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River Run Healthcare Crystal Care Center of Franklin Furnace

4734 Gallia Pike

3.8(13 ratings)

River Run Healthcare Crystal Care Center of Franklin Furnace, photo 11 / 2

Quick Facts

Total units
30
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
30

What Families Think

Reviews of River Run Healthcare Crystal Care Center are mixed, with some families praising the small, homelike setting and attentive staff, while others report serious concerns about cleanliness, food quality, and outdated equipment. The community holds a 3.8 out of 5 rating from 13 Google reviews, reflecting this split experience.

The Good

  • Small, homelike setting allows closer attention
  • Staff described as caring and friendly
  • Some reviewers say food trays are full and tasty
  • Residents report feeling cared for and improved

The Bad

  • One report of unclean conditions and poor food quality
  • One report of outdated patient lifting equipment
  • One report of limited phone access for residents
  • One report of clothing lost in laundry

AI-generated from reviews and community data.

River Run Healthcare Crystal Care Center of Franklin Furnace is a senior living community in Franklin Furnace, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 3.8 out of 5 across 13 reviews.

About River Run Healthcare Crystal Care Center of Franklin Furnace

River Run Healthcare Crystal Care Center of Franklin Furnace is a skilled nursing and long-term care facility in Franklin Furnace, Ohio, licensed for 30 residents.

Family reviews paint a divided picture. Several families praise the staff as caring and genuinely kind, noting the facility's small, homelike environment allows closer attention and personal care. The cleanliness, full food trays, and friendly atmosphere are highlighted positively by satisfied families. One family wrote, "the staff here are angels." However, other families report significant concerns: limited phone access for residents (requiring staff assistance to use employee phones), lost clothing in laundry, outdated equipment, and complaints about food quality and overall cleanliness. Communication and independence issues appear as a consistent friction point.

The community holds a 3.8 out of 5 Google rating based on 13 reviews. The feedback suggests a facility that may excel in certain aspects of personal care and staffing attitude, but where operational systems around resident communication and facility maintenance may need strengthening.

Types of Care at River Run Healthcare Crystal Care Center of Franklin Furnace

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Help Me Choose

Reviews of River Run Healthcare Crystal Care Center of Franklin Furnace

3.8overall · 13 ratings combined

3.8★ on Google (13)

Rоии

Jul 2024

via Google ↗

It is not clean, the food in an absolute joke and they use patient lifting equipment from the 1990s. Wonder where all the money goes?

Debb Epperson

May 2023

via Google ↗

I can't say enough good things about this place or the staff. It is very clean. The food trays are FULL. The food is good. The staff is super friendly and genuinely NICE. Ifeecomfortable with

Nevaeh Porter

Jun 2022

via Google ↗

Small and homelike facility so easier for residents to get closer attention and care. Staff is caring and always goes the extra mile. Very clean and comfortable.

Tim Matthews

Feb 2021

via Google ↗

The staff here are angels the ladies are amazing and the care is great the time I have been here has me feeling like a new person I highly recommend this place they will get you feeling great

Shawn Private

Dec 2020

via Google ↗

Patience have no access to a phone in the room,clothes are lost in laundry..If they don't have a cell phone or know how to work one,they will not help them set one up even if they have everything..When you call,they must send a "nurse" to have the patent use an employee cell phone..There is much more efficient options available .Contact,and being able to talk to live ones is 51% of mental recovery..

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Government Inspection History

4 inspection visits in the last three years, 24 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 30, 2026Fire Safety StandardHealth Standard9 citations
  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2026

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2026

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2026

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2026

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2026

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2026

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2026

Jan 5, 2026Health Complaint1 citation
  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2026

Mar 7, 2024Fire Safety StandardHealth Standard7 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2024

  • Properly install and monitor supervisory attachments on automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2024

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2024

Apr 26, 2022Fire Safety StandardHealth Standard7 citations
  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 27, 2022

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 27, 2022

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 27, 2022

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2022

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does River Run Healthcare Crystal Care Center of Franklin Furnace offer?

River Run Healthcare Crystal Care Center of Franklin Furnace offers Skilled Nursing / Long Term Care.

Where is River Run Healthcare Crystal Care Center of Franklin Furnace located?

River Run Healthcare Crystal Care Center of Franklin Furnace is located at 4734 Gallia Pike in Franklin Furnace, Ohio.

What do families say about River Run Healthcare Crystal Care Center of Franklin Furnace?

Reviews of River Run Healthcare Crystal Care Center are mixed, with some families praising the small, homelike setting and attentive staff, while others report serious concerns about cleanliness, food quality, and outdated equipment. The community holds a 3.8 out of 5 rating from 13 Google reviews, reflecting this split experience.

How did River Run Healthcare Crystal Care Center of Franklin Furnace do on recent health and safety inspections?

River Run Healthcare Crystal Care Center of Franklin Furnace had 4 government inspection visits in the last three years, with 24 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit River Run Healthcare Crystal Care Center of Franklin Furnace?

Submit the Request Information form on this page, or contact River Run Healthcare Crystal Care Center of Franklin Furnace directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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