Susan Smith McKinney Rehabilitation Center and Nursing Home is a 320-bed skilled nursing and long-term care facility in Brooklyn, New York, serving patients requiring rehabilitation and extended medical care.
Family experiences at the center vary significantly. Families consistently praise the nursing and rehabilitation staff for attentiveness, compassion, and clinical competence, particularly in physical therapy outcomes, where one family noted their mother "went in not walking and came out walking." The facility's cleanliness and food quality receive positive mention. However, several families report serious concerns: inconsistent attention to personal care (such as grooming requests going unmet for weeks), missed physical therapy orders, dietary issues, and difficulty reaching social workers for discharge planning. One family described a distressing experience involving multiple falls and inadequate feeding.
The center holds a 3.2 out of 5 rating across 52 Google reviews, reflecting this split in experiences. Families considering the facility should be prepared to actively advocate for care plans and follow-up on specific requests, particularly around personal care and therapy services.
