MyLivingChoice

American In-Home Care - Orlando

1800 Pembrook Dr Ste 332

3.4(15 ratings)· Orlando average: 4.3

American In-Home Care - Orlando, photo 11 / 6

Quick Facts

Caregiver flexibility
Can switch caregivers anytime without penalty
Live-in care
Caregivers reside full-time in the home
Nursing support
Registered nurses help guide care decisions
Intake process
Free in-home consultation with a care liaison

What Families Think

Reviews of American In-Home Care in Orlando are mixed, with several families praising specific caregivers and staff for compassionate, reliable support during difficult times, while other reviewers report serious problems getting scheduling issues resolved or reaching someone by phone. The agency offers a range of in-home services from companionship to post-surgical and live-in care, but experiences with office communication and case management appear inconsistent.

The Good

  • Caregivers praised by name for compassion and reliability
  • Smooth, responsive onboarding process for new clients
  • Long-term client of 10 years recommends the agency
  • Flexibility to switch caregivers without penalty
  • Registered nurses available to guide care decisions

The Bad

  • Multiple reports of poor customer service and unreturned calls
  • One report of a caregiver misrepresenting information to a family and outside agency
  • One report of missed post-surgical care appointment causing stress
  • No published pricing information available

AI-generated from reviews and community data.

American In-Home Care - Orlando is a senior living community in Orlando, Florida offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.4 out of 5 across 15 reviews.

About American In-Home Care - Orlando

American In-Home Care provides in-home care services in Orlando, Florida. The agency offers companion care, live-in care, personal care assistance, post-surgical care, respite care, and skilled nursing services tailored to help seniors age in place while maintaining independence and safety in their own homes.

The company begins all services with a free in-home consultation where a Client Care Liaison meets with the senior and family to understand their specific needs and circumstances. Care providers are personally screened and vetted, and the agency offers flexibility to change providers at any time without penalty. Services are available 24/7, with care coordinators and office staff supporting both clients and families throughout the care process.

Companion care is designed for those who do not require hands-on assistance but benefit from having someone present to prevent loneliness and ensure safety. Live-in care providers reside full-time in the home and perform services throughout the day and night on a customized schedule. Personal care services assist those who need regular hands-on support with daily activities to remain at home.

The agency also offers post-surgical care to help clients recover in their own homes during the critical weeks following surgery, and respite care that provides temporary relief for family caregivers. Registered nurses are available to help patients make informed decisions about their care. American In-Home Care is licensed to operate in Florida and works in coordination with its sister companies to serve seniors across the state.

Types of Care at American In-Home Care - Orlando

At-Home CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management

Activities

  • Grocery Shopping and Errands

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Help Me Choose

Reviews of American In-Home Care - Orlando

3.4overall · 15 ratings combined

3.4★ on Google (15)

moni Hughes

Apr 2026

via Google

i HAVE USED AMERICAN IN HOME FOR 10 YRS. AND LOVE THEM TO WORK WITH AND THEIR RELIABLE UPLIFTING ESTUTE CAREGIVER'S. I WORKED IN ORLANDO FOR YEARS IN REHAB WAY BEFORE HAVING A NEED FOR CAREGIVING AND COULD NOT RECOMMEND A BETTER FIT.<br>MONICA

Zaida Rios

Aug 2025

via Google

Eraina, was wonderful. She helped make the process easy and effortless to sign up.

Sondra Ottum

Aug 2025

via Google

Eraina was an absolute delight to work with. She made the onboarding process incredibly easy and smooth. She was quick to respond and provided comprehensive explanations. I genuinely hope that the rest of my time with this company is as enjoyable as my onboarding experience.

Scott Stevenson

Sep 2023

via Google

I contacted the Naples location, speaking with Michael Cantasano. We had a great conversation and he assured me that, given he has hundreds of practitioners available, it made the most sense to set up and appt. a couple days before I needed post-surgical assistance. I hesitated, as I wanted to shore this very important aspect of my surgery ASAP, but he insisted. He then apparently inadvertently called me a couple weeks before my surgery (thinking I had again just inquired) and we chatted again, re-establishing that our appointment (10:30AM two days before my surgery date) is in the books. I felt very re-assured and he even suggested he or his wife would be willing to assist me with taking care of my dogs, my greatest concern in the entire post-surgical period.<br><br>Unfortunately, Michael didn't call at out appointed time and after calling in several times, leaving messages, I was told if I call back / am reconnected I might be lucky to connect someone else who could arrange my care (rather than Michael). I was also told that only Michael could arrange for my post-surgical care. He was contacted when I was on hold and I was told he was speaking with a doctor. He messaged me a couple hours after our appt. time and noted he'd had an emergency.<br><br>These are not issues I was willing to put to chance (after spending a sum total of nearly 2 hours on the phone) hoping I'd be set up with post-surgical care through this company.<br><br>My thought: Ask to be set up and assured care ASAP and don't wait for a last week appt, as it may create undo stress. It seems that your first contact person and/or Michael will be the centerpiece of arranging care with this company, so be aware.<br><br>NOTHING about my initial conversations gave me concern other than that I though it odd to not shore down and appointment earlier, but I trusted that either Michael would make the system run smoothly or that with "over 500" practitioners available, their operation was large enough to ensure someone else could take up the slack and get me set up in a timely fashion.<br><br>Of course, I have no experience with the actual care provided. My experience was simply that of not being able to efficiently set up my care in a way that re-assured me I'd be taken care of post surgery.<br><br>I hope this helps someone in the future!

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Frequently Asked Questions

What types of care does American In-Home Care - Orlando offer?

American In-Home Care - Orlando offers At-Home Care and Skilled Nursing / Long Term Care.

Where is American In-Home Care - Orlando located?

American In-Home Care - Orlando is located at 1800 Pembrook Dr Ste 332 in Orlando, Florida.

What do families say about American In-Home Care - Orlando?

Reviews of American In-Home Care in Orlando are mixed, with several families praising specific caregivers and staff for compassionate, reliable support during difficult times, while other reviewers report serious problems getting scheduling issues resolved or reaching someone by phone. The agency offers a range of in-home services from companionship to post-surgical and live-in care, but experiences with office communication and case management appear inconsistent.

How can families visit American In-Home Care - Orlando?

Submit the Request Information form on this page to connect with American In-Home Care - Orlando and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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