Friendly Care

3.4(15 ratings)

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Quick Facts

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Friendly Care is a home health and hospice provider in Allston with a mixed reputation among families. While a few reviewers praise the actual caregivers who come to the home, many describe serious frustrations with the agency's office staff, communication, and responsiveness.

What reviewers praise

Individual home attendants often praised as caring
Some families report a positive overall experience

What reviewers flag

Multiple reports of missed or unscheduled care visits
Several reviewers describe poor communication from office staff
Reports of unprofessional behavior when families raised concerns
Difficulty getting simple requests or complaints resolved

AI-generated from reviews and community data.

Friendly Care is a home care agency serving Allston, Massachusetts offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 3.4 out of 5 across 15 reviews.

About Friendly Care

Friendly Care is a home care agency serving clients in Allston, Massachusetts.

Reviewers consistently report serious concerns with the agency's operations and customer service. Multiple families describe lapses in care delivery, poor communication, and difficulty reaching the office to resolve problems. One reviewer wrote, "the home attendant is great however the customer service at this place is awful." While individual caregivers have been noted positively by some, the underlying organizational issues appear to affect the reliability of service.

Types of Care at Friendly Care

At-Home Care

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Reviews of Friendly Care

3.4overall · 15 ratings combined

3.4★ on Google (15)

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Edward Reynolds

Jul 2026

via Google ↗ · Report

Right now I’m embarrassed because I smell so bad . I have to report them today because this can’t go on

Douglas Chavez

May 2026

via Google ↗ · Report

The home attendant is great however the customer service at this place is awful!!!! Simple requests can not be fulfilled they over complicate everything and my mother is battling with cancer and they make everything stressful. They are terrible at getting back to you and resolving simple issues. If it wasn’t for the home attendant would fire them!!!!! Do not use them!!!

Carline B

Nov 2025

via Google ↗ · Report

Wonderful

Liubov Sushchenko

Nov 2022

via Google ↗ · Report

Be careful if your case in to that company!!!

Ruby Nieves

Aug 2022

via Google ↗ · Report

BEWARE!!!!!! Worst home care agency ever. My mom had not received care for weeks and no one knew. If they knew they did not let her know. The communication is not there. Katy Lugo is unprofessional as unprofessional gets. She hung up on me because I was upset about my mom not receiving care for weeks. If this is the way a home care agency is going to function I don’t want it. They don’t care. Don’t use this agency for ur loved one

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Frequently Asked Questions

What types of care does Friendly Care offer?

Friendly Care offers At-Home Care.

Where is Friendly Care located?

Friendly Care is located at 121 Harvard Ave in Allston, Massachusetts.

What do families say about Friendly Care?

Friendly Care carries a 3.4 out of 5 rating from 15 Google reviews. Friendly Care is a home health and hospice provider in Allston with a mixed reputation among families. While a few reviewers praise the actual caregivers who come to the home, many describe serious frustrations with the agency's office staff, communication, and responsiveness. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Friendly Care?

Submit the Request Information form on this page, or contact Friendly Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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