1 / 5Reviews for this in-home care office are mixed and limited in number, with a low overall Google rating. Feedback highlights problems with communication and scheduling reliability, though one reviewer praised staff for their dedication during a period of company transition.
AI-generated from reviews and community data.
Family Resource Home Care provides in-home senior care services in the Lewiston/Clarkston Valley area, serving Asotin County in Washington and Nez Perce County in Idaho, including Clarkston, Idaho. The agency has been serving the region since 2004, offering compassionate, one-on-one care delivered by trained and vetted caregivers within clients' own homes.
The organization provides a range of in-home care services tailored to individual needs, including Alzheimer's care, respite care, chronic disease management, and support following hospitalization or injury. Care arrangements span from a few hours per week to full live-in care. The agency serves diverse populations including elderly individuals, those with advanced dementia, and adults with special needs, whether living in private homes or assisted living facilities.
Family Resource Home Care emphasizes personalized caregiver matching based on each client's unique needs and preferences. All caregivers undergo customized training specific to their assigned clients and must pass rigorous background checks. The organization maintains regular contact with both clients and caregivers, with clinically trained staff providing ongoing assessment and supervision of care delivery.
A 24/7 on-call supervisor is available to address any additional assistance needed. The agency works to establish meaningful connections between caregivers, clients, and their families, ensuring that both clients and loved ones receive support and peace of mind throughout the care arrangement.
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Help Me Choose2.6overall · 5 ratings combined
2.6★ on Google (5)
CHERI EPPARD LANE
Jul 2025
I would like to thank Morgan, Sam, and welcome Tara! You have all been so great about stepping up during our company changes, and I'm really appreciative of all of you taking time to keep up with those of us in the smaller communities. Every client counts, and I love that you care for our peeps, and us! You are the best!!
remrak yræeej
Oct 2024
(No you guys didn't try to contact as you said. I wasted my day waiting for the call for "further steps on training and onboarding") Seems they are notorious. I was offered a job and received an email outlining training details along with a promise for a follow-up call. However, after that initial communication, I was completely ghosted and left waiting for four days. Eventually, I received an email informing me that I was no longer being considered for the position. This experience has been unprofessional and disappointing, reflecting poorly on the company's communication practices. It’s concerning to see such a lack of transparency and respect for candidates, as it suggests that clients may also be receiving inconsistent treatment.
Daniel Mitchell
May 2024
Where do I begin.... I was referred to this company by my local food stamp office as I'm disabled and alone and need help with things namely transportation to to and from the grocery store food banks laundromat etc.and it was saving money on services like Walmart Plus. When you're on SSI and it's your only form of income you have to watch every penny... I told the lady that came to my house to do an intake by the name of Sarah Maurer. She's the company's client care manager. I completed the intake without noticing that they gave me somebody in the afternoon all my business has to be taken care of in the morning. I called to inform them of this issue I was told that they will put a request in to give me someone in the morning. I should mention I did get a welcome email from their vice president Jared willberg. Welcoming me as a client. I even called Sarah maurer and told her my concerns on the matter and she told me the same thing that Norma told me later on: That Alex has a lot of other clients besides me. The whole time I'm thinking to myself, well, what about me? Huh? This was on May 1st by the way, I ran out of food stamps on the 20th of last month. And had no way of getting food. I couldn't go to food banks because I have no way there. I have no family members or friends or neighbors that will help me. I told Sarah about this when she came to my house. But she came to my house that day I still had to walk to the store and get a small package of food and salad the only things I could carry. So fast forward to week later I've been out of food for a few days already and I'm expecting somebody in the morning to take me to grocery store so I could get a couple weeks worth of groceries. After waiting till about 9:00 a.m. I call their voicemail and got a call back from my young girl I think her name was Norma... She checked and saw that "Alex" was supposed to be by my house at 1:15 p.m. that day. I explained to her that I was told I would get somebody in the morning because everything I do needs to be done in the morning. I was then told by Norma that Alex has a lot of other clients besides besides me... Fast forward to yesterday. Alex comes to my home at about 9:00 a.m. i believe. I had a return to take care of at Walmart I had to get toiletries from St Vincent's food from food Bank and do laundry at Riverside recovery because it's free. I took care of my return at Walmart and drop off my clothes at Riverside recovery. And by dropping off I mean I put them in the washer to wash. I managed to get my clothes in the dryer for about 8 minutes before Alex said he had to go. He asked me if my course were dry I informed that they were still sopping wet. But I said I guess I'll just get them out sopping wet and hopefully they try later and don't smell like mildew... To which Alex said "okay...". I've been looking for another company to handle this need ever since. I emailed Jared for all this and he has yet to get back to me. Big surprise... Being close to picture shows why I'm having to do to dry my blanket a day later. I guess these people think I'm complaining about nothing. Shows you what happens when one of their clients is not elderly or suffers from dementia. They just got my Medicaid money and are satisfied with That, THIEVES. I mean if you can't help me with my needs refer me to somebody else that can. don't pretend it's like you can help me and i get my money and not help me. But if they did that they would miss out on that money...😉
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