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Vitality Living Preston Hollow

11409 N Central Expy

4.3(83 ratings)

Vitality Living Preston Hollow — photo 11 / 21

Quick Facts

Year opened
1990
Memory care setting
Secured neighborhood for cognitive impairment residents
Rehab stays
Offers short-term rehab and respite stays
Ownership status
Recently changed ownership, mid-renovation
Therapy services
On-site physical and occupational therapy staff

What Families Think

Vitality Living Preston Hollow (formerly Crystal Creek) is a Dallas community offering assisted living, memory care, and skilled nursing/rehab, currently under new ownership and mid-renovation. Many reviewers, especially prospective families touring the community, praise the renovated apartments and specific staff members by name, while several other reviews—particularly from families of rehab or long-term residents—describe serious understaffing, communication failures, and lapses in basic care.

The Good

  • Newly renovated apartments and common areas
  • Staff members like Liza and Josh praised by name
  • Secured memory care neighborhood for cognitive impairment
  • Rehab patients report strong physical/occupational therapy
  • Full continuum from independent living to skilled nursing

The Bad

  • Multiple reports of chronic understaffing and slow response times
  • Serious care and hygiene lapses described by some families
  • Frequent leadership turnover, including three directors in three years
  • Several reports of poor communication with families

AI-generated from reviews and community data.

About Vitality Living Preston Hollow

Vitality Living Preston Hollow is a senior living community in the affluent North Dallas neighborhood of Preston Hollow, now operating under new management as a reimagined community. It offers Assisted Living and Memory Care, along with a distinctive Vivid Life programming approach designed to enrich residents' minds, bodies, and spirits and support an active, purposeful lifestyle.

Assisted Living residents receive personal service plans and assistance, ambulation and escort services, personal laundry services, and housekeeping, with room service available for an added charge. Apartment options include spacious studios, one-bedroom, and two-bedroom layouts. The community's Memory Care neighborhoods are designed to provide care and comfort in a secure environment for residents with mild to severe cognitive impairment, with programs, care, and services tailored individually since memory loss affects each person differently. Memory Care residents also receive amenities and services similar to those in Assisted Living, and support extends to families as well.

Daily life includes a full activities program with dancing, music therapy, scenic drives, exercise, and hobby pursuits such as arts and crafts or reading. The community also organizes day excursions to local attractions including the Dallas Arboretum and Botanical Garden, the Dallas Museum of Art, the George W. Bush Presidential Center, and the Dallas Holocaust Museum Center For Education And Tolerance.

Common spaces include a fireside living room, a library, a porch, a game room, and landscaped grounds, giving residents places to gather with friends and family. The community's location in Preston Hollow places it near NorthPark Center Mall, Texas Health Presbyterian Hospital, and a range of shopping and dining options, as well as cultural destinations like The Museum of Biblical Art, Anderson Bonner Park, and White Rock Creek Park.

Team members and skilled nurses are described as committed to ensuring the comfort, care, and safety of every resident, with support available 24 hours a day, seven days a week.

Types of Care

Assisted LivingAt-Home CareHome Health and HospiceIndependent LivingMemory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews

4.3overall · 83 ratings combined

4.3★ on Google (83)

Velma Byrd

Oct 2025

via Google

As of oct 10 2025 my experience has been very dissatisfying as i see unprofessionals that dont care for the residents they lie to them just to keep them smiling also the care supervisor is runnin aides away and is messy as hell im glad my clientis no loger at this facility

Eileen Flanagan

Aug 2025

via Google

Love the new fresh look! We can’t wait to see it in person. The Landon at Lake Highlands also just had a Refresh as well. Come see us soon!

Sheila Gilliam

Jan 2025

via Google

Wonderful caring staff and great new look!

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Frequently Asked Questions

What types of care does Vitality Living Preston Hollow offer?

Vitality Living Preston Hollow offers Assisted Living, At-Home Care, Independent Living, Memory Care and Skilled Nursing / Long Term Care.

Where is Vitality Living Preston Hollow located?

Vitality Living Preston Hollow is located at 11409 N Central Expy in Dallas, Texas.

What do families say about Vitality Living Preston Hollow?

Vitality Living Preston Hollow (formerly Crystal Creek) is a Dallas community offering assisted living, memory care, and skilled nursing/rehab, currently under new ownership and mid-renovation. Many reviewers, especially prospective families touring the community, praise the renovated apartments and specific staff members by name, while several other reviews—particularly from families of rehab or long-term residents—describe serious understaffing, communication failures, and lapses in basic care.

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