3(31 ratings)· Altamonte Springs average: 4.5
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Harborview Health Center West Altamonte are sharply divided: several families praise specific nurses, therapists, and administrators for attentive rehab care, while many others describe serious lapses in basic care such as unanswered call bells, soiled diapers, and poor communication. Google reviewers rate the community 3 out of 5 stars, reflecting this inconsistency in experience.
AI-generated from reviews and community data.
Harborview Health Center West Altamonte is a senior living community in Altamonte Springs, Florida offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 3.0 out of 5 across 31 reviews.
Harborview Health Center West Altamonte is a skilled nursing and long-term care community in Altamonte Springs, Florida, licensed for up to 116 Medicare and Medicaid certified beds. The facility is operated as a for-profit limited liability company and provides 24-hour staffing, on-site nursing, medication management, housekeeping, laundry service, and wheelchair accessibility, along with private bathrooms and an emergency call system.
The community carries a CMS overall rating of 2 of 5 stars. Reviews are sharply divided. Several families praised the facility's improvements, cleanliness, and attentive, kind staff, including positive experiences with physical and occupational therapy. However, a larger number of reviewers reported serious concerns about care quality, including inconsistent medication administration, delays in responding to patient needs, insufficient assistance with personal hygiene, and poor communication from administrative staff. One reviewer wrote, "the staff are attentive and kind." Mixed experiences extend to facility operations and responsiveness from the administrative team.
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Help Me Choose3overall · 31 ratings combined
3★ on Google (31)
Rhona McAdams
Jun 2026
My husband passed away in Dec.2025 after being in Harboview for about 3.5 months. In his final days he was brought to the hospital then to Hospice. His care Was uncaring, rude and ignorned and disrespectful.The workers treated him and his family with disdain. (Not all but the majority.) IF YOU Want infor, you can contact me)
Mike DeVault
Jun 2026
Food was good w/ plenty of seconds<br>They also, had some of the friendliest nurses .
Larry C
May 2026
I highly recommend Harborview Health Center in Altamonte Springs. My mother-in-law has been a resident here since December 2019, and our experience has been wonderful. The facility has always been nice and clean, but the improvements made over the last six months—including fresh paint, beautiful landscaping, new equipment, and updated furniture—have made the center even better. The staff are incredibly caring. They make sure my mother-in-law and all the residents are treated with the utmost care and respect. For the residents who are mobile, the staff always have engaging activities going on to keep them active. My wife and I visit mom three or four times a week at completely different times, and the facility is consistently running well. It is clear that the staff genuinely enjoy working there. Two of the leaders, Pierre and Joanne, are exceptional. They are always available to answer our questions or just to chat and let us know how mom is doing. If you have to make the tough decision of placing a loved one in a long-term care facility, I highly recommend Harborview. It is a place where you can feel completely comfortable knowing your family member is safe and well cared for.
B Morris
Mar 2026
I am the wife of a Veteran who was transferred to Harborview as a patient that has to recover from serious medical procedures which caused him to lose his mobility. We are on the journey to get that back. Harborview has been and is continuing to be a very positive experience for care, as well as physical and occupational therapy. The staff is attentive and kind. The administration has been open and supportive. The facility is clean..smells clean..appearances are pleasant. Things are well maintained. The facility houses many types of patients. Patients all appear cared for and content in this current stage of their lives. The food is fine. A wide variety is provided l and all needs are met with new staff always looking for ways to satisfy all foody desires. We are very happy with all the services we are receiving. As the spouse I stay very engaged and advised on the patient care, wants and needs. I highly recommend this facility as a positive experience. We should always expect the basics of kindness and care for our loved ones. The extras are a bonus and with encouragement and support from family and friends, the experience and success for patient recovery and improvement is definitely a positive from the Harborview staff and caregivers. I thank them for all they do. It is quite the challenge to stay focused, compassionate and kind as our loved ones are in their last chapters of life. Thank you Harborview, you all Rock!
Joan Bressler-Beavers (JOANIEE)
Feb 2026
Info is my son is not true
5 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 1, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2026
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2026
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Nov 17, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 17, 2024
Ensure that testing and maintenance of electrical equipment is performed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 17, 2024
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 17, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 17, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2024
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 22, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Apr 14, 2023
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2023
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2023
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2023
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 7, 2021
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 7, 2021
Meet requirements for the use and maintenance of medical gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Harborview Health Center West Altamonte offers Skilled Nursing / Long Term Care.
Harborview Health Center West Altamonte is located at 1099 West Town Parkway in Altamonte Springs, Florida.
Harborview Health Center West Altamonte carries a 3.0 out of 5 rating from 31 Google reviews. Reviews for Harborview Health Center West Altamonte are sharply divided: several families praise specific nurses, therapists, and administrators for attentive rehab care, while many others describe serious lapses in basic care such as unanswered call bells, soiled diapers, and poor communication. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Harborview Health Center West Altamonte had 5 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page, or contact Harborview Health Center West Altamonte directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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