3.6(40 ratings)· Newark average: 4
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviewers consistently praise the warmth and dedication of individual staff members at Excelcare at Newark, along with cleanliness and effective rehabilitation care. Families placing loved ones for short-term rehab or long-term nursing care report feeling informed, supported, and confident in the care provided.
AI-generated from reviews and community data.
Excelcare at Newark is a senior living community in Newark, Delaware offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.6 out of 5 across 40 reviews.
Excelcare at Newark is a skilled nursing and long-term care facility in Newark, Delaware, with a licensed capacity of 101 residents. It provides rehabilitation and ongoing care services for seniors and others requiring nursing-level support.
Families consistently praise the facility's cleanliness and maintenance, one reviewer noted it is "one of the most cleanest nursing home's I have ever been to" with an atmosphere of fresh air and care. Staff compassion stands out across reviews: nurses, aides, and therapists are described as treating residents with genuine dignity and respect, with particular recognition for team members like Jamie and Kelly who go above and beyond to make residents feel included, supported, and cared for. Therapy services received positive marks, and families appreciated how staff addressed their questions and concerns with kindness.
Excelcare at Newark holds a 3.6 out of 5 Google rating based on 40 reviews. Most recent family feedback is notably positive, with particular emphasis on the welcoming environment and the individual dedication of staff members to resident wellbeing.
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Help Me Choose3.6overall · 40 ratings combined
3.6★ on Google (40)
Bradley George
Jun 2026
My grandmother was recently there for rehab and I must say we had a great experience. At first we had some questions but manager Kelly answered all of them with kindness. She was really great. Therapy worked very well with her and we are overall pleased. Thank you excel care especially Kelly
Ashley Fairweather
Jun 2026
⭐⭐⭐⭐⭐ Placing a loved one in a nursing home or rehabilitation facility is one of the hardest decisions a family can make, and we were filled with worry and uncertainty. From the moment we walked through the doors, the staff made us feel like we were not alone. The nurses, aides, therapists, and support staff treated our loved mother with genuine compassion, dignity, and respect. They took the time to learn who she were as a person, not just as a patient. The kindness shown during difficult days brought our family so much comfort and peace of mind. The rehabilitation team was incredible—encouraging every step of the way, celebrating progress, and helping rebuild my moms confidence and independence. The communication was excellent, and we always felt informed, heard, and included in decisions regarding her care. Most importantly, we knew our mom was safe, cared for, and surrounded by people who truly wanted the best for her. That is a gift that cannot be measured. To everyone at this facility, thank you for the patience, compassion, and dedication you show to all of your patients and their families every day. You do much more than provide care—you make a difference in the lives of residents and families when they need it most. We will always be grateful. ❤️
Dustin Delpilar
Jun 2026
It says it it the name Excel Care. This building is one of the most cleanest nursing home’s I have ever been to. It’s smells like fresh air inside which is a welcoming sign that the building is taken care of. Tiffany the housekeeping Director is great at her job and she shows true compassion for the residents. This building is the standard for nursing homes and you can trust that your love ones will be taken care of with love and support.
Aliyah Epright
Jun 2026
Jamie is absolutely wonderful with the residents. She genuinely cares about each person and treats them like family. She always goes above and beyond to make sure everyone feels included, supported, and cared for. Her kindness, patience, and dedication don’t go unnoticed, and it’s clear she puts her heart into what she does every day.
Gianna
Jun 2026
“Jamie at Excelcare Newark is absolutely amazing! She is always so kind, bubbly, and welcoming. From the moment you meet her, she makes you feel comfortable and cared for. Her positive attitude and genuine compassion really stand out, and she goes above and beyond to help others. It’s clear that she truly cares about the people she works with. Jamie is a wonderful asset to Excelcare, and I can’t say enough good things about her!”
4 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 12, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 12, 2026
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2026
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 26, 2026
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 26, 2026
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 26, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 26, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 26, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Mar 31, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2025
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2025
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 9, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 9, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 9, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 9, 2024
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 9, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 9, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 9, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 9, 2024
Plan the resident's discharge to meet the resident's goals and needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 9, 2024
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 9, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 9, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 9, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 9, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2024
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity C of L: potential for minimal harm, widespreadCorrected May 9, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected May 9, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected May 9, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Excelcare at Newark offers Skilled Nursing / Long Term Care.
Excelcare at Newark is located at 4949 Ogletown-Stanton Road in Newark, Delaware.
Excelcare at Newark carries a 3.6 out of 5 rating from 40 Google reviews. Reviewers consistently praise the warmth and dedication of individual staff members at Excelcare at Newark, along with cleanliness and effective rehabilitation care. Families placing loved ones for short-term rehab or long-term nursing care report feeling informed, supported, and confident in the care provided. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Excelcare at Newark had 4 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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