River Run Healthcare Crystal Care Center of Franklin Furnace

River Run Healthcare Crystal Care Center of Franklin Furnace is a skilled nursing and long-term care facility in Franklin Furnace, Ohio, licensed for 30 residents.

Family reviews paint a divided picture. Several families praise the staff as caring and genuinely kind, noting the facility's small, homelike environment allows closer attention and personal care. The cleanliness, full food trays, and friendly atmosphere are highlighted positively by satisfied families. One family wrote, "the staff here are angels." However, other families report significant concerns: limited phone access for residents (requiring staff assistance to use employee phones), lost clothing in laundry, outdated equipment, and complaints about food quality and overall cleanliness. Communication and independence issues appear as a consistent friction point.

The community holds a 3.8 out of 5 Google rating based on 13 reviews. The feedback suggests a facility that may excel in certain aspects of personal care and staffing attitude, but where operational systems around resident communication and facility maintenance may need strengthening.