MyLivingChoice

Grand Regency of South Shore

7419 S Exchange Ave

4.5(70 ratings)

Grand Regency of South Shore — photo 11 / 8

Quick Facts

Pricing structure
All-inclusive monthly rate, not tiered
On-site specialists
Physician, dentist, podiatrist, psychiatrist have office hours on-site
Care philosophy
Positioned between independent living and nursing home care

What Families Think

Most reviewers describe Grand Regency of South Shore (formerly Coles Supportive Living) as a warm, clean, family-like community with friendly staff and good food, and several long-time visitors and even a resident of 7 months speak highly of daily life there. However, a handful of reviews raise serious concerns about staffing, communication, and one detailed account of a resident's fall and subsequent care dispute, so families should ask pointed questions about staffing levels and incident protocols before moving in.

The Good

  • Staff repeatedly described as warm, attentive, and family-like
  • Facility consistently called clean and well-kept
  • Dietary/food service praised by multiple reviewers
  • On-site independent specialists (physician, dentist, podiatrist, psychiatrist)
  • Long-tenured staff, including one reviewer with 11 years there
  • Active social calendar with holiday events and community bashes

The Bad

  • One detailed report of a serious fall, injuries, and a disputed care/communication response
  • Multiple reports of unprofessional or unresponsive management and staff
  • One account of understaffing and undertrained CNAs with elderly/dementia residents
  • One report of a 2+ hour transportation delay and dismissive staff response

AI-generated from reviews and community data.

About Grand Regency of South Shore

Welcome to Grand Regency of South Shore

Welcome to Grand Regency of South Shore, the area's premier supportive living community. At the Grand Regency, our goal is to provide professional, compassionate services for older adults while promoting independence, which allows our residents to maintain or improve their current lifestyle.

Grand Regency of South Shore offers unique lifestyle choices, allowing each resident to maintain privacy, autonomy, and security. Our certified staff is professionally trained and educated in providing the highest quality of care and services, which promote a safe, loving, and healthy environment. Our healthcare provisions allow for a wide range of services within a competitively priced all-inclusive monthly rate. We are committed to providing a lifestyle of quality and value defined by you.

Bridging the Gap

The Grand Regency is a senior living community that bridges the gap between independent living and nursing home care. Supportive living is an alternative level of quality housing appropriate for many seniors who choose not to live alone. At Grand Regency, we will create a service plan for each resident upon admission. The service plan is updated regularly to assure that the resident receives the appropriate care according to his or her needs and preferences.

It is our goal for all area seniors to take advantage of the full range of services available. If continuing care needs evolve to include a higher level of nursing services and relocation is imminent, our trained professionals will be there to assist with the transition.

Residents will have the opportunity to:

•    Live in a private apartment featuring a kitchenette, spacious bathroom, and emergency alert system.
•    Receive personal assistance with Activities of Daily Living like bathing, getting dressed, hygiene, etc., and assistance with medications.
•    Certified staff is on-duty 24 hours a day, seven days a week.
•    Support services such as three daily meals, housekeeping, and laundry are also included.
•    Enjoy the companionship of friends and neighbors and participate in social and recreational activities.

Supportive living communities provide alternative housing opportunities, appropriate for many seniors who choose not to live alone. In this setting, residents can take advantage of a full range of services and amenities that will make life easy-going and carefree.  Retirement is not about paying taxes, mowing the lawn, shoveling snow, home maintenance, or preparing meals.  At Grand Regency of South Shore, we take care of these worries and encourage a happy, healthy, social environment.

Personal Care

Grand Regency of South Shore Personal CareThe friendly and loving staff of Grand Regency of South Shore will always be there with a helping hand, a warm smile, and an extra effort to make you feel happy and secure.   Plus, with our year-round security and maintenance staff, you always know your home is safe, secure, and well cared for, even when you are away.  Convenient housekeeping services, transportation, and dining services are just a few of the ways we strive to make your life at Grand Regency more carefree and enjoyable.

Assistance might include any of our frequently requested services, or it may entail a customized approach for any and all unique needs.  Either way, you will be assured of receiving the highest quality assistance from our responsive and supportive team of home-care professionals.

As staff members, neighbors and tenants share in each other's lives, you and your loved ones will feel like you're living with a large, extended family.  Your wonderful new neighbors and the staff of Grand Regency will make your new home very special.

Assisted Living

Grand Regency of South Shore is focused on keeping the senior population as active as possible.

Our commitment to each resident begins the day they become part of our family. After conducting a comprehensive assessment, to better understand your or your loved one's level of activity, a specialized care plan will be established. This allows our staff to assist each resident with the level of activity in which they are comfortable.

Grand Regency offers assistance with all ADL's (bathing, dressing, transferring, toileting, urinary incontinence, and eating) with 24 hours certified staff to meet all of our residents scheduled and unscheduled needs.

We also believe it's vital to have a close relationship with your personal health care provider, which is why we offer select professionals to serve you right. The following independent specialists have office hours conveniently within Grand Regency:

•    Primary Physician

•    Outpatient Rehabilitation

•    Home Health Services

•    Podiatrist

•    Optometrist

•    Dentist

•    Psychiatrist

•    Psychologist

•    Hospice

Types of Care

Assisted LivingAt-Home CareHome Health and HospiceIndependent LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Multiple Floor Plans
  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • Outdoor Patio
  • Salon / Barber
  • Theater Room
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews

4.5overall · 70 ratings combined

4.5★ on Google (70)

sie

Oct 2025

via Google

You guys are the worst companies to ever exist. Just horrible

jeffery dental

Apr 2025

via Google

The staff including the management are very unprofessional. We treated one of their residents and his transportation back to their facility had him waiting over 2 hours. When we called Regency to inform them they were very careless and were annoyed that we kept calling and one of the staff hung up on us. I can only imagine how they treat their residents. Despicable!

Mary Carter

Feb 2025

via Google

I have been a resident at The Grand of South Shore for 7months and I love this facility.The workers here are my forever family I truly love you all thank you for everything 💘

deja perkins

Feb 2025

via Google

Grand regency of south shore is a great place to put your love ones. The atmosphere is pleasant.

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Frequently Asked Questions

What types of care does Grand Regency of South Shore offer?

Grand Regency of South Shore offers Assisted Living, At-Home Care, Independent Living and Skilled Nursing / Long Term Care.

Where is Grand Regency of South Shore located?

Grand Regency of South Shore is located at 7419 S Exchange Ave in Chicago, Illinois.

What do families say about Grand Regency of South Shore?

Most reviewers describe Grand Regency of South Shore (formerly Coles Supportive Living) as a warm, clean, family-like community with friendly staff and good food, and several long-time visitors and even a resident of 7 months speak highly of daily life there. However, a handful of reviews raise serious concerns about staffing, communication, and one detailed account of a resident's fall and subsequent care dispute, so families should ask pointed questions about staffing levels and incident protocols before moving in.

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