sierra dejulia
May 2026
I work for Don's as a care-giver and it is a lot better than my last company. Very nice staff, very dedicated care- givers and coordinators.
DON Services, Inc.
101 S Mercer St Ste 2103.5(35 ratings)· New Castle average: 4.1
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1 / 2Quick Facts
- Program support
- Helps enroll clients in Medical Waiver program
- Transition services
- Assists with nursing home transition planning
- Respite availability
- Offers respite care for families
- Coverage limitation
- Backup staffing weaker outside New Castle area
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of DON Services are mixed: several people praise the dedication of individual caregivers and home healthcare workers, but multiple reviewers report serious problems with scheduling reliability, communication, and office management. This home care agency in New Castle, PA also helps clients navigate services like Medicaid Waiver enrollment and nursing home transitions.
What reviewers praise
- Caregivers and coordinators described as dedicated
- Individual home healthcare workers called wonderful
- Helps clients enroll in Medical Waiver program
- Assists with nursing home transition and community integration
What reviewers flag
- Several reports of unreliable staffing when workers call off
- One report of a client left alone for hours unattended
- Multiple reviewers describe the office as poorly managed
- One report of rude, unprofessional office staff and nurses
AI-generated from reviews and community data.
DON Services, Inc. is a home care agency serving New Castle, Pennsylvania offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 3.5 out of 5 across 35 reviews.
About DON Services, Inc.
DON Services, Inc. is a home care agency serving clients in New Castle, Pennsylvania.
The agency has a mixed reputation among reviewers. Several families report serious concerns about reliability and staffing, including instances where clients were left without care coverage or alone for extended periods, and complaints about office communication and staff professionalism. However, one reviewer who works as a caregiver for the agency noted dedicated staff and coordinators. Reviewers' experiences vary significantly depending on the individual caregiver assigned and the agency's ability to provide consistent coverage.
Types of Care at DON Services, Inc.
At-Home Care
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Help Me ChooseReviews of DON Services, Inc.
3.5overall · 35 ratings combined
3.5★ on Google (35)
Marissa Parker
Jun 2024
I am a home healthcare recipient. They will live you high and dry without a home healthcare worker, and not even discuss it with you, or give you a replacement, and act like that is a perfectly fine thing to do or give you a heads up and be rude about not giving you a heads up. My home healthcare worker was wonderful, but everything else was trash. They did this two days before I had an apartment inspection too and I am physically disabled. Quite frankly I shouldn’t HAVE to learn from my home healthcare worker that she would no longer be helping me. I’m infuriated at the utter disrespect I was shown with this.
Makayla Stone
Dec 2019
They left my great grandmother by herself twice. Left her at midnight and made my grandmother get out of bed and go down there to take care of her until 7:15 when the other worker came. Which she was 15 mins late. Then left her alone from 3:30-4:30 in her wheelchair alone until my grandmother got there and took care of her. Then they sent a male in which she said she didn’t want a man taking care of her for personal reason. They are not a good service to go through for care of loved ones.
nuklear7
Mar 2019
Unreliable, office is poorly managed. Wonderful employees. But no one to replace them if they need to call off if you live outside of new castle.
Erin Nichole McFadden
May 2017
The rudest company I've ever had the displeasure of coming across. The office staff is rude and ignorant and so are their nurses. I've never seen such an unprofessional staff in my entire life. Their nurses are under qualified and don't know anything about actual health care. I swear from the looks of it they just hire anyone off the street. If I could I would rate this poor excuse of a company NO stars, but unfortunately I have to rate them at least one. I would steer clear of this company at all costs from their PCAs to their Nurses. Just rude, ignorant and unprofessional people every where here.
Frequently Asked Questions
What types of care does DON Services, Inc. offer?
DON Services, Inc. offers At-Home Care.
Where is DON Services, Inc. located?
DON Services, Inc. is located at 101 S Mercer St Ste 210 in New Castle, Pennsylvania.
What do families say about DON Services, Inc.?
DON Services, Inc. carries a 3.5 out of 5 rating from 35 Google reviews. Reviews of DON Services are mixed: several people praise the dedication of individual caregivers and home healthcare workers, but multiple reviewers report serious problems with scheduling reliability, communication, and office management. This home care agency in New Castle, PA also helps clients navigate services like Medicaid Waiver enrollment and nursing home transitions. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit DON Services, Inc.?
Submit the Request Information form on this page, or contact DON Services, Inc. directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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