5(67 ratings)· Coeur d'Alene average: 4.5
1 / 5Families describe FirstLight Home Care as attentive, communicative, and skilled at helping loved ones with dementia, Alzheimer's, and end-of-life needs stay safely at home. Reviewers repeatedly single out director of client care Stacey Mora for going beyond typical business support, and several praise the agency's flexibility in coordinating care remotely for out-of-state family members.
AI-generated from reviews and community data.
FirstLight Home Care of Spokane and Coeur d'Alene is a home health and hospice provider serving Coeur d'Alene, Idaho. The agency delivers in-home care ranging from companionship and meal preparation to skilled nursing and end-of-life support, enabling seniors to remain in their own homes.
Families consistently praise the caregivers' training and compassion, particularly in managing complex conditions like dementia and Alzheimer's. One family noted the staff "explained again and again why certain things had to happen" with patience and kindness. Multiple families highlighted the care team's professionalism and genuine attentiveness, with particular recognition of Stacey Mora, the Director of Client Care, for thoughtfully explaining services, helping families coordinate remote care, and creatively navigating benefits and financial resources.
Families also valued strong communication and documentation practices. Caregivers worked flexibly—some families received five days per week of support—and consistently built relationships that relatives and clients came to rely on. The agency has earned a 5/5 Google rating across 67 reviews.
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Help Me Choose5overall · 67 ratings combined
5★ on Google (67)
Jack Delavan
Oct 2025
FirstLight has really done a terrific job in helping me care for my dad, an Air Force veteran. Stacey Mora and her team mapped out a workable plan to utilize my dad's VA benefits in combination with his limited resources. And I very much appreciate how diligent and resourceful and kind FirstLight is! Jill Sharp-Delavan
Deena Holsinger
May 2025
First Light Home Care in Coeur d'Alene provided in-home care for my mom in the last few weeks of her life which enabled her to remain in her home during her final days and weeks. The 24 hour caregivers were truly wonderful with mom's difficult behaviors due to some dementia issues. They were kind and helpful to her in her fragile state explaining again and again why certain things had to happen. Stacey Mora, director of client care was particularly helpful to the family before care, during and after the provided services. Stacey kindly offered to do many things for the family which lightened the load of preparing for this difficult life journey. It is my personal opinion that Stacey went above and beyond routine business procedures to help us deal with the many unexpected things that popped up to cause us worry. Afterward Stacey was there with comforting words of encouragement and support to help wherever we needed it. We HIGHLY recommend First Light Home Care of Coeur d'Alene and Spokane. Your loved one will treasure getting to remain at home with the loving care provided by highly capable in-home care-givers. Well done First Light!!!
Sharon Wang
Oct 2024
FirstLight home care has a wonderful team! My Mother suffered an injury that required in home care - I live out of state and really was not sure how to set up care remotely- when I spoke with Stacey she took the time to really break down the process and described what services are offered, the training their caregivers receive, the range of services from companionship to meal prep and tidying up the house, to list a few. Stacey was very accommodating with both her knowledge and time- we set up a time for her meet my Mom and we set up FaceTime so I could be present - this worked very well and while we had a few agencies do this - Mom felt very comfortable with Stacey and the information that she provided and we decided on FirstLight- the staff really paid attention and listened to my Mom and then they paired her with caregivers that they felt would be a good fit - I would get frequent updates on scheduling- we did a combination of daytime hours and then a few overnights weekly - this worked out well and really got my Mom to point where she could be independent again- I am very thankful to the team at FirstLight!
Shanna S
Apr 2024
Such a great experience with this agency. Caregivers were coming in 5 days a week to help my dad. He loved them all and misses them now that he has moved on to the State Veteran's Home. There was excellent communication with Stacey, the Director of Client Care, and she was always willing to help. It was very obvious that she genuinely cared. Most of the caregivers were good about documenting the hours they spent with my dad, jotting down how his day went and how he was feeling. I appreciated logging in and reading those care logs on my dad. Overall, I feel this agency went above and beyond and I won't hesitate to recommend them for any family that needs the extra help with their loved one.
Dena Penders
Jan 2024
I’ve had the pleasure of working with FirstLight for my mother's home care, who suffers from Alzheimer's. I am impressed and deeply moved by the exceptional care and compassion they provided. From the onset, their staff displayed professionalism, genuine kindness, and remarkable patience. The caregivers were well-trained in dealing with the complexities of Alzheimer's, and their dedication was evident in every interaction. They not only ensured her safety and comfort but also provided her with the dignity and respect she deserves. The communication from the agency was clear, consistent, and reassuring, making the entire process smooth and less stressful. I am grateful to the entire team at FirstLight and wholeheartedly recommend them to anyone seeking quality and compassionate care for their loved ones.
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