1 / 8Most reviewers describe StoryPoint Germantown (formerly HarborChase of Germantown) as a warm, well-run community with attentive staff and responsive management, particularly praising the assisted living side of the community. However, one detailed and serious account raises concerns about the memory care unit, including missing personal belongings, poor communication, and a lapse in a resident's morning care routine.
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StoryPoint Germantown is a senior living community located in historic Germantown, Tennessee, with easy access to everything Memphis has to offer. The community emphasizes a tight-knit atmosphere where residents can connect with new friends, relax in spacious apartments, and let staff handle the details of daily life.
The community offers assisted living and memory care services personalized to each resident's individual needs. Assisted living includes 24-hour assistance with medication, daily activities, and coordinating appointments. The memory care offering is designed for those experiencing dementia or other memory impairments, featuring a licensed and secured neighborhood with specially trained employees, intentional programming, and unique community features.
Residents have access to transportation for appointments, shopping, dining, and outings. The community's culinary team creates unique, locally sourced meal options based on residents' preferences and feedback, with a restaurant-style dining experience.
Programming is tailored to individual residents, with the team getting to know each person so they can plan activities and outings that are stimulating and fulfilling. The community maintains a packed social calendar alongside its dining and care offerings, aiming to give residents a warm, supportive environment with the freedoms and comforts of home.
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Help Me Choose4.7overall · 29 ratings combined
4.7★ on Google (29)
James Warner
May 2026
In no time, the team at StoryPoint Germantown will become members of your extended family. My parents have found a second home in these halls surrounded by caring, compassionate, warm, relatable, and genuine angels. The facility is spotless (and odorless - very important) 24/7/365. Meals are delicious and fresh. The leadership team is responsive and never makes a family member feel like they’re asking too much. Trust your family to StoryPoint Germantown- I have!
Ashley Chymiy
May 2026
The Cove community at Storypoint has been so wonderful! After months of my MIL bouncing around between countless facilities and having nightmare-ish experiences everywhere else, we can finally sleep well at night knowing she is safe at Storypoint. She is well cared for, and the staff go out of their way to support her in any way they can. We live out of state, and this is the only place we've had zero trouble finding someone to answer questions on the phone, where they are actually willing to talk with us. The staff has gone above and beyond to coordinate with us on virtual doctor's visits, and making her living space cozy and comforting, even though we can't often be there in person. It's remarkable that every time we call, we get an update on how my MIL is doing that day and what she's up to, and no one even has to go check because they've already been interacting with her and are truly invested in her wellbeing. And when we are there in person, everyone is incredibly kind and supportive. (One nurse, I think her name was Dee, even bounced my crying 10-month-old baby for 10 minutes and sang “The Wheels on the Bus” so I could use my breast pump 🧡 thank you again!!) This place really is a gem, and so are the people working there! Thank you Jackie, Abigale, Dee, Deanna, Kay, Brandy, Debra, and everyone else at Storypoint.
Marisa Wittmann
Feb 2026
We have been so pleased with all the amenities and staff at StoryPoint Germantown. My mom (82, early dementia) is enjoying the many activities and friendship there. The staff is always keeping me informed of the happenings and always willing to help Mom with little issues, like her phone or tv. This has been the perfect balance of independence in her apartment, and additional eyes on her without the need to have sitters. We highly recommend, especially if your loved one is living alone and would enjoy the company of others. It is more like a cruise ship on land than an assisted living!
Emily Adams
Feb 2026
From the beautiful, well-maintained facility to the warmth and friendliness of the staff, StoryPoint Germantown is a wonderful facility if you are looking for somewhere to care for your loved one. The administrative staff is highly responsive, w/ their offices at the front of the building making them accessible as well. The residents are entertained throughout the day with various activities, w/ frequent parties with live music and entertainment. I would 10/10 recommend StoryPoint Germantown- you won't find another facility like it!
John Lange
Dec 2025
One of the most wonderful kindness places that I have ever been ,my girl loved it there and I loved being able to visit her there I only wish that I could hold her hand one more Christmas. the caregivers at story Point Germantown and so caring and were so kind and loving to my girl , and I miss them all
StoryPoint Germantown offers Assisted Living, At-Home Care, Memory Care, Respite / Short-Term Care and Skilled Nursing / Long Term Care.
Published pricing at StoryPoint Germantown starts around $5,995 per month. Final costs depend on care needs and apartment selection — contact the community for a detailed quote.
StoryPoint Germantown is located at 6300 Briarcrest Ave in Memphis, Tennessee.
Most reviewers describe StoryPoint Germantown (formerly HarborChase of Germantown) as a warm, well-run community with attentive staff and responsive management, particularly praising the assisted living side of the community. However, one detailed and serious account raises concerns about the memory care unit, including missing personal belongings, poor communication, and a lapse in a resident's morning care routine.
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