Lauren
Jun 2026
The care here is truly high-end, and I want to start by saying that the aides and nurses have all been wonderful. My mom enjoyed her stay very much, and she also appreciated the food and overall care she received.<br><br>I only wanted to share a few concerns in hopes that they may help improve the experience for residents and families moving forward. Some of the activities staff, particularly Tanonzy, can come across as abrupt or dismissive when responding to questions. I have also overheard conversations where these same staff members were talking about coworkers and more importantly residents during lunch and dinner, which was disappointing to witness. I do not say this to cause trouble, but simply because it truly bothered me to witness as professionalism and kindness make such a difference in an environment like this. I am in the school board and it truly matters what others see that make a place go from good to great. Also, I think there should be a sign near the elevator that says “ There is a code ask staff” or something of the sorts as I have seen people standing by the elevators so confused that there is a code. It would just help. I also noticed that some of the other activities staff members often appeared dressed unprofessionally, wearing sagging pants, sweatpants, and sweatshirts. Again, I only mention this because presentation and attitude contribute to the comfort and confidence of residents and their families. I did not even know they worked there. They have no name tags. At first, I really thought they were family members.<br><br>Other than these concerns, I truly have very little to complain about and appreciate the care my mom received here overall!









