Whitehall Manor

Karen Breiner

Jan 2026

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My mom had gone to this facility after hospitalization and before coming home. She was excited and hopeful but that was short lived. She did enjoy the activity and bingo groups.<br><br>The most concerning thing was that in the 2 weeks she actually stayed there, her cell phone charger, 4 pairs of pants, 1 shirt and a book were taken from her room. The staff was informed but most simply said "that happens a lot". That is beyond unacceptable. I will never consider this facility for anyone.

Forrest McKinnon

Apr 2025

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I absolutely recommend this place! My dad had a short residence here and his care from all the fantastic staff I truly will miss! Talia the administrator is absolutely fantastic and got things done and taken care of on the spot. Have any questions? She has all your answers regarding anything with Whitehall Manor! 🙏❤️🙏

Susan Schaffer

Jul 2024

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I am pretty busy here doing my own thing and I'm younger than most. However, when shower days arrive I am ready. However, twice I had to forgo them because the team is too busy with others. Even when I ask hours before for help showering, I'm still told "no."

sadieapple1

May 2024

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I would warn anyone who has a parent/relative with dementia to avoid this place. If your loved one cannot communicate or care for themselves, this is not where you want them. When I arrived I found residents falling out of wheelchairs and ignored, a gentleman laying on the floor eating crumbs off the carpet, the smell of feces in the memory care unit was beyond unbearable, staff who were unable/unwilling to answer questions about medications that were being given to my mother, dark rooms, a "community" room where residents were dumped, ignored, left to stare at the walls, the food was inedible etc. I discovered my mother sitting alone in a dark room in a wheelchair, no pants on, sitting in her own filth, her shirt wrapped around her neck, bruises all over her legs. When I went and got an aide, she took a dry towel and basically smeared the mess everywhere. It was awful to see my mother, who was always immaculate, like this. I'll never forget it. And yes, I have the pictures. She was immediately moved to another facility and examined and they were shocked by the feces under her nails and the bruises. Upon notifying the facility that I'd be removing my mother, I was actually threatened. They said they had a court order, which I demanded to see - there wasn't any. Then they told me the Dept. of Aging had forbidden the removal of my mother. I called them and they said they had no idea what I was talking about but suggested they were trying to keep her there for the money. They then threatened to charge me additional money. I produced the pictures and that was the end of that. Of course when they give the tours of the place, they don't bring them into this part of the facility. They show you a lovely dining room and the other areas.<br>Overall, we as caregivers of parents with dementia are in a terrible predicament. We need help but we are also at the mercy of these facilities. Looking back I would have spent the absurd amount of money these places charge and hired someone to come to the house and care for her. At $6,000-$8,000 a month, I could have hired a full time nurse, cook etc. Keep your parent home if you can, get in house help. Strangers who are overworked, underpaid, have no emotional attachment to your loved one and are often without the watchful eye of family leave your mom/dad vulnerable. This is no way for them to spend their last days/months/years. I wish I could turn back the clock, my regrets haunt me.

Caressa Phillips

Feb 2024

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The best team of staff possible they really believe in helping a person achieve their goals