrition, dehydration
  • Several complaints about unanswered phones and unreachable staff
  • One report of lost belongings and unhelpful, rude admin staff
  • Inconsistent care quality reported between shifts or departments

AI-generated from reviews and community data.

Health Center At Franklin Park is a senior living community in Denver, Colorado offering Skilled Nursing / Long Term Care. Amenities include Outdoor Patio, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 21 reviews.

About Health Center At Franklin Park

The Health Center at Franklin Park is part of The Community at Franklin Park, a not-for-profit senior care provider located in the City Park West area of downtown Denver, Colorado. It is owned and operated by American Baptist Homes of the Midwest, a not-for-profit provider of senior living and health care since 1930.

The health center offers skilled nursing, memory care, and rehabilitation therapy services designed to bridge the gap between hospital and home. Care includes specialized clinical services such as intensive therapy, with professional, physician-directed oversight from a compassionate clinical team.

The environment is designed to support comfort and recovery, featuring outdoor patios, an on-site chapel, and inviting day rooms with a large TV for entertainment and social connection, giving residents spaces for both relaxation and engagement with others.

The community emphasizes equitable, high-quality care for all residents, with educational programs for its team aimed at reducing disparities in health outcomes and increasing inclusiveness within the community.

Types of Care at Health Center At Franklin Park

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Health Center At Franklin Park

3.7overall · 25 ratings combined

3.9★ on Google (21) · 2.5★ on Yelp (4) · Yelp page ↗

chijindu claris

Jan 2026

via Google

Warm,friendly staff. Courteous patients. Feels like family

The Root Tap (Paige)

Jun 2025

via Google

Our parent was in here for several months. Major neglect. He was a fall risk and was constantly falling. Broke his hip and they didn’t care. Still made him walk around. Didn't cut his hair, didn’t shave his face. Didn’t brush his teeth. Nothing. We forced them to send him to the er after 2 weeks of the fall that did it and we ended up bringing him home for his end of life care. I would never recommend this place. The nurse that worked there could barely hold a conversation. This was Jan 2024-July 2024. Hopefully they have a new nurse by now. Also smells like pee on the whole floor. Nasty place.

Ryan Weaver

Apr 2025

via Google

Vanessa, Alessia and Sarah are angels! These three took the time to come see our uncle in the hospital prior to hospice. They brought him a gift comforted him and showed genuine compassion. They didn't need to do that but no stopping hearts like that. This profession is so hard and they are all cut from a special cloth. Thank you for coming ladies. Meant more than you know for our uncle and our family!

Martine Reeh

Mar 2025

via Google

We were so impressed by the wonderful staff at Franklin. They took great care of our mom while she rehabbed from a hospital stay. I cannot say enough about the caring and attentive people there. Thank you!!

Amber Smith

Jan 2025

via Google

I’ve had a wonderful experience with the Health Center at Franklin Park! The staff here is absolutely amazing—compassionate, attentive, and truly dedicated to their residents' well-being. The new Director of Nursing has been a fantastic addition to the team. You can see the positive changes and leadership they bring, which has been incredibly reassuring. What really sets this place apart is the excellent communication. They keep families informed and involved every step of the way, which is so important when you’re entrusting the care of a loved one to someone else. Overall, it’s a great facility with a warm and caring environment. I would definitely recommend the Health Center at Franklin Park to anyone looking for quality care for their loved ones

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Government Inspection History

4 inspection visits in the last three years, 43 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 26, 2026Fire Safety StandardHealth Standard14 citations
  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2026

  • Ensure electrical receptacles or cover plates have distinctive color or marking.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2026

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2026

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2026

  • Use approved construction type or materials.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadDeficient, Provider has plan of correction

  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2026

  • Ensure the activities program is directed by a qualified professional.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 22, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 22, 2026

  • Keep all essential equipment working safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 22, 2026

  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 22, 2026

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2026

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2026

Feb 27, 2024Fire Safety StandardHealth ComplaintHealth Standard10 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2024

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 15, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 28, 2024

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 28, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2024

Aug 31, 2023Health ComplaintInfection Control6 citations
  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Oct 23, 2023

  • Implement a program that monitors antibiotic use.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Sep 29, 2023

  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Sep 29, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 29, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 29, 2023

  • Observe each nurse aide's job performance and give regular training.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 29, 2023

Nov 3, 2022Fire Safety StandardHealth Standard13 citations
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity G of L: actual harm, isolatedCorrected Dec 2, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedCorrected Dec 14, 2022

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2022

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 17, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2022

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 2, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 2, 2022

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 2, 2022

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2022

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2022

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Health Center At Franklin Park offer?

Health Center At Franklin Park offers Skilled Nursing / Long Term Care.

How much does Health Center At Franklin Park cost?

Health Center At Franklin Park has not published its pricing. For context, communities in Denver that publish rates start around $3,230 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Health Center At Franklin Park located?

Health Center At Franklin Park is located at 1535 Park Ave in Denver, Colorado.

What do families say about Health Center At Franklin Park?

Reviews for Health Center at Franklin Park are sharply divided: many families praise the compassionate, attentive nursing and rehab staff, while several report serious lapses in basic care and difficulty reaching the facility by phone. The skilled nursing and rehab therapy programs draw strong praise, but multiple reviewers describe neglect, poor hygiene, and unresponsive administration.

How did Health Center At Franklin Park do on recent health and safety inspections?

Health Center At Franklin Park had 4 government inspection visits in the last three years, with 43 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Health Center At Franklin Park?

Submit the Request Information form on this page to connect with Health Center At Franklin Park and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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