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The Ridge at Copley

3522 Commercial Drive

3.7(22 ratings)

The Ridge at Copley — photo 11 / 10

Quick Facts

Year opened
1993
Recent management change
Managed by Ridgeline Management Company since 2023
Facility rebranding
Recently renamed from Greenfield Estates to current name
Care specialization
Focuses on residents with advanced dementia symptoms

What Families Think

Reviews for The Ridge at Copley (formerly Greenfield Estates) are sharply mixed: several families praise the compassion and dedication of specific caregivers, especially in memory care, while multiple other reviewers describe serious concerns about staffing levels, medication administration, and hygiene. The community recently changed names and ownership, and reviewers suggest evaluating current conditions carefully before placement.

The Good

  • Staff repeatedly praised for compassion and dignity
  • Courtyard and outdoor patio residents can enjoy
  • Described as a small, close-knit community
  • Accommodated specific dietary needs for residents

The Bad

  • Multiple reports of medications not properly given or tracked
  • Several reviewers describe the facility as understaffed
  • Reports of hygiene neglect, including odor and ungroomed residents
  • Serious reports of inadequate supervision after falls or wandering

AI-generated from reviews and community data.

About The Ridge at Copley

The Ridge at Copley is a senior living community in Akron, Ohio, offering Memory Care and Respite Care in a maintenance-free environment. The community emphasizes meaningful engagement, helping residents create the life they desire through a full calendar of enriching events.

Comprehensive care programs are designed to meet each resident's individual needs, with care providers planning activities tailored to promote fun and engagement. The community places a strong focus on ensuring residents look and feel their best.

Dining at The Ridge at Copley is restaurant-style, featuring specialized menus and attention to nutrition. Community spaces and daily events are designed to help residents wake up excited to embrace each day.

The community is managed by Ridgeline Management Company, a senior housing management company based in Texas that has overseen operations at The Ridge at Copley since 2023. Ridgeline operates properties specializing in retirement and Assisted Living services.

The philosophy at The Ridge at Copley centers on partnership among team members, families, and seniors to build a genuine sense of community. Residents are supported in choosing how they want to live, with staff walking beside them to help them experience life to its fullest.

Types of Care

At-Home CareHome Health and HospiceMemory CareRespite / Short-Term CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Multiple Floor Plans
  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews

3.7overall · 22 ratings combined

3.7★ on Google (22)

Karin Schaffer

Jun 2026

via Google

The memory care facility is adquate but needs more staff. The staff that was there were very kind and tried their best but more staff is needed. There were some moments, when patients needed individualized care, there was just not enough people to help. This facility is first and foremost for memory care. They didnt have enough staff to help with comorbidity's. The menu needed to be more senior friendly, cutting food can be a challenge. I did feel my parent did not have adequate care. The tried but not enough.

Kellie Allen

Apr 2026

via Google

I would like to sincerely thank the staff at the Ridge of Copley<br>They were kind and compassionate and loved our mom

Macie

Mar 2026

via Google

Great community with amazing atmosphere. Have done volunteer work here and residents always seem happy and engaged.

danine emery

Mar 2026

via Google

This place is horrible! Many times we visited and our loved one was not given meds. They claim she taken them but later found them in her room. Place smells like urine. They were not assisting her with meals. Proper health and wellness either. Being in a memory care center, you would think they would assist in every day care. Nope not this place. Every time we mention our concerns they were very rude and disrespectful to us and our loved one. Did I mention some of the other residents were also not being attended to. One person was running around naked, another was running his wheel chair into the wall, whilei passing a patient he had fallen and just was lying on the ground. It was along time before we got help. Please don't send anyone to this place.

Heather Grimes

Mar 2026

via Google

Grandmother was in their care. And let me tell you how disappointed I am with this place. She was in good health before going here; now she is under weight. She is so much happier to be at home. This lucky we can’t leave a no star review.

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Frequently Asked Questions

What types of care does The Ridge at Copley offer?

The Ridge at Copley offers At-Home Care, Memory Care, Respite / Short-Term Care and Skilled Nursing / Long Term Care.

Where is The Ridge at Copley located?

The Ridge at Copley is located at 3522 Commercial Drive in Akron, Ohio.

What do families say about The Ridge at Copley?

Reviews for The Ridge at Copley (formerly Greenfield Estates) are sharply mixed: several families praise the compassion and dedication of specific caregivers, especially in memory care, while multiple other reviewers describe serious concerns about staffing levels, medication administration, and hygiene. The community recently changed names and ownership, and reviewers suggest evaluating current conditions carefully before placement.

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