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East Ridge Village at Cutler Bay

19225 Sw 87th Ave

4(65 ratings)

East Ridge Village at Cutler Bay — photo 11 / 4

Quick Facts

Total units
74
Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
74
Care model
LifeCare program covers future care at predictable rates
Campus size
Spread across 76 tropical acres of villas

What Families Think

Reviewers describing rehab and skilled nursing stays at East Ridge Village frequently praise the cleanliness, attentive nursing/therapy staff, and quick progress in physical therapy. However, other reviewers raise serious concerns about understaffing, slow response to call lights, and one detailed account of a refused hospital-to-facility readmission that disrupted a patient's rehabilitation.

The Good

  • Clean, well-kept facility described as resort-like
  • Attentive, compassionate nursing and aide staff
  • Effective physical therapy with fast rehab progress
  • Private rooms available for rehab patients
  • LifeCare program locks in future care costs

The Bad

  • One reviewer reported insufficient staff to respond to call lights promptly
  • One detailed report of facility refusing to readmit a patient after hospital stabilization
  • One account describes poor communication from administration during a care dispute
  • No published pricing available for prospective residents

AI-generated from reviews and community data.

About East Ridge Village at Cutler Bay

East Ridge Village at Cutler Bay is a Life Plan Community offering independent living, assisted living, memory care, skilled nursing, and rehabilitation services in Cutler Bay, Florida. Spread across 76 lush tropical acres, the community features pastel-colored one-story villas and Garden Homes with Art Deco style, ranging from one-bedroom to three-bedroom floor plans.

The community's LifeCare program provides independent living residents with access to on-site assisted living, memory support, skilled nursing, rehabilitation, and home health care at predictable rates. Direct admission to health care services is also available for those not living in independent housing, with a monthly fee structure and no entrance fee required.

Assisted living at East Ridge delivers personalized support with an engaging lifestyle of choice and independence. Memory support services are designed specifically for those living with Alzheimer's disease or other forms of dementia, offering personalized care for residents and support for families. The community emphasizes chef-prepared meals available in the dining room and bistro, with all-day dining options allowing residents to eat when and where they choose.

Residents are relieved of home maintenance responsibilities and can engage in wellness programming and social activities across the expansive grounds. The nursing care center holds accreditation from an independent organization that evaluates healthcare providers against rigorous, evidence-based standards, reflecting the facility's commitment to nationally recognized benchmarks for quality and safety.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

4overall · 65 ratings combined

4★ on Google (65)

Josue Najara

Feb 2026

via Google

The treatment received from East Ridge Village at Cutler Bay, specifically from the individual identified as Tailenis León, toward my mother has been completely unacceptable and potentially negligent. My mother was admitted to this rehabilitation facility after suffering two ischemic events. While under their care, she developed a cardiac complication that required an emergency transfer to the hospital. Several days later, once she was stabilized and medically cleared for discharge, the hospital attempted to coordinate her return to the facility so she could continue her rehabilitation treatment. However, the individual identified as Tailenis León repeatedly refused to accept my mother back into the facility. The hospital attempted to contact the facility multiple times, and the response was always the same: refusal, without a clear explanation, without communication with the family, and without assuming responsibility for continuity of care. It is important to make clear that my mother was originally admitted to the facility in a much more critical medical condition than the one she had when the hospital attempted to readmit her. Despite this, the facility refused to accept her back, even though there were available beds. Tailenis León never spoke with us, never returned our calls, and when we personally went to the facility, we spoke with one of the staff members, who expressed surprise at the refusal, stating that they had patients with conditions far more complex than my mother’s. As a direct consequence of this decision, my mother lost access to her intensive rehabilitation program, which has seriously affected her neurological and functional recovery. Interrupting therapy after an ischemic event can have permanent consequences. The lack of communication, the repeated refusal to readmit the patient, and the absence of explanations constitute conduct that is highly questionable from an ethical, medical, and legal standpoint. We are currently evaluating legal action for possible negligence and patient abandonment, as this decision has directly impacted my mother’s health and quality of life. This matter will be brought before the appropriate regulatory authorities and legal representation in order to determine responsibility.

Yamira Fuentes

Dec 2025

via Google

I didn't like the place. There isn't enough staff to attend to the patients. In the morning, the lights in the hallways are turned on because the patients need assistance, but it takes a long time for someone to come. The nurse says she has to attend to all the patients and can't focus on just one, but the truth is, if someone has a physiological emergency, I don't think they can wait very long. The care isn't good; they aren't attentive in their treatment.

Jacqueline Moenck

Feb 2025

via Google

I wanted to take a moment to share my heartfelt appreciation for the exceptional care my mother received during her two-month stay at East Ridge at Cutler Bay Rehabilitation Center. The facility truly exceeded our expectations—it felt like a resort, impeccably clean, and provided outstanding service. The staff was incredibly attentive, always ensuring my mother’s comfort and well-being. Their professionalism and kindness gave me great peace of mind, knowing she was in excellent hands. I highly recommend East Ridge at Cutler Bay to anyone in need of quality rehabilitation care. Our experience was truly outstanding, and I am grateful for the level of dedication and compassion shown by the entire team. Thank you.

Rick Recio

Sep 2023

via Google

If I could give Three Palms 6 stars I would. My mother spent 11 days until she passed away. I was there with her 2-3 times per day at different times. These are the most caring people. So clean, the place always smelled good mothers care was above and beyond. They were very accommodating in every way. The administration was very helpful in getting my mom placed. East Ridge reminded me of a Disney resort in many ways. Great staff, great place all around. Highly recommend.

Connie Novo

Apr 2023

via Google

I had knee replacement surgery on 3/7/2023. I chose to go to the East Ridge In house Rehab Three Palms facility and was there for two weeks. I only have positive things to say. The place is very lovely, clean and I had a private room. The nurses, aids, and all those who work there are friendly, supportive and excellent at what they do. They care . The physical therapist specialists are excellent and got me started right away on my rehabilitation and getting me moving and stronger with the knee replacement. I’m now going to their outpatient physical therapy and very happy with my progress. I’m very thankful for the East Ridge Facility and all those who serve in their capacity to help care for others.❤️

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Frequently Asked Questions

What types of care does East Ridge Village at Cutler Bay offer?

East Ridge Village at Cutler Bay offers Skilled Nursing / Long Term Care.

Where is East Ridge Village at Cutler Bay located?

East Ridge Village at Cutler Bay is located at 19225 Sw 87th Ave in Cutler Bay, Florida.

What do families say about East Ridge Village at Cutler Bay?

Reviewers describing rehab and skilled nursing stays at East Ridge Village frequently praise the cleanliness, attentive nursing/therapy staff, and quick progress in physical therapy. However, other reviewers raise serious concerns about understaffing, slow response to call lights, and one detailed account of a refused hospital-to-facility readmission that disrupted a patient's rehabilitation.

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