R P
Apr 2026
Courtney, Ray, Marissa, and Vanessa are great. Administration is horrible. They don't consult with a patient's primary care physician or caregiver, and drop patients after months of caring.
1 / 4Quick Facts
- Medicare quality
- 4.5 of 5 stars
- Medicare certified
- Since 1983
- Veteran support
- Specialized support programs for veterans available
- Dementia caregiver support
- Programs specifically for dementia caregivers and families
- Service area
- Home health available across thirteen Indiana counties
- High-risk visits
- In-person visits for high-risk cardiac and sepsis patients
Home Health Compare
What Families Think
Elara Caring provides home health, personal care, and hospice services across a wide swath of northern Indiana, including Valparaiso and surrounding counties. Reviewers frequently praise individual nurses and therapists for compassionate, skilled care, but many report serious frustration with the agency's administrative office, including inconsistent nurse scheduling and poor communication with families and physicians.
The Good
- Nurses and therapists praised by name for compassionate care
- Physical therapy credited with major recovery progress
- Staff offer education and coping strategies for families
- Understanding scheduling around patient and caregiver needs
- Support programs for dementia caregivers and veterans
The Bad
- Multiple reports of inconsistent, rotating nurse assignments
- Several reviewers describe administration/office as unresponsive or harsh
- One report of a patient being dropped after months of care
- One report of care decisions made without consulting primary physician
AI-generated from reviews and community data.
Elara Caring is a home health agency serving Valparaiso, Indiana offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 3.6 out of 5 across 10 reviews.
About Elara Caring
Elara Caring provides skilled home health, personal care, and hospice services in Valparaiso, Indiana and surrounding counties. The organization delivers clinical care in patients' homes, supporting them with a focus on personal goals, comfort, symptom management, and quality of life.
The skilled home health program offers customized care for patients managing chronic illnesses such as heart failure, COPD, and diabetes, along with physical, occupational, and speech therapy to help individuals regain or maintain independence. In-person visits are provided for high-risk cardiac, pulmonary, and sepsis patients. Personal care services assist with everyday tasks including bathing, laundry, grocery shopping, and help with home safety and activities of daily living.
Hospice services provide individualized, compassionate care for patients with late-stage illnesses such as advanced heart failure and pulmonary disease, offering emotional, spiritual, and practical support to families and caregivers navigating end-of-life care. The organization also offers programs supporting dementia caregivers and families, as well as specialized support for veterans.
Care is delivered in patients' homes, reducing stress and anxiety while allowing for personalized, one-on-one attention tailored to individual care needs and health goals. This approach provides flexibility and convenience while reducing the risk of hospitalization through education and early symptom management. Funding options range from Medicaid and Veterans benefits to private pay arrangements.
Elara Caring serves a wide geographic area, with skilled home health available across thirteen counties including Elkhart, Fulton, Jasper, Kosciusko, LaGrange, Lake, LaPorte, Marshall, Newton, Porter, Pulaski, St. Joseph, and Starke. Personal care and hospice services are available in select counties within this region.
Types of Care at Elara Caring
Home Health
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Medication Management
Activities
- Grocery Shopping and Errands
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Help Me ChooseReviews of Elara Caring
3.6overall · 10 ratings combined
3.6★ on Google (10)
Bruce
Sep 2025
Company plays "rotating nurses" ! Never have the same one for more than a few visits. I'm disgusted with the scheduling.
Sidney Summerhill
Sep 2024
If I could give Elara a zero I would. Our nurse is phenomenal but their office is absolutely horrible. My husband is awaiting a kidney transplant and in kidney failure so he has frequent hospital stays (which is to be expected in his state) since being under Elaras care they told him he has one more hospitalization before they don’t take him back because their hospitalization rates are important. When the reason he is hospitalized has nothing to do with his nurse or the care he receives from Elara. So basically my husband is just a number to them, especially to Barb. She’s a real peach to deal with. We had Elara for his transplant back in 2018 and the office was terrible then too but the nurses were great. When he needed home health care this time and only could get into Elara I was less then thrilled. Now I really can’t stand the company and wouldn’t even recommend my worst enemy to this place. People who need home health care are sick and deserve to be treated with respect. This is absolutely ridiculous.
Dawn Matich
Feb 2022
This has been a very positive experience for my household. Staff is informed, personable and caring. My mother has been given much in the way of education ie: strategies, tips, a new way of seeing her surroundings. Can’t say enough. Thank you all very much for helping us through the challenges we are presently facing.
Rebecca Marie
Sep 2020
So I am 22, taking care of my 83 year old grand father. He fell and hit his head back in June of this year, went to short term rehabilitation, and came home in August. Before his fall, we received no home healthcare. Elara Caring has been so understanding with working around both his schedule and mine, physical therapy has made a major impact on his recovery. and the nurses that visit weekly, particularly Kerry Ann, have been amazing. They check up on him, ask ME about how things have been since he’s a dementia patient and can’t express himself very well, and are just overall the best. Thank you Elara Caring.
Medicare Quality of Care
Elara Caring is a Medicare-certified home health agency (certified since 1983). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
5.0 / 5 patient survey rating
- Would definitely recommend the agency79%US 79%
- Rated their overall care 9 or 10 out of 1086%US 85%
- Care was given in a professional way91%US 89%
- The team communicated well89%US 86%
- The team discussed medicines, pain and home safety85%US 82%
369 completed patient surveys, 31% response rate.
Hospital outcomes
- Discharged to the community90%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)10%US 11%Same as
How patients did
- Care started within 2 days of referral99%US 94%
- Patients got better at walking or moving around96%US 83%
- Patients got better at getting in and out of bed94%US 83%
- Patients got better at bathing96%US 86%
- Patients' breathing improved96%US 85%
- Patients got better at taking medications correctly96%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations84%US 61%
Service area
Elara Caring reports serving 90 ZIP codes, including Gary, Hammond, Elkhart, Goshen, La Porte, Valparaiso, Beverly Shores, Bristol, Brook, Cedar Lake and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 157095. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Elara Caring offer?
Elara Caring offers Home Health.
Where is Elara Caring located?
Elara Caring is located at 813 North Porter Campus Dr Ste. E & F in Valparaiso, Indiana.
What do families say about Elara Caring?
Elara Caring provides home health, personal care, and hospice services across a wide swath of northern Indiana, including Valparaiso and surrounding counties. Reviewers frequently praise individual nurses and therapists for compassionate, skilled care, but many report serious frustration with the agency's administrative office, including inconsistent nurse scheduling and poor communication with families and physicians.
Does Medicare cover care from Elara Caring?
Yes. Elara Caring is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.5 out of 5 stars.
Do I need a referral to use Elara Caring?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Elara Caring?
Submit the Request Information form on this page to connect with Elara Caring and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Elara Caring? Claim this listing to update photos, pricing, and details. It's free.
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