Mary Markey
Jun 2026
Gateway Person Care provides 24 hr care to my family member. Their staff is friendly and knowledgeable. My husband and I are very pleased with their care.
Gateway Personal Care LLC
4108 W Hundred Rd4.5(26 ratings)· Chester average: 4.5
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1 / 5Quick Facts
- Care scope
- Offers skilled nursing and palliative care services
- Care availability
- 24-hour in-home care available for clients
- Business structure
- Small, owner-operated home care agency
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers of Gateway Personal Care LLC, a home health and hospice agency in Chester, Virginia, largely praise the owner Jennifer and her staff for compassionate, flexible, and personalized in-home care, especially during hospice and end-of-life transitions. However, a handful of reviewers report serious problems with reliability, billing accuracy, and refund handling that families should weigh carefully.
What reviewers praise
- Owner Jennifer personally coordinates care and scheduling
- Praised for compassionate, patient-centered caregiving
- Flexible with last-minute or increasing care needs
- Staff described as knowledgeable and dependable by many
- Supported families through hospice and end-of-life care
- Offers a range of services from companionship to skilled nursing
What reviewers flag
- Several reviewers reported caregivers arriving late or not showing up
- One report of billing errors causing a client's bank account to overdraw
- One report of a security deposit/refund withheld for over 90 days
- One report of the owner behaving unprofessionally with a client's family
AI-generated from reviews and community data.
Gateway Personal Care LLC is a home care agency serving Chester, Virginia offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Transportation Services, Emergency Call System and Wheelchair Accessible. Families rate it 4.5 out of 5 across 26 reviews.
About Gateway Personal Care LLC
Gateway Personal Care LLC is an at-home care agency serving clients in Chester, Virginia. The agency arranges non-medical personal care assistance for seniors and others needing support at home.
Reviews are mixed. Several families praised the owner's responsiveness, flexibility, and the caregivers' compassion and reliability, particularly in managing urgent or changing needs. However, other reviewers reported significant problems: caregivers arriving late or failing to show up, lack of communication from the agency about delays, and disputes over security deposit refunds that stretched beyond 90 days. One reviewer noted that only two caregivers were consistently on time and reliable.
Families described positive experiences with scheduling adjustments for intensive care situations and with the personal attention paid to understanding their specific needs. Those who experienced service disruptions, by contrast, found the agency's response frustrating and unsatisfactory.
Types of Care at Gateway Personal Care LLC
At-Home Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Medication Management
- On-Site Nurse (RN)
- Transportation Services
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Help Me ChooseReviews of Gateway Personal Care LLC
4.5overall · 26 ratings combined
4.5★ on Google (26)
Diane Bowman
Feb 2026
BEWARE!!! HOLDING FIXED INCOME ELDERLY SECURITY DEPOSIT HOSTAGE: I cant believe this service care about the elderly. For NO service, they have held her money hostage for over 90 days and have no intention with lots of excuses to why they have not returned her money. Not acceptable. It been documented, over 90 days I received a check that was $188 dollars short. Please check out this facility location thoroughly before considering this agency. No integrity nor honesty to hold money.<br>I signed up for care for my Mom and no one showed up. This happened two days in a row even though I had a contract in place for proper coverage. Their dishonest nurse left early and no show the next day. The nurse told her manager lies to coverage up leaving my mom’s house early to go to her home; because she didn’t want to work. I called them and no one answered the phone; it went straight to voicemail each and every time. Since I canceled service due to the mentioned concerns, I was told I would not get my refund until another 90 days. What did they do with my money considering they could not provide any services as mentioned in the signed agreement. This agency is new and It is one of the worst agency I have encountered since taking care of my elderly Mom. It was simply a disaster. They deserve NO Stars.
Veronica Mumm
Sep 2025
We were referred to Gateway when my father was hospitalized and my mother was on hospice. They provided care for my mother 12 hours overnight. And while any company might be able to do that, working with Jennifer,bwho arranged everything, was what made the experience so much easier. She was in constant contact with us for the 4 days, and easily added an extra night of Care at the last minute. Highly recommend.
Deninez Moss
Aug 2025
I am a health care provider and I know when services are great and genuine. Character of the staff and caregivers speaks volume. This agency strive not only to hire compassionate and caring staff but staff that put 100% on their time and effort doing their very best to take care of the individuals needing assistance. I would recommend this service to Individuals needing help with non-medical or medical services : Respite companion services meal preparation bathing errands skilled nursing services. Palliative care as well!
Uleter Nix
Apr 2025
I cannot say enough positive things about Gateway Personal Care and its incredible owner, Jennifer. From the moment we connected, her compassion, professionalism, and genuine passion for helping others were evident. Jennifer goes above and beyond to ensure that each client receives personalized care with dignity and respect.<br><br>Her leadership reflects throughout the entire team—caring, attentive, and always dependable. Gateway Personal Care truly feels like a family. They not only provide excellent service but also bring peace of mind to loved ones. I highly recommend Gateway and commend Jennifer for her heart-led approach to care.<br><br>Thank you, Jennifer, for being a light in this industry.
Frequently Asked Questions
What types of care does Gateway Personal Care LLC offer?
Gateway Personal Care LLC offers At-Home Care.
Where is Gateway Personal Care LLC located?
Gateway Personal Care LLC is located at 4108 W Hundred Rd in Chester, Virginia.
What do families say about Gateway Personal Care LLC?
Gateway Personal Care LLC carries a 4.5 out of 5 rating from 26 Google reviews. Reviewers of Gateway Personal Care LLC, a home health and hospice agency in Chester, Virginia, largely praise the owner Jennifer and her staff for compassionate, flexible, and personalized in-home care, especially during hospice and end-of-life transitions. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Gateway Personal Care LLC?
Submit the Request Information form on this page, or contact Gateway Personal Care LLC directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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