MyLivingChoice

Harbor Hill Center

2 Footbridge Rd

4.8(116 ratings)

Part of Genesis HealthCare · 137 communities · 4.1★ average

Harbor Hill Center, photo 11 / 5

Quick Facts

Total units
40
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
40
Respite Care
Short-term respite stays available
Cognitive Safety
Alarm system for residents with cognitive deficits
Recognition
AHCA/NCAL Bronze National Quality Award in 2024

What Families Think

Harbor Hill Center is a skilled nursing and assisted living community on Belfast Harbor that has drawn a mix of feedback, with many praising its warm staff and scenic setting, but several reviewers reporting frustrating delays in care and maintenance.

The Good

  • Friendly, courteous staff noted by multiple reviewers
  • Waterside setting with outdoor paths and gardens
  • Clean rooms noted in some visits
  • Received AHCA/NCAL Bronze National Quality Award in 2024
  • Family members observed good rehab progress

The Bad

  • One report of an 8-month broken call button
  • Slow response to patient care requests noted by multiple reviewers
  • One report of delayed PT scheduling and referral paperwork
  • One report of room cleanliness needing improvement
  • One report of noise disturbances affecting sleep

AI-generated from reviews and community data.

Harbor Hill Center is a senior living community in Belfast, Maine offering Assisted Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.8 out of 5 across 116 reviews.

About Harbor Hill Center

Harbor Hill Center is a skilled nursing and assisted living community located in Belfast, Maine, along Belfast Harbor. Since 1996, the facility has provided skilled nursing services including post-hospital care, short-term rehabilitation, long-term care, and respite services, accepting Medicare, Medicaid, and most private insurances. The community also operates a cheerful, active assisted living unit.

The nursing services at Harbor Hill Center encompass orthopedic rehabilitation for joint replacements, injuries, and amputations. Common and lounge areas provide spaces for residents to gather with friends and family. For residents with cognitive deficits, the facility maintains an alarm system to aid in security.

The community's location directly along Belfast Harbor offers residents the peace and beauty of waterside living. Residents have access to outdoor paths, flowers, and gardens. In 2020, Harbor Hill Center received the AHCA Quality Initiative Recognition for achieving quality improvement across all four program tiers, and in 2024 earned the AHCA/NCAL Bronze National Quality Award.

Types of Care at Harbor Hill Center

Assisted LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Security
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Harbor Hill Center

4.8overall · 116 ratings combined

4.8★ on Google (116)

Lynn Boynton

Jun 2026

via Google

Bed not ready when I arrived, the van transport driver helped a CNA make the bed. No call button, supposedly broken for 8 months. Menu wasn't provided for several days, and when filled out, wasn't followed. Was supposed to have Home Health starting this past Monday, but the referral paperwork wasn't completed and so still (Wednesday) don't have PT or even a schedule for PT. VERY frustrating experience.

Cynthia Petrie

May 2026

via Google

Loved staying at the Belfast Harbor Inn. Kristin and all the staff were helpful and very friendly. Next time I am in town I plan to stay there again.

Donald DePoy

Apr 2026

via Google

Great visiting friend at Harbor Hill and seeing great progress, courtesy staff and clean rooms.

Deb Tonken

Feb 2026

via Google

Tv on at 9t;30notherapable to sleep because of disturbanceCnas too quick to tell me about my roommates rights what are my rights to a decent night's sleep? Not happy here. Therapists have beeCare stafftaff antagonistic.

Marcia Locke

Jan 2026

via Google

Everything was pretty good there they could be a little quicker on responding to Patient Care and the rooms could be cleaned up a little better than they were but other than that it was okay the staff was very friendly overall not a bad place enjoyed my visits there to see my father

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Government Inspection History

5 inspection visits in the last three years, 54 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 14, 2026Fire Safety StandardHealth Standard25 citations
  • Observe each nurse aide's job performance and give regular training.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 26, 2026

  • Have exits that are accessible at all times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 12, 2026

  • Keep residents' personal and medical records private and confidential.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2026

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2026

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2026

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2026

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2026

  • Honor the resident's right to manage his or her financial affairs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2026

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2026

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2026

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2026

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2026

  • Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

    Severity B of L: potential for minimal harm, patternCorrected Feb 26, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity B of L: potential for minimal harm, patternCorrected Feb 26, 2026

Dec 30, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 11, 2026

Jul 22, 2025Health Complaint5 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 21, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2025

Dec 4, 2024Fire Safety StandardHealth ComplaintHealth Standard9 citations
  • Have properly sized and located compartments to protect residents from smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 6, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 25, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 14, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 14, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2025

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 14, 2025

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2025

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity B of L: potential for minimal harm, patternCorrected Jan 14, 2025

Oct 19, 2023Fire Safety StandardHealth ComplaintHealth Standard14 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 21, 2023

  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2023

  • Dispose of garbage and refuse properly.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2023

  • Observe each nurse aide's job performance and give regular training.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 22, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2023

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2023

  • Provide properly sized and located linen or trash receptacles.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2023

  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2023

  • Provide and implement an infection prevention and control program.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 22, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Harbor Hill Center offer?

Harbor Hill Center offers Assisted Living and Skilled Nursing / Long Term Care.

Where is Harbor Hill Center located?

Harbor Hill Center is located at 2 Footbridge Rd in Belfast, Maine.

What do families say about Harbor Hill Center?

Harbor Hill Center is a skilled nursing and assisted living community on Belfast Harbor that has drawn a mix of feedback, with many praising its warm staff and scenic setting, but several reviewers reporting frustrating delays in care and maintenance.

How did Harbor Hill Center do on recent health and safety inspections?

Harbor Hill Center had 5 government inspection visits in the last three years, with 54 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Harbor Hill Center?

Submit the Request Information form on this page to connect with Harbor Hill Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Harbor Hill Center? Claim this listing to update photos, pricing, and details. It's free.

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