MyLivingChoice
Vitality Living Preston Hollow, photo 11 / 22

Quick Facts

Starting price
$4,700/mo

16% above the Dallas median

Year opened
1990
Licensed capacity
82 residents

Texas HHSC

Licensed operator
Bmsl Preston Opco, LLC
Memory care setting
Secured neighborhood for cognitive impairment residents
Rehab stays
Offers short-term rehab and respite stays
Ownership status
Recently changed ownership, mid-renovation
Therapy services
On-site physical and occupational therapy staff

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Vitality Living Preston Hollow (formerly Crystal Creek) is a Dallas community offering assisted living, memory care, and skilled nursing/rehab, currently under new ownership and mid-renovation. Many reviewers, especially prospective families touring the community, praise the renovated apartments and specific staff members by name, while several other reviews—particularly from families of rehab or long-term residents—describe serious understaffing, communication failures, and lapses in basic care.

What reviewers praise

  • Newly renovated apartments and common areas
  • Staff members like Liza and Josh praised by name
  • Secured memory care neighborhood for cognitive impairment
  • Rehab patients report strong physical/occupational therapy
  • Full continuum from independent living to skilled nursing

What reviewers flag

  • Multiple reports of chronic understaffing and slow response times
  • Serious care and hygiene lapses described by some families
  • Frequent leadership turnover, including three directors in three years
  • Several reports of poor communication with families

AI-generated from reviews and community data.

Vitality Living Preston Hollow is a senior living community in Dallas, Texas offering Assisted Living, Memory Care and Respite / Short-Term Care. Amenities include Professional Chef, Outdoor Patio and Fitness Center. Published pricing starts around $4,700 per month. Families rate it 4.3 out of 5 across 83 reviews.

About Vitality Living Preston Hollow

Vitality Living Preston Hollow is a senior living community in the affluent North Dallas neighborhood of Preston Hollow, now operating under new management as a reimagined community. It offers Assisted Living and Memory Care, along with a distinctive Vivid Life programming approach designed to enrich residents' minds, bodies, and spirits and support an active, purposeful lifestyle.

Assisted Living residents receive personal service plans and assistance, ambulation and escort services, personal laundry services, and housekeeping, with room service available for an added charge. Apartment options include spacious studios, one-bedroom, and two-bedroom layouts. The community's Memory Care neighborhoods are designed to provide care and comfort in a secure environment for residents with mild to severe cognitive impairment, with programs, care, and services tailored individually since memory loss affects each person differently. Memory Care residents also receive amenities and services similar to those in Assisted Living, and support extends to families as well.

Daily life includes a full activities program with dancing, music therapy, scenic drives, exercise, and hobby pursuits such as arts and crafts or reading. The community also organizes day excursions to local attractions including the Dallas Arboretum and Botanical Garden, the Dallas Museum of Art, the George W. Bush Presidential Center, and the Dallas Holocaust Museum Center For Education And Tolerance.

Common spaces include a fireside living room, a library, a porch, a game room, and landscaped grounds, giving residents places to gather with friends and family. The community's location in Preston Hollow places it near NorthPark Center Mall, Texas Health Presbyterian Hospital, and a range of shopping and dining options, as well as cultural destinations like The Museum of Biblical Art, Anderson Bonner Park, and White Rock Creek Park.

Team members and skilled nurses are described as committed to ensuring the comfort, care, and safety of every resident, with support available 24 hours a day, seven days a week.

Types of Care at Vitality Living Preston Hollow

Assisted LivingMemory CareRespite / Short-Term Care

Amenities

Room Amenities

  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free for families.

Help Me Choose

Reviews of Vitality Living Preston Hollow

4.3overall · 83 ratings combined

4.3★ on Google (83)

Velma Byrd

Oct 2025

via Google ↗ · Report

As of oct 10 2025 my experience has been very dissatisfying as i see unprofessionals that dont care for the residents they lie to them just to keep them smiling also the care supervisor is runnin aides away and is messy as hell im glad my clientis no loger at this facility

Eileen Flanagan

Aug 2025

via Google ↗ · Report

Love the new fresh look! We can’t wait to see it in person. The Landon at Lake Highlands also just had a Refresh as well. Come see us soon!

Request information

Ask about availability, pricing, or a tour.

Have you already been in touch with Vitality Living Preston Hollow?

By submitting, you're okay with us and Vitality Living Preston Hollow reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Frequently Asked Questions

What types of care does Vitality Living Preston Hollow offer?

Vitality Living Preston Hollow offers Assisted Living, Memory Care and Respite / Short-Term Care.

How much does Vitality Living Preston Hollow cost?

Published pricing at Vitality Living Preston Hollow starts around $4,700 per month. Final costs depend on care needs and apartment selection; contact the community for a detailed quote.

Does Vitality Living Preston Hollow offer respite or short-term stays?

Yes. Vitality Living Preston Hollow lists respite and short-term care among its options. A respite stay gives a family caregiver a planned break while your loved one receives full care, and it also works as a low-commitment trial before a permanent move.

Where is Vitality Living Preston Hollow located?

Vitality Living Preston Hollow is located at 11409 N Central EXPY in Dallas, Texas.

What do families say about Vitality Living Preston Hollow?

Vitality Living Preston Hollow carries a 4.3 out of 5 rating from 83 Google reviews. Vitality Living Preston Hollow (formerly Crystal Creek) is a Dallas community offering assisted living, memory care, and skilled nursing/rehab, currently under new ownership and mid-renovation. Many reviewers, especially prospective families touring the community, praise the renovated apartments and specific staff members by name, while several other reviews—particularly from families of rehab or long-term residents—describe serious understaffing, communication failures, and lapses in basic care. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Vitality Living Preston Hollow?

Submit the Request Information form on this page, or contact Vitality Living Preston Hollow directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Vitality Living Preston Hollow? Claim this listing to update photos, pricing, and details. It's free.

Compare with similar communities nearby

Assisted living communities within 25 miles that work with MyLivingChoice, nearest first. If you move into one we introduce you to, it pays us a referral fee, never you; we never order them by what they pay.

Not sure which is right? A real person will shortlist up to three for you, free.

Get a free shortlist

Nearby Communities

Other senior living options within 25 miles of Dallas.

Prefer to stay home?

Home care agencies serving Dallas bring help to the house: daily living, companionship, and respite for family caregivers.

Reading on this