Sean Lawless
Apr 2026
There are quite a few truly caring staff members at this facility. They treat the residents with compassion and the family members who visit them as well. I admire their professionalism and kindness in such a challenging work environment. However, the service those staff members provide could not overcome some concerning shortcomings I witnessed over the few years my parents lived at this facility. Keeping the room tidy and neat was always challenging as medical supplies, linens, and undergarments were often placed haphazardly around the room, which is unfortunate as many of the residents are not able to clean/organize their space on their own. When my mother's TV went out, it took over 2 weeks to get it replaced. Again, frustrating as sometimes watching TV may be the highlight of the resident's day. Meals were generally tasty, although my mother, who was vegetarian, was repeatedly served a plateful of meat. The staff was great about calling after a fall to a provide a status update, but beyond that I found the communication around my parents' health to be lacking, especially as they deteriorated. There was an incident when I arrived to find my mother so gravely ill that I had to alert the nurses to send her to the ER. Even the ER staff were appalled at her condition. I hope the management will work on these opportunities and take better care of those who cannot advocate for themselves.
