MyLivingChoice

Phoenix of Fairlawn

120 Brookmont Rd

4.3(96 ratings)· Akron average: 3.8

Phoenix of Fairlawn, photo 11 / 9

Quick Facts

Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
80
Rehab unit
22-bed unit with its own private entrance
Memory care setup
Dedicated Dementia Unit for Alzheimer's and dementia care
Ownership involvement
Owner present in the building every day
Campus setting
Located on the same campus as Windsong Nursing & Rehab

What Families Think

Most reviewers describe Phoenix of Fairlawn as a clean, well-staffed rehabilitation and skilled nursing facility where the administrator and ownership are personally involved in resident care, and therapy services receive frequent praise. A smaller but serious set of reviews describe understaffing, medication errors, and inconsistent hygiene care, particularly on nights and weekends.

The Good

  • Consistently praised for cleanliness and no odors
  • Highly rated physical, occupational, and speech therapy
  • Administrator and owner visit residents personally, often daily
  • Staff frequently described as caring and family-like
  • Offers respiratory therapy, less common in nursing homes

The Bad

  • Multiple reports of understaffing, especially nights and weekends
  • Several reports of medication errors, including double-dosing
  • Slow call-button response times reported by more than one family
  • One report of unreturned belongings after a resident's death

AI-generated from reviews and community data.

Phoenix of Fairlawn is a senior living community in Akron, Ohio offering Memory Care, Skilled Nursing / Long Term Care and Respite / Short-Term Care. Amenities include Fitness Center, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 96 reviews.

About Phoenix of Fairlawn

Phoenix of Fairlawn is a skilled nursing and rehabilitation community located on a quiet cul-de-sac in Akron, Ohio, near Fairlawn. The grounds feature garden patios and walking paths, and the location is just minutes from I-77 and Route 18, with local hospitals within a 5-mile radius.

The community offers a range of services, including short-term skilled nursing care, long-term care, hospice care, and rehabilitation services such as physical, occupational, and speech therapy. A dedicated Dementia Unit is designed to support residents coping with Alzheimer's, dementia, or age-related memory loss, with attention to both safety and mental stimulation.

A 22-bed unit is set aside specifically for patients requiring physical, occupational, and speech therapies, along with other skilled nursing needs following a hospital stay. This area is designed to feel luxurious and welcoming for short-term rehab patients. A new, state-of-the-art rehab gym supports the therapy team's work with patients, with a focus on helping them regain mobility and return home.

The therapy team is made up of licensed physical, occupational, and speech therapists who work with rehabilitation patients to help them reach their highest physical and mental potential.

Residents benefit from nearby shopping, pet visits, and activities tailored to individual needs. The community notes that the owner is present in the building every day, supporting a level of individualized attention from staff who provide care 24 hours a day, seven days a week, in an environment intended to feel like home.

Types of Care at Phoenix of Fairlawn

Home Health and HospiceMemory CareRespite / Short-Term CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Phoenix of Fairlawn

4.3overall · 96 ratings combined

4.3★ on Google (96)

Jeannie Brown

Jun 2026

via Google

My dad was here for several months. I don't feel he got the care and respect he deserved. And the smell? Smelled like poop and pee. Maybe it was just in the area he was in, but Everytime I visited that's what I smelled. Most of the time the staff was non existent especially on nights and weekends. If you place a loved one here, get a camera. Not that they treated him any better when there was a camera, but at least you will have video evidence. Double dose my dad, mad cause he would push his call light. Your job is to take care of sick people. Not sure why you would expect any different when this is the job you signed up for.<br><br>There were a few staff members that were great and they were great with my father. They are dearly missed and I appreciate what those few staff members did for my dad.

Tall Dude

Jun 2026

via Google

My experience at Phoenix of Fairlawn was nothing short of exceptional. From the moment I arrived until the day I was discharged, I received outstanding care and support from every member of the team.<br><br>The food was excellent, the therapy services were amazing, and the staff played a huge role in my recovery. Everyone was incredibly kind, supportive, professional, and genuinely cared about my well-being throughout my entire stay. They went above and beyond to make me feel comfortable, encouraged, and cared for every step of the way.<br><br>The therapy team did a fantastic job helping me regain my strength and confidence, and I am truly grateful for all of their hard work and dedication. Every department worked together seamlessly to provide the best possible experience.<br><br>I will truly miss the wonderful people at Phoenix of Fairlawn. I would highly recommend this facility to anyone in need of rehabilitation or skilled nursing care. My stay was perfect from top to bottom, and I am extremely thankful for the exceptional care I received.

Steve Varkony

Jun 2026

via Google

I am new to the facility and I can’t say enough about presentation when you walk in. It’s like walking into a 5 star Hotel. On top of that everyone is always smiling and the staff, administration and owners really care about the patients here. I’ve been multiple places where this isn’t the case and I’m so impressed. Helping the community and finding a quality place for them is what Phoenix of Fairlawn is about. Come visit and see for yourself!

Mary Williams

Jun 2026

via Google

Staffing at night keeps your loved ones knocked out so they dont have to deal with them. I need a zero star but they dont give that option

Darin Williams

Jun 2026

via Google

Well to start off by saying you always want the best for your loved one in any situation especially when they are on hospice care in a nursing home facility. This facility was a facility that we chose because we have family working there so you would think the care would be somewhat better than other facilities. Well what we thought was acceptable care was not the care that was given in return, our main issues with the facility and the time it takes to respond to the call button when pushed, our family member would pushed the button and in some instances not get a response for up to an hour at a time. Now mind you our family member is in this facility for terminal cancer/end of life pain medication was essential to have and when it's scheduled they would take their time to get the meds. Also the medication was mismanaged at times more times than we can think of, one instances he was double dosed on his narcotics and they tried to lie about it. We are fairly sure they were keeping him sedated after that so he would not be an issue to the aides and nurses because he would sleep for really long periods of times. Now mind you we had a Ring Camera set up in the room and they all know the staff knew that this was all being recorded 24/7 but this didn't matter this is how we found out about the double dose and the subsequent lie. So if you are planning on sending your loved ones to this facility please do your research and see if there is any reason or reasons you may not want to, we are really ready to seek legal action on this for elder abuse, as we have already completed a state report on them, just waiting on the investigation to be completed. Again do your research people it will be well worth it and always please use your technology use a camera in the room, it's your right.

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Government Inspection History

5 inspection visits in the last three years, 49 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 28, 2025Fire Safety StandardHealth ComplaintHealth Standard18 citations
  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 31, 2025

  • Have policies on smoking.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 31, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 31, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 5, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 31, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 31, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 31, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2025

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2025

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 31, 2025

  • Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 31, 2025

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2025

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 31, 2025

  • Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 31, 2025

Apr 26, 2024Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 10, 2024

Nov 17, 2023Health Complaint1 citation
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 1, 2023

Oct 24, 2022Fire Safety StandardHealth Standard15 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedCorrected Nov 17, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 17, 2022

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 17, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 17, 2022

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 17, 2022

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 17, 2022

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 17, 2022

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 17, 2022

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 17, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2022

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2022

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2022

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2022

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2022

Nov 26, 2019Fire Safety StandardHealth Standard14 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2019

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2019

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2019

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2019

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2019

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2019

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2019

  • Construct fire resistant interior walls.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2019

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2019

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2019

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2019

  • Ensure residents have reasonable access to and privacy in their use of communication methods.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 20, 2019

  • Dispose of garbage and refuse properly.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 20, 2019

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 20, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Phoenix of Fairlawn offer?

Phoenix of Fairlawn offers Memory Care, Respite / Short-Term Care and Skilled Nursing / Long Term Care.

Does Phoenix of Fairlawn offer respite or short-term stays?

Yes. Phoenix of Fairlawn lists respite and short-term care among its options. A respite stay gives a family caregiver a planned break while your loved one receives full care, and it also works as a low-commitment trial before a permanent move.

Where is Phoenix of Fairlawn located?

Phoenix of Fairlawn is located at 120 Brookmont Rd in Akron, Ohio.

What do families say about Phoenix of Fairlawn?

Most reviewers describe Phoenix of Fairlawn as a clean, well-staffed rehabilitation and skilled nursing facility where the administrator and ownership are personally involved in resident care, and therapy services receive frequent praise. A smaller but serious set of reviews describe understaffing, medication errors, and inconsistent hygiene care, particularly on nights and weekends.

How did Phoenix of Fairlawn do on recent health and safety inspections?

Phoenix of Fairlawn had 5 government inspection visits in the last three years, with 49 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Phoenix of Fairlawn?

Submit the Request Information form on this page to connect with Phoenix of Fairlawn and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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