MyLivingChoice

Evergreen Healthcare Center

924 Charlie's Way

3.9(53 ratings)

Evergreen Healthcare Center, photo 11 / 3

Quick Facts

Total units
73
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
73
Care focus
Short-term rehab, subacute, and long-term skilled nursing
Therapy services
On-site occupational and speech therapy included
Pricing transparency
No published pricing information available

What Families Think

Reviews for Evergreen Healthcare Center are sharply divided: several families describe deeply compassionate, attentive staff who built real relationships with residents, while other recent reviewers report serious lapses in basic care, cleanliness, and staffing. The facility offers rehab, subacute, and long-term skilled nursing care with a range of social activities and outings.

The Good

  • Staff described as compassionate during hospice and end-of-life care
  • Strong personal relationships between staff and residents noted
  • Family members praised for attentive, personalized attention
  • Weight-loss and wellness support helped one resident's health
  • Regular activities including bingo, live music, outings to zoo and games

The Bad

  • One report of severe understaffing and slow response to call lights
  • One report of unclean conditions including plugged sinks from bedpans
  • One serious incident of a resident's oxygen not properly monitored
  • One report of a resident left unattended in a chair for hours

AI-generated from reviews and community data.

Evergreen Healthcare Center is a senior living community in Montpelier, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 53 reviews.

About Evergreen Healthcare Center

Evergreen Healthcare Center is a skilled nursing facility in Montpelier, Ohio, offering short-term senior physical therapy, subacute care, and long-term care with programming focused on emotional and physical wellness.

The center provides customized senior rehabilitation care plans tailored to each resident's unique medical needs. Services include nursing care, occupational therapy, and speech therapy, with an emphasis on helping residents achieve higher levels of independence and wellness.

Evergreen Healthcare Center prioritizes social connections and engagement through regular activities and events. Residents enjoy bingo, live music, seasonal holiday celebrations including Mother's Day tea and Thanksgiving family dinners, and group outings to locations such as the zoo and local baseball games.

The facility's approach centers on treating every guest as family and fostering ongoing relationships with residents and their families throughout their care journey. The team works collaboratively with residents and families to manage chronic illnesses and conditions while supporting comfort, happiness, and safe independence.

Types of Care at Evergreen Healthcare Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Evergreen Healthcare Center

3.9overall · 53 ratings combined

3.9★ on Google (53)

Jennifer Richards

Apr 2026

via Google

My mosm been in that nursing home since jan 2026 and they're not taking care of their residents like they should and today my sister went to go see our mom and they left my mom crouched over in a chair for hours and didn't come get .her till my sister walked in and both feet and legs are badly swelled again and she has severe back problems and hip problems and with them leaving her in a chair all day she's in severe pain the state and health department needs to do something or me and my sister are gonna sue the hell out of this place.she was hunched over in the chair for over 4 hours and was complaining about her back and butt hurting and she was severely cold and with our 74 year old mother having all these problems and her having stage 4 lung cancer she cannot be sitting in a chair like that for hours. Any advice on what I can do to get these issues addressed or should I go about talking to a lawyer to sue this place.

Christine B

Apr 2026

via Google

Caring staff and management,they go above and beyond,home atmosphere,like an big family,clean facility.Food is very good as well

Mary Robinson

Apr 2026

via Google

Understaffed, place needs repairs, needs cleaned better, could benefit from caring staff as some are just there. They lose personal items. Residents call lights are on for over 30mins at times. They don't check oxygen tanks. My mother called me and she was delirious, I rushed up there, her oxygen was not in her nose and her oxygen was at 58%. Staff is often rude. Sink is often plugged in room because they rinse out bedpans in it. Physical therapy pushes residents beyond their capabilities without knowing their medical history..

Anonymous

Mar 2026

via Google

Nice clean facility with friendly employees and great therapy

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Government Inspection History

3 inspection visits in the last three years, 45 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 9, 2026Fire Safety StandardHealth ComplaintHealth Standard15 citations
  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2026

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2026

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2026

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2026

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2026

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 8, 2026

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

Jan 18, 2023Fire Safety StandardHealth Standard17 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedCorrected Feb 14, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedCorrected Feb 14, 2023

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 14, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 14, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 14, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 14, 2023

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 14, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 14, 2023

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2023

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2023

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2023

  • Implement a program that monitors antibiotic use.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2023

Dec 21, 2021Fire Safety StandardHealth Standard13 citations
  • Conduct risk assessment and an All-Hazards approach.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 21, 2022

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 21, 2022

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 21, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 21, 2022

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 21, 2022

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2022

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2022

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2022

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2022

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2022

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2022

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2022

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Evergreen Healthcare Center offer?

Evergreen Healthcare Center offers Skilled Nursing / Long Term Care.

Where is Evergreen Healthcare Center located?

Evergreen Healthcare Center is located at 924 Charlie's Way in Montpelier, Ohio.

What do families say about Evergreen Healthcare Center?

Reviews for Evergreen Healthcare Center are sharply divided: several families describe deeply compassionate, attentive staff who built real relationships with residents, while other recent reviewers report serious lapses in basic care, cleanliness, and staffing. The facility offers rehab, subacute, and long-term skilled nursing care with a range of social activities and outings.

How did Evergreen Healthcare Center do on recent health and safety inspections?

Evergreen Healthcare Center had 3 government inspection visits in the last three years, with 45 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Evergreen Healthcare Center?

Submit the Request Information form on this page to connect with Evergreen Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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