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Most families describe Emerald Hills (operating as American House Zephyrhills) as a warm, attentive community where staff—especially the memory care team and a few specific staff members—go out of their way to communicate with families and care for residents through major life transitions. A handful of reviewers raised concerns about medication administration, slow maintenance response, and inconsistent management fairness.
AI-generated from reviews and community data.
Emerald Hills, Alf is a senior living community in Zephyrhills, Florida offering Assisted Living and Memory Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities.
Emerald Hills, an Assisted Living and Memory Care community in Zephyrhills, Florida, offers senior living with studio, one- and two-bedroom apartments in a country club-style setting located 45 minutes north of Tampa. The community provides a maintenance-free lifestyle with access to nearby shopping and healthcare services.
Assisted living residents receive support with meals, laundry, medication reminders, physical therapy, and activities of daily living. Memory care is available for individuals with dementia, featuring a secure environment with 24-hour medical assistance and life-enrichment programs alongside the services offered in independent and assisted living communities.
The community features large common areas for socializing and daily activities including billiards and happy hour. Exercise classes, entertainment events, and various activities keep residents engaged. Respite stays are available for short-term care when primary caregivers are unavailable.
Pets are welcome at the community. Additional services include transportation to appointments, linen service, and a dining program. The community emphasizes a warm, welcoming environment designed to support residents' independence and social connections.
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Matthew Dantuma
Jul 2026
Horrible move in. Forced to use Frontier. No show for installation. Medications missed and Meds not given until 3rd request and not correctly giving meds out. Dining room closed early and denied meal within meal time. Denied talk to manager about issues. No resolution provided by management to any issues. Do not turn the Meds over to American House. They will not give out meds that state as needed. No big hurry to fix med issues around here. Still not getting meds.
Rona Fletcher
May 2026
First of all I can't thank the staff of American House enough for their kindness, knowledge and understanding of the very difficult situation to transition your loved one into a new home. We all know how hard it is for anyone to leave their home and surroundings that are so cherished. My Sister has a strong personality and very out spoken, very hard to take in my heart especially when we made it known to her she was moving to where she could be helped and watched over because of health reason. A miracle happened in less than a month! She is at Home! Didn't think it would happen so quickly, I thought it was going to be a long fight in my heart did we make the right decision? Well I am here to tell you we did. Her personality has come back to her sweetheart self! She has made friends enjoying all that American House has to offer. I attribute all this turn around to every staff person at American House and can't thank you enough Love From Our Family
Brigit Bridges
Apr 2026
I have a family members that live at American House Management is a problem it seems the turnover rate of employees that are not related to the management or other employees there send a be in and out like a revolving door<br><br>There was a nice recent employee who went above and beyond her duty and I was very happy with her my family was happy with her other residents were happy with her and they recently just fired her based off of gossip<br><br>Jackie and Aurelia are two of the worst management people I've ever known in any establishment ever they're bias one-sided completely ignorant and it's really strange how 9/10 of the employee staff there are all related to the same family<br><br>Is there a human resources department at al???
Briton Nealey
Sep 2025
Keaton is an asset. She helped me with my mother.
Pam Preslar
May 2025
My parents have lived at American House in Zephyrhills for a couple of years now.<br><br>Recently mom needed memory care but there was not a space available for her. All of the top staff worked together to help me get care for here there while we waited for a spot to open up.<br>I can't thank everyone enough for the extra effort they went to in helping Mom during this transistion. Roger, Keaton, Jackie and Aurelia worked as a team to set up the best possile situation for her. I don't know what I would have done without their help.<br><br>Now, after many weeks, my Mom is adjusting to her new digs there. She loves the staff and appreciates that she has lots of option for keeping her busy everyday.<br><br>Jackie is compassionate and caring. She keeps me informed and makes me feel safe leaving my Mom in her hands. I do not live nearby so this gives me peace of mind.<br><br>I found out the hard way, there's nothing like being worried about the well-being of elderly loved ones. They can be so vulnerable. Knowing Mom is safe, cared for and happy is so reassuing.<br><br>American House memory care staff do everything I could hope for. Thank you so much!
Emerald Hills, Alf offers Assisted Living and Memory Care.
Yes. Emerald Hills, Alf lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.
Emerald Hills, Alf is located at 8717 Greenfield Ln in Zephyrhills, Florida.
Most families describe Emerald Hills (operating as American House Zephyrhills) as a warm, attentive community where staff—especially the memory care team and a few specific staff members—go out of their way to communicate with families and care for residents through major life transitions. A handful of reviewers raised concerns about medication administration, slow maintenance response, and inconsistent management fairness.
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