I’m extremely disappointed and heartbroken by the care my great-grandmother has received here. On one occasion, she was dropped, and another time her bed was set up in a way that allowed her to roll off and fall. There was also no monitor or alert in place to indicate that she had fallen.<br><br>It is deeply upsetting to see an elderly person, especially someone who depends on others for their safety and well-being, not have their individual needs properly accommodated. Families trust these facilities to protect and care for their loved ones, and experiences like this are incredibly concerning.<br><br>I posted pictures elsewhere- truly heartbreaking to see
After a really difficult experience at a larger facility, moving my husband to Extended Family Home has been the biggest blessing. He has dementia and is a fall risk, and I was constantly worried before. Now, I can finally sleep at night knowing he is in a safe, loving place where people truly care about him.<br><br>From the moment you walk in, you feel like you are in a real home. Everyone is warm, attentive, and patient. Marta, the owner, is hands-on every day and truly leads with her heart. Vicki, the home manager, is wonderful and always knows what is going on. Dani, the cook, makes amazing food—and my husband, who is very picky, is eating more than he has in a long time. That alone says so much.<br><br>I’m beyond grateful for the compassion, safety, and consistency they have given us. The peace of mind I feel now is priceless.
Moving my dad into care was one of the most emotional decisions we have ever made, especially after a very difficult and painful experience at a larger facility. We were nervous, protective, and unsure what would happen next.<br><br>From the minute we walked into Extended Family Home, everything changed.<br><br>The atmosphere is exactly what the name says, a home. You can feel it the second you open the door. There is warmth in the walls, light in the way people interact, and a true sense of family that is impossible to fake. It is not clinical or sterile. It is calm, beautiful, organized, and full of quiet dignity and love.<br><br>Marta, the owner, is someone who lives and breathes compassion. You can tell this is her calling. She is involved in every detail, every day, and you feel her presence in every thoughtful system and interaction. From our first conversation, she asked me detailed and specific questions, not just to check boxes, but to truly understand my dad, his needs, his rhythms, and what was ahead. That was the first sign we were in a completely different kind of place.<br><br>My dad has dementia and is a high fall risk, and at his previous facility, care was rushed, inconsistent, and frightening. At Extended Family Home, we were stunned from day one that he was letting them help him shower, guide him to the bathroom, and care for him so willingly. That was because they had patience, time, compassion, and most importantly, the right strategies for working with memory care residents. The difference was immediate and profound.<br><br>A couple weeks in, there was a scary moment when my dad’s blood sugar dropped to a dangerous level. The way the team responded, calm, professional, intelligent, and proactive, is something I will never forget. They managed the situation so well, and I truly believe that if he had still been at his old facility, the outcome could have been much worse. They were mindful of his schedule, his habits, and his medical needs from the start, and I am grateful every day that they were there when he needed them most. They may have saved his life.<br><br>Vicki, the home manager, is one of the warmest people I have ever met. She knows every detail and every person in that home, and you can feel her heart in how she leads the day to day care. You feel safe when she is around, and even more importantly, so does your loved one.<br><br>And then there is Dani, the cook, who brings just as much joy as she does nourishment. When I came to interview, she was dancing with one of the residents who loves music. That moment told me everything. This is a home where people are not just taken care of, they are seen, loved, and connected with in meaningful ways.<br><br>The staff has been there for years. There is no turnover, which is rare and speaks volumes about the environment Marta has created, not just for the residents, but for her employees. That kind of stability creates real trust and consistency for people with dementia, and we saw the results right away.<br><br>Choosing care for a loved one is the most important decision you can make. We did not know how much better things could be until we found this home. Extended Family Home has brought peace, safety, dignity, and compassion back into our dad’s life, and ours too. We are so grateful to have found them and we cannot recommend them enough.
My mom, who is recovering from lymphoma and six months of chemotherapy, had been in and out of the hospital four times in just eight weeks and spent time in a skilled nursing facility before being discharged to Extended Family West on hospice care. At the time, she was barely eating, refusing medications, and had lost all motivation to participate in physical therapy.<br><br>Since arriving at Extended Family West, it’s like a light switch has flipped. She is now eating, taking her medications, getting up to move, and overall is more cooperative and motivated than we’ve seen in months. The care and attention she receives here is exceptional. The staff truly care—for her and for us, her family. Their communication is amazing—I’m updated regularly and always feel in the loop, which gives me peace of mind.<br><br>The environment is warm, supportive, and feels like family. I truly believe that the level of personal care and compassion she’s receiving here is making a world of difference in her opportunity for recovery. We are so grateful to have found Extended Family West.
