Prudence Koome
Oct 2025
I am currently at hayes residence and the facility is unkept and so old, it smells of pee everywhere. The nurses are so un professional they leave people medicine on top of the medication cart and leaving the med cart opened and going about their busy. which they are breaking HIPPA. The nurses touch people medicine and they don't like to be corrected when they mess up on your medication. The site says nursing skilled me but it ain't at all. If the medication falls on the ground they will give it to patient.The nurses are so rude and dont knock the door, they just enter your room. The nurses gives a patients another patients medication when the patient ask for a medication(Tylenol and gabapentin for example).The nurses will check that they gave medication while the patient has not received the medication at all. I have had my medicine gone missing twice because they just dump your medicine anywhere they feel like it. They withhold your paper mail from you, untill you ask for it or they feel like giving it too you. The bed are too small. The bathroom are so nasty, and the shower too I have to wear my bathing shoes in there. The nurses really don't treat as patient like human-beings at all. The nurses wait until you are out of medicine so that you can go day/ weeks without it. When you ask them what happened to the medication they say you don't have the medicine and they will order you more from their pharmacy. A week later the are still ordereding the from out of space I guess. The patient who wear diapers don't get changed frequently, so that's why the whole place smells like pee. One of the nurse that sounds like a man but a female almost broke my wrist trying to stop a fight between me and my roommate. She was so quick to call the cops on me. But when there is a fight between two white people she doesn't call the cops on them. At the interview with Bethany she will say alot of good stuff about Hayes place which are all lies. Bethany will punish you for writing the Google review when you speak the truth about this place. I will advice for you to schedule a tour something I wish I had done before being admitted here. The dietitian's doesn't help you with your meal and if you want to lose weight she does not help you with that either. The food is good but sometimes it is really nasty depends on who is in the kitchen that day. If you have a special dietary or request for something different to eat.They don't care you will get whatever they have available in the kitchen. You have to remind the kitchen stuff that you are allergic to something every day. The head chef will forget that you are allergic to something and won't have any thing different. Even thought Bethany say in the interview that you can get something different. A client died here due to luck of skilled nursing. The fall button does not work. if you faint the nurses don't call ambulance and they say that you are faking it. Basically every employee here is all about the money and not the client. I wonder how this place is still opened.
