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Elcor Nursing And Rehabilitation Center

48 Colonial Drive

2(28 ratings)· Horseheads average: 3.5

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Elcor Nursing And Rehabilitation Center, photo 11 / 2

Quick Facts

Total units
305
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
305
Inspections
View history (52 citations)
Campus layout
Three interconnected buildings on a hillside

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Elcor paint a troubling picture, with a 2.0 average rating built almost entirely from serious complaints about daytime staffing, food service, and safety, though several reviewers single out the night-shift CNAs and physical therapy team as bright spots. Families report missed meals, unexplained medication changes, and at least one incident of being locked inside the building, alongside praise for a few individual staff members who go above and beyond.

What reviewers praise

  • Night-shift CNAs praised as dedicated and reliable
  • Physical therapy program well-liked by residents
  • One administrator singled out as attentive and caring
  • Food described as generally decent by one reviewer

What reviewers flag

  • Multiple reports of daytime staff disengagement and phone use
  • Several accounts of missed or skipped meals for residents
  • One report of medications changed or cut without explanation
  • One report of being locked inside the building with no staff nearby
  • One report of unsanitary conditions including no hot water for laundry

AI-generated from reviews and community data.

Elcor Nursing And Rehabilitation Center is a senior living community in Horseheads, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 2.0 out of 5 across 28 reviews.

About Elcor Nursing And Rehabilitation Center

Elcor Nursing and Rehabilitation Center is a nursing and rehabilitation facility located in Horseheads, New York, situated on the outskirts of town between Elmira and Corning just off Route 17 / I-86. Founded in 1965, the center occupies three modern, interconnected buildings set on a peaceful hillside and has provided care for more than 59 years.

The facility offers nursing and rehabilitative care with a focus on enhancing residents' physical and emotional health through an professional staff dedicated to personalized service. The center provides a variety of amenities and activities designed to support residents' comfort and well-being, including religious services, salon services, and thoughtfully prepared meals served in inviting dining rooms.

Residents have access to secure outdoor spaces, including courtyards, covered patios, and beautifully maintained gardens that encourage relaxation and social connection. The facility also operates a day program and provides lovely settings for picnics and other gatherings with family and friends.

Types of Care at Elcor Nursing And Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Salon / Barber
  • Security

Activities

  • Religious Services
  • Social Activities

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Reviews of Elcor Nursing And Rehabilitation Center

2overall · 28 ratings combined

2★ on Google (28)

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Gracie collens

Mar 2026

via Google ↗

I have visited this facility during both daytime and nighttime hours, and my experiences have been noticeably different depending on the shift. The night shift employees have consistently been some of the most dedicated staff I’ve encountered. Despite often being short-staffed, they do their best to assist residents and visitors and maintain a supportive environment. In contrast, during several daytime visits, I have observed staff members arguing with each other and frequently using their phones while on duty. There have also been instances where residents were allowed to yell or create disturbances while staff appeared disengaged, sometimes wearing earbuds rather than addressing the situation. Additionally, there is a café employee who works during breakfast and lunch—if I recall correctly, her name is Sue—whose interactions with guests have been very unpleasant. Her communication style comes across as rude and dismissive, which is not appropriate for someone in a guest-facing role. On a positive note, Nicole, who works in administration, stands out as someone who genuinely seems to care about what is happening in the building. She is attentive and professional, and in my opinion demonstrates the level of leadership and concern that the facility needs. Overall, the facility appears to be in the poorest condition I have seen in the past five years. While the food itself is generally decent, stronger kitchen leadership and staff who take pride in their work would improve the experience(this is for whoever is cooking the food not all kitchen staff). The night staff particularly the CNAs are some of the most reliable team members. They can be firm when necessary, but that structure is often important for maintaining order and safety among residents. If it were not for the effort and dedication of the night shift staff, I believe my mother and her pup would have been moved out of the building months ago. I also have concerns about the social work department, which unfortunately seems disengaged and focused only on fulfilling basic job requirements rather than actively supporting residents. In my view, the facility would benefit greatly from hiring and retaining more employees with the same work ethic and commitment shown by the night shift team.

Tom Mulholland

Jun 2025

via Google ↗

Don’t step foot in this place for any reason let alone let a loved one deal with the incompetence of this place, if you enter the building when there’s no one at the front desk the doors will lock you inside the building and not allow you to leave. How could any competent building administrator think that this is ok and not a huge liability to them? I had half a mind to smash the window to let myself out.. it only took me 20 minutes of looking around for an employee to let me out so I was no longer being held there against my will. Do better!!

Anna

Dec 2024

via Google ↗

I had a family members stay here after she broke her foot. She missed meals on multiple occasions because they ran out of food and the kitchen closes as soon as the food trays are out. They have one option for meals and there are no diabetic option for people who need low carb and low sodium options. They also took the liberty of taking her off some of her meds and cutting others in half just because. She got Covid while she was there and got moved to her own room where they then forgot about her and did not feed her sometimes. While she was here she loved the physical therapy that she received.

Dena Spence

Sep 2024

via Google ↗

0 stars!!! hot water is not working to the washing machines on site for at least 4 days and today my Mom received this as a "clean wash cloth" to clean her face with. Not the CNA's, laundry attendant doing laundry or nurses fault. Administration needs to take action ASAP.

Robin Schoffner

Mar 2023

via Google ↗

This is an awful place. My mother just there after amputating leg due to doctors neglect. One night abusive an neglecting her an her roommate. They are even doing so as my family is right there. And my sister who’s been an aide all her life is having to give her care at this very moment. We all worked in nursing homes all our lives including my mother. Reporting and my father is considering having to call for more help. Sheriffs! Do not take your family here!!!

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Government Inspection History

5 inspection visits in the last three years, 52 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 21, 2026Health Complaint6 citations

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 19, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 19, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 19, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 19, 2026

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2026

Nov 14, 2024Health Complaint3 citations

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 15, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2025

Dec 1, 2023Fire Safety StandardHealth ComplaintHealth Standard23 citations

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 26, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 26, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 26, 2024

  • Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 26, 2024

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 26, 2024

  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2024

  • Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2024

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2024

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2024

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2024

  • Honor the resident's right to manage his or her financial affairs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 26, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 26, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 26, 2024

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Jan 26, 2024

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Jan 26, 2024

Aug 26, 2021Fire Safety StandardHealth Standard8 citations

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2021

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2021

  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2021

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2021

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2021

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2021

  • Have elevators that firefighters can control in the event of a fire.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2021

  • Install proper backup exit lighting.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2021

Dec 3, 2018Fire Safety StandardHealth Standard12 citations

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2019

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2019

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2019

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2019

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2019

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2019

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2019

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2019

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2019

  • Establish emergency prep training and testing.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 31, 2019

  • Establish staff and initial training requirements.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 31, 2019

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity B of L: potential for minimal harm, patternCorrected Jan 31, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Elcor Nursing And Rehabilitation Center offer?

Elcor Nursing And Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Elcor Nursing And Rehabilitation Center located?

Elcor Nursing And Rehabilitation Center is located at 48 Colonial Drive in Horseheads, New York.

What do families say about Elcor Nursing And Rehabilitation Center?

Reviews for Elcor paint a troubling picture, with a 2.0 average rating built almost entirely from serious complaints about daytime staffing, food service, and safety, though several reviewers single out the night-shift CNAs and physical therapy team as bright spots. Families report missed meals, unexplained medication changes, and at least one incident of being locked inside the building, alongside praise for a few individual staff members who go above and beyond.

How did Elcor Nursing And Rehabilitation Center do on recent health and safety inspections?

Elcor Nursing And Rehabilitation Center had 5 government inspection visits in the last three years, with 52 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Elcor Nursing And Rehabilitation Center?

Submit the Request Information form on this page, or contact Elcor Nursing And Rehabilitation Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Elcor Nursing And Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.

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