Gracie collens
Mar 2026
I have visited this facility during both daytime and nighttime hours, and my experiences have been noticeably different depending on the shift. The night shift employees have consistently been some of the most dedicated staff I’ve encountered. Despite often being short-staffed, they do their best to assist residents and visitors and maintain a supportive environment. In contrast, during several daytime visits, I have observed staff members arguing with each other and frequently using their phones while on duty. There have also been instances where residents were allowed to yell or create disturbances while staff appeared disengaged, sometimes wearing earbuds rather than addressing the situation. Additionally, there is a café employee who works during breakfast and lunch—if I recall correctly, her name is Sue—whose interactions with guests have been very unpleasant. Her communication style comes across as rude and dismissive, which is not appropriate for someone in a guest-facing role. On a positive note, Nicole, who works in administration, stands out as someone who genuinely seems to care about what is happening in the building. She is attentive and professional, and in my opinion demonstrates the level of leadership and concern that the facility needs. Overall, the facility appears to be in the poorest condition I have seen in the past five years. While the food itself is generally decent, stronger kitchen leadership and staff who take pride in their work would improve the experience(this is for whoever is cooking the food not all kitchen staff). The night staff particularly the CNAs are some of the most reliable team members. They can be firm when necessary, but that structure is often important for maintaining order and safety among residents. If it were not for the effort and dedication of the night shift staff, I believe my mother and her pup would have been moved out of the building months ago. I also have concerns about the social work department, which unfortunately seems disengaged and focused only on fulfilling basic job requirements rather than actively supporting residents. In my view, the facility would benefit greatly from hiring and retaining more employees with the same work ethic and commitment shown by the night shift team.
