MyLivingChoice

Elderwood At Hamburg

5775 Maelou Drive

2.6(42 ratings)· Hamburg average: 3.7

Elderwood At Hamburg, photo 11 / 6

Quick Facts

Total units
166
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
166
Rehab therapy
On-site physical, occupational, and speech therapy
Specialty rehab
Dedicated orthopedic, cardiac, and post-surgical rehab programs

What Families Think

There isn't detailed review text available for Elderwood at Hamburg, but the community's overall Google rating of 2.7 from 41 reviewers suggests some families have had less than positive experiences. The facility centers on skilled nursing, subacute rehab, and memory care rather than social or lifestyle amenities.

The Good

  • Comprehensive physical, occupational, and speech therapy
  • Specialized orthopedic, cardiac, and post-surgical rehab programs
  • Modern, well-equipped rehab suite
  • Gardens, patios, and walking paths on grounds

The Bad

  • Google rating of 2.7 from 41 reviewers, below average
  • No published pricing information available

AI-generated from reviews and community data.

Elderwood At Hamburg is a senior living community in Hamburg, New York offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 2.6 out of 5 across 42 reviews.

About Elderwood At Hamburg

Elderwood at Hamburg provides skilled nursing, subacute rehabilitation, long-term care, and memory care services in Hamburg, New York. The 166-bed community is conveniently located near lakeshore and southtowns communities.

The facility offers comprehensive rehabilitation services including physical, occupational, and speech therapy for those recovering from surgery, illness, or injury. Specialized programs are available for orthopedic, cardiac, and post-surgical rehabilitation in a modern, well-equipped rehab suite.

The community features a bright and welcoming environment with a friendly, home-like atmosphere. Common spaces are beautifully decorated, and residents have access to spacious patios, gardens, landscaped grounds, and walking paths throughout the facility.

Types of Care at Elderwood At Hamburg

Memory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Salon / Barber
  • Security
  • Walking Paths

Activities

  • Grocery Shopping and Errands
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of Elderwood At Hamburg

2.6overall · 42 ratings combined

2.6★ on Google (42)

Marianne Ketch

Feb 2026

via Google

My aunt was not allowed rehab because she could walk 6 week in a walker so I called Elderwood to let them know as they were waiting for her. There were no rooms available but they were able to quickly accommodate her by setting up a room for the next morning. This was Nov 25 and she was placed in STCU which was a tad dated. 2 weeks ago she got onto the 2nd floor and her room is beautiful, very clean, everyone is so helpful. Tuesday my friend and I brought her blankets which they label for her and cheesecake. I have hospice going in regularly and they call me after each visit and work closely with the facilities physician who make recommendations with each other. So far I have had nothing but a good experience with them.

January F

Jan 2026

via Google

We placed my mother in Elderwood nursing home, expecting proper care, but experienced consistent issues over eight months. I went everday for 8 months. The food was subpar, unappetizing, tasteless cold and often inedible, leading to choking incidents on bones and paper which led to bringing outside food. I cut the fish out on Fridays do to choking on bone so we would often get whatever they threw on plate, one time it was a cup of mayo and hand full of shredded cheese, mom frequently suffered from dehydration. I would keep drinks in rm and soon as I came in she would drink 5 6 or 7 drinks in 1 shot. There was a lack of communication and rudeness, neglect among staff, treatments or requests would often went undocumented or not read by next shift, residents would wait for hrs to be changed, Personal items were frequently lost glasses that usually found in other rms or under bed dining rm. Other residents heads, blankets. Everything is marked with name, never knew what u where going to walk into day by day, clean or unclean, times I had to clean poop off my moms bedside wall, blankets, bed, mom would be sitting in throw up and u would ask, noone knows nothing, all u get is well she was fine earlier, same answers everytime for me and other resident family members I had to intervene to ensure my mom received necessary medical attention, despite staff resistance, which sometimes led to hospitalizations. returned from a short vaca which I hesitated doing so found mom in poor health, exhibiting symptoms like lethargy, pain, fever and severe dehydration. with my insistence and concerns about sepsis, the nursing home staff initially downplayed the issues and delayed proper medical attention. with my insistence of medical attention to go to hospital mother was diagnosed with COVID-19 and sepsis at the hospital and passed away three nights later. I also discovered that the nursing home had not disclosed a COVID-19 on the floor, despite the presence of visitors and staff moving between rooms. When i asked about the covid it was denied until I confronted about a resident with it, well she said he never comes out of his rm then nurse rolled her eyes walked off, typical attitude, Family needs to be vigilance and advocate in there due to inconsistent care quality and high staff turnover. Get to know the staff and who u can and cant count on. with short staffed the "good"cnas rns lpns can only do so much, Front reception very friendly,

Mike Chirico

Dec 2025

via Google

Management has a greater responsibility to find staffing and to have proper staffing at all times, including holiday times when people tend to call in sick residents suffer for this for hours they can't get changed. Unbelievable. This is a management thing

None of your

Oct 2025

via Google

This place is absolutely DISGUSTING! They forgot cleaning is a requirement. The residents are treated poorly. Memory care facility, BULL! Yeah that’s a joke! Anyways if you love your loved one and they need care, DO NOT PUT THEM HERE! Believe the negative reviews! And do not reach out, because I don’t care about giving you any feedback or anything. This place just needs to be shutdown! Cause the price they are charging people for non existent care is outrageous!

T C

Oct 2025

via Google

Mom stayed at Maelou for 5 weeks of rehab. Rehab technicians were wonderful. Well organized and attentive. The on hand nurses were also fantastic. The nursing management was distant and poorly organized. The administration was terrible. Keep both hands on your wallet and review your bills carefully.

Request information

Ask about availability, pricing, or a tour. Your details go only to Elderwood At Hamburg, never sold or shared.

Government Inspection History

5 inspection visits in the last three years, 40 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 22, 2026Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 23, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 23, 2026

Aug 28, 2025Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 3, 2025

Jun 4, 2025Fire Safety StandardHealth Standard10 citations
  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025

  • Provide properly sized and located linen or trash receptacles.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 18, 2025

  • Install proper backup exit lighting.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 18, 2025

Oct 3, 2023Fire Safety StandardHealth ComplaintHealth Standard18 citations
  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 6, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2023

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2023

  • Provide a written emergency evacuation plan.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2023

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2023

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 6, 2023

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 22, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 22, 2023

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2023

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2023

  • Post nurse staffing information every day.

    Severity B of L: potential for minimal harm, patternCorrected Nov 22, 2023

Oct 13, 2021Fire Safety StandardHealth Standard9 citations
  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2021

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2021

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternWaiver has been granted

  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity E of L: no actual harm, potential for more than minimal harm, patternWaiver has been granted

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2021

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2021

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2021

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2021

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity B of L: potential for minimal harm, patternCorrected Nov 30, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Elderwood At Hamburg offer?

Elderwood At Hamburg offers Memory Care and Skilled Nursing / Long Term Care.

Where is Elderwood At Hamburg located?

Elderwood At Hamburg is located at 5775 Maelou Drive in Hamburg, New York.

What do families say about Elderwood At Hamburg?

There isn't detailed review text available for Elderwood at Hamburg, but the community's overall Google rating of 2.7 from 41 reviewers suggests some families have had less than positive experiences. The facility centers on skilled nursing, subacute rehab, and memory care rather than social or lifestyle amenities.

How did Elderwood At Hamburg do on recent health and safety inspections?

Elderwood At Hamburg had 5 government inspection visits in the last three years, with 40 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Elderwood At Hamburg?

Submit the Request Information form on this page to connect with Elderwood At Hamburg and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Elderwood At Hamburg? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Hamburg.