1 / 5CMS Care Compare
Reviewers generally describe Haines City Rehabilitation and Nursing Center as clean, well-staffed, and effective for rehab, with particular praise for the nursing and physical therapy teams. One detailed and serious negative account describes rough handling, unsanitary practices, and concerns about neglect, standing in contrast to the largely positive experiences shared by others.
AI-generated from reviews and community data.
Haines City Rehabilitation And Nursing Center is a senior living community in Haines City, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.0 out of 5 across 294 reviews.
Haines City Rehabilitation & Nursing Center is a skilled nursing and rehabilitation facility in Haines City, Florida, offering post-acute rehabilitation and long-term care services.
The center provides skilled nursing and rehabilitation experiences personalized to individual resident needs, with a focus on promoting quality of life. Clinical care is combined with homelike amenities and home-inspired surroundings designed with a modern feel to support the wellness journey.
The facility emphasizes a clinical approach to healthcare paired with compassionate care, creating an environment described as cheerful and supportive. Staff are committed to personalizing each resident's care experience around their specific health needs and goals.
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Help Me Choose4overall · 294 ratings combined
4★ on Google (294)
Ellen Sabo
Mar 2026
My mom has been here for 2 weeks and she has received good care. The meals are very good and they give the patients enough. I've seen housekeeping cleaning floors, surfaces and bathrooms all throughout the day. The only thing I would encourage is to have more staff available on weekends. The PT and OT staff are friendly and knowledgeable. Overall it's a good place for rehab.
Shekinah Haygood
Mar 2026
I was hesitant about coming to a skilled nursing facility but once I got situated and Monday rolled around things turned out better than I expected. I want to especially thank the following Nursing staff for going above and beyond the scope of their job duties. LaWanda (DON) I was sitting in the hallway when she passed by and gave me one of the brightest smiles that could light up a room. She asked how I was doing and I said doing OK. She didn't know that I was feeling down at that precise moment. She made my day much better. Pam (ADON) What a joy to be around. She has made my stay here the best that I could hope for. And you can't forget those working with us in Physical Therapy (Clyde, Reah, Winnston,) if I left anyone out it was not intentional.
Meka Henderson
Mar 2026
I can’t say enough great things about Haines City Nursing and Rehab! The nursing staff is truly exceptional attentive, compassionate, and always willing to go the extra mile. The rehab team is amazing and works so hard to help residents regain their strength and independence. The food is great, the customer service is top-notch, and the activities keep residents engaged and involved every day. The facility is always clean, welcoming, and well-maintained. A special shoutout to the social worker who goes above and beyond for her residents her dedication, kindness, and support truly make a difference. I highly recommend Haines City Nursing and Rehab to anyone looking for quality care for their loved one!
Victor Laboy
Feb 2026
Very clean facility and phenomenal physical therapy!!! My dad has been here since Jan 22nd and we're very calm and happy with all the attention and care he's been given by the nurses and staff.. Food is quite delicious and the patient can switch to other choices if the main plate is not to their liking, which is a great idea and option. Once more their physical therapy area and employees are phenomenal.
Jessica Clements
Dec 2025
This facility needs a BIG cleaning and I'm not just speaking about the walls and floors. But the staff too. Sure they smile to the face of family members to the patients in their care, but I understand that the majority of staff are not very nice to the patients when no one is looking. The patients here are predominantly elderly, either suffering from Alzheimer's or Dementia, or suffering from injuries due to falls and that can lead to complications and difficulties. I'm not saying staff cannot have bad days or cannot be human and have something get under their skin. Staffing at these facilities however need to be held at a higher standard for the care of patients. Empathy needs to be #1. I assisted in the cleaniing and changing of adult diapers and bedding for my family member. The staff member that was handing out medications informed the other worker tasked to do the cleaning and changing, that my family member is difficult and flails around when moving them. As I assisted in the changing of bedding and all, I could see why they "flailed around". It was because as the changing was being done, the staff was going entirely too fast. Pulling and moving them around quickly. My family member was concerned about falling during the process. I'm not a CNA and I have zero knowledge on the ins and outs of the proper ways to change patients bedding, diapers or clothes, but I could see this WAS NOT acceptable. All I had to do was talk gently to them and explain that it was all ok. On a separate visit, my sibling was visiting during another cleaning session. The employee accidentally dropped the cloth they were using to clean our family member, set it on the bed, and continued to do other tasks, before reaching to use this same rag that was on the floor to clean our family member. My sibling noticed and requested to stop and use a new rag. Patients are being left in just diapers and tshirts instead of being fully clothed. We could see that in other rooms as we passed as well as our family member. The physical therapy sessions are not being held in the actual room designed for it, but rather having them perform therapy sessions in their beds. My family member is in their 90s and was able to walk when they arrived at the facility. Instead of actually helping them heal from their fall and getting them back on their feet, they let them rot in their bed and was unable to walk. We pulled my family member after over a year of "care" here. After being in a new facility for a short period of time and proper PT, they are already able to stand freely and move themselves to and from their bed and chair. My family member was prescribed depression medicine while at the Haines City location. It's funny that they do not require those same meds at this new facility! Seems to me like the staff want to dope up their patients to make them easier to deal with! When your family member says something is wrong, believe them! Ask the other patients that share the room with your family member! We only wish we had listened and lived closer to them to see the situation they were in more clearly.
4 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 2, 2026
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 18, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 18, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2023
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2021
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2021
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2021
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2021
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2021
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2021
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2021
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2021
Meet other general requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2021
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2021
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2021
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2021
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2021
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2021
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2021
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Haines City Rehabilitation And Nursing Center offers Skilled Nursing / Long Term Care.
Haines City Rehabilitation And Nursing Center is located at 409 S 10th St in Haines City, Florida.
Reviewers generally describe Haines City Rehabilitation and Nursing Center as clean, well-staffed, and effective for rehab, with particular praise for the nursing and physical therapy teams. One detailed and serious negative account describes rough handling, unsanitary practices, and concerns about neglect, standing in contrast to the largely positive experiences shared by others.
Haines City Rehabilitation And Nursing Center had 4 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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