Kim Holland
May 2026
Looks are so deceiving!! It looks so nice, new, extremely clean, food is wonderful!!! Tecs are fabulous!!! Then comes the way the place as a whole is ran, horrible!! Please, if you truly care about your loved one do not place them here. Small issues first, the bathrooms in their rooms are shared with 4 people, they are jack & jill baths, & are not wheelchair accessible. No one at this facility, at any extention ever answers their phone. My family has tried to call, her POA has tried to call, her memory care facility has tried to call, as well as the hospital she is currently in, no one could ever get an answer. I don't know how they get residents. They did not give my mom some of her meds that were sent over, removed some, added some unnecessary & gave way too early in the day for sleeping pills, she couldn't stay awake to eat dinner. Her POA had to drive there in order to discuss medication issues. Now for the bigger issue; my mom went out for an out patient surgery. The surgeon needed to confirm whether or not my mom had been given certain meds before surgery. This med regulates the heart, very important to know before being put to sleep. Guess what....no answer. Surgery was delayed over 2 hours, still no answer. Surgical RN tried to call 8 times, my mom's POA tried to call several times, I personally tried to call several times. Last call, administration answered. I explained the problem, he took the phone to a nurse. Her answer to me was "Well, I don't think she got that med this morning, from what I'm reading, but I'm not sure." Really??? So, they could not give the med before surgery because of the uncertainty. My mom had a lot of issues because of this, heart rate went through the roof several times during surgery, oxygen level dropped, later after surgery she had a seizure. Three weeks later she is still in the hospital not doing well. Please please do not take the risk of sending someone you love there. The State of Alabama needs to be contacted to investigate this facility. I personally feel a lot of what my mom has went through is because of their lack of clarity with records & response. Once my mom is hopefully stable, they will be called.






