Jackson
Jun 2026
First - not sure where those majority of reviewers visited, couldn't have been Avaline between September 2024 and June 2026. Below is a more accurate picture! Had to give 1 star or wouldn't post!! Truth is they deserve none!<br><br>CAREGIVERS: While there are a number of excellent caregivers, unfortunately they are in the minority by far. Constane no show in regular care-givers, constand agency personnel who do not know residents and what to do. Agency personnel constantly on their phones.<br><br>COMMUNICATION: lack of communication between CORPORATE, management, and residents families. Constant changes in MANAGEMENT. Within 15 months, 4 directors, 4-5 wellness directors, and MANY LPNs.<br><br>CLEANLINESS: lack of adequate housekeeping staff. One person to clean approximately 30+ assistant living residents rooms, 24 memory care residents rooms, general common areas, 2 outside patio areas. Individual rooms NOT CLEANED weekly Black tar-like materials on floors, windows dirty, screened in porchs FILTHY, no shaded area for memory care residents to sit outside. All common area furniture, rails, and floors should be cleaned daily and disinfected!!<br><br>DINING FACILITIES: Memory careunit has inadequate dining areas wwith walkers and wheelchairs. Families have been asked NOT to eat with residets unless they go to main dining room. Snacks not regularly offered to residents, waater containers empty most of the time with no cups available when there is water.<br><br>ACTIVITIES: At first activities were appropriate for dementia residents. Once qualified director left, residents just watch TV or watch entrance door to memory care. Where is the cognitive stimulation that was promised?<br><br>Police called twice, once due to caretaker fighting in residence and multiple thefts by agency caregivers - some before loved ones even passed away.
