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Reviews of Dexter House Healthcare are sharply divided: several families describe attentive, caring staff and a clean, calm environment, while others report serious care lapses, slow response times, and safety incidents that led to repeat hospitalizations. The overall Google rating of 2.6 from 39 reviews reflects this inconsistency in experience.
AI-generated from reviews and community data.
Dexter House Healthcare is a senior living community in Malden, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.6 out of 5 across 39 reviews.
Dexter House Healthcare is a skilled nursing / long term care community in Malden, Massachusetts. The community is licensed for up to 130 residents.
Families rate Dexter House Healthcare 2.6 out of 5 based on 39 Google reviews.
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Help Me Choose2.6overall · 39 ratings combined
2.6★ on Google (39)
Sophia Reaud
Jan 2026
The staff at Dexter House are truly exceptional—attentive, compassionate, and deeply committed to the well-being of every resident. They take the time to understand each individual’s needs and preferences, providing care that is both skilled and heartfelt. Their kindness, patience, and professionalism create a warm, supportive environment where residents feel respected and safe. Dexter House exemplifies elder care.
Lynn N
Jan 2026
In the beginning, the staff seemed very caring to help my family member, then a turn of negative events quickly happened. Unfortunately, my family member was in and out of the hospital 5 times consistently in a matter of a 2 months stay at this facility. They were not up to protocol when it came to simple medical standards at repositioning patients along with tube feeds/fluids. My family member would go back to the facility just for them to decline in 3-5 days, then sent back to the hospital for the same reasons because again, they weren’t up to protocol with the simple medical standards. Lastly, the most disturbing result from my family’s member stay was that they ended up with a dislocated shoulder because of the roughness during bowel movement changes. I hope the management reviews simple medical stands and procedures to better the stay of elderly who do not deserve neglect and poor treatment.
Jennifer McCarthy
Aug 2025
I have had a family member at Dexter House recently. It may not be the newest building, but the staff was caring and the place was clean. the nurses and aides were responsive, the food wasn't bad, and therapy did a good job. Its good to know that it is there if we need it again
jaime
May 2025
My family member has been at Dexter House in Malden for a bit, and honestly, it’s been a solid experience. The place is clean, and the staff has been really kind and down-to-earth. They seem to genuinely care, which makes a big difference. It doesn’t feel cold or overly “medical,” which I was a little worried about at first. There’s stuff for residents to do, and the vibe overall is pretty calm and positive. They’ve also kept us in the loop and have been easy to talk to whenever we’ve had questions. Nothing fancy, just good, steady care—and that’s really all we wanted.
Nicole Argueta
Nov 2024
I wouldn’t even give it a star at all, the way the nurses ignore me when asking for my uncles tv to be fixed and not have to have 3 remotes to operate a tv which has been an ongoing issue since he’s got there…. mind you he’s lost all access to his right arm and has to use his non dominant hand to operate these remotes and or to remember which one does what….to his room not being cleaned or him not being cleaned is very infuriating. they sit around when he’s in pain and take their sweet time to give pain meds and even the executive director can’t even return a call…… place is disgusting when you walk in smells of urine…. And or iv antibiotics…. Nothing gets addressed they are there for a pay check and do not care about the patients to them he’s just a number to get paid off of
4 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 15, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 15, 2025
Have properly located and lighted "Exit" signs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 15, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 15, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 15, 2025
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 15, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 15, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 8, 2025
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 8, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 8, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 9, 2025
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 15, 2024
Meet requirements for the installation and maintenance of electrical systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2024
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2024
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2024
Have simulated fire drills held at unexpected times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2024
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024
Provide routine and 24-hour emergency dental care for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024
Keep all essential equipment working safely.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 11, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Dexter House Healthcare offers Skilled Nursing / Long Term Care.
Dexter House Healthcare is located at 120 Main Street in Malden, Massachusetts.
Reviews of Dexter House Healthcare are sharply divided: several families describe attentive, caring staff and a clean, calm environment, while others report serious care lapses, slow response times, and safety incidents that led to repeat hospitalizations. The overall Google rating of 2.6 from 39 reviews reflects this inconsistency in experience.
Dexter House Healthcare had 4 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Dexter House Healthcare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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