3.7(58 ratings)· Florence average: 4.3
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Florence Rehabilitation and Wellness are sharply divided: many families praise the therapy and rehab team as compassionate and effective, while several raise serious concerns about nursing care, medication management, and communication with families. The community has a 3.7 out of 5 rating from 58 Google reviews, reflecting this mixed experience.
AI-generated from reviews and community data.
Florence Rehabilitation and Wellness is a senior living community in Florence, Alabama offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 3.7 out of 5 across 58 reviews.
Florence Rehabilitation and Wellness is a skilled nursing and long-term care community in Florence, Alabama, licensed for up to 147 residents. It holds Medicare and Medicaid certification for all licensed beds and is staffed 24 hours with on-site registered nurses. The community offers medication management, wheelchair accessibility, housekeeping and laundry services, and gathering spaces for activities.
The community carries a 3-star overall rating from the Centers for Medicare and Medicaid Services. Reviewers report mixed experiences with clinical care and staff performance. Some praised rehabilitation therapy as compassionate and professional, while others raised concerns about medication errors, nursing care quality, and communication with families. One reviewer wrote, "the therapist/rehab was great." Some families reported concerns with administrative procedures and information sharing, though experiences varied.
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Help Me Choose3.7overall · 58 ratings combined
3.7★ on Google (58)
William Wingo
Jul 2026
I never want to be there again . They wdnt let me have my very important meds after heart surgery without signing a paper saying I wdnt hold then responsible for anything done there . I wdnt put a dog in that place . I will say there was was cna by the name of Constance that was a wonderful person she went above an beyond...
Elivia Sexton
Jun 2026
Nice and caring staff. Appreciate everything they do for the patients!
Kim “Kimmy” P
Jun 2026
The staff is amazing. Very caring.
Randy Linam
Jun 2026
I was there for rehab after knee replacement surgery. The therapist/rehab was great! They were compassionate, supportive and professional. However, except for a few, the nursing/care staff was borderline incompetent. I could spend an hour detailing my negative experiences, but I’ll summarize by telling you that I received the WRONG MEDICATION for several days.
Grayson Smith
May 2025
This place is a nightmare. Don’t let your loved ones in there. They tried to get our loved one to sign over their life to united healthcare, failed to get them to medical appointments, let them leave without life saving medication, and refused to provide information to the family about home care. Furthermore, cash was stolen from their belongings, paperwork was improperly done, and they insulted us. A lawsuit may be in order.
3 inspection visits in the last three years, 24 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 14, 2020
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2020
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2020
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2020
Have properly installed hallway dispensers for alcohol-based hand rub.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2020
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2020
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 27, 2018
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2018
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2018
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2018
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2018
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2018
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2018
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 19, 2018
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2018
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2018
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2018
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2018
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2018
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2018
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2018
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 19, 2018
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2018
Address subsistence needs for staff and patients.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 6, 2018
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Florence Rehabilitation and Wellness offers Skilled Nursing / Long Term Care.
Florence Rehabilitation and Wellness is located at 2107 Cloyd Blvd in Florence, Alabama.
Reviews for Florence Rehabilitation and Wellness are sharply divided: many families praise the therapy and rehab team as compassionate and effective, while several raise serious concerns about nursing care, medication management, and communication with families. The community has a 3.7 out of 5 rating from 58 Google reviews, reflecting this mixed experience.
Florence Rehabilitation and Wellness had 3 government inspection visits in the last three years, with 24 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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