Rоии
Jul 2024
It is not clean, the food in an absolute joke and they use patient lifting equipment from the 1990s. Wonder where all the money goes?
1 / 2CMS Care Compare
Reviews of River Run Healthcare Crystal Care Center are mixed, with some families praising the small, homelike setting and attentive staff, while others report serious concerns about cleanliness, food quality, and outdated equipment. The community holds a 3.8 out of 5 rating from 13 Google reviews, reflecting this split experience.
AI-generated from reviews and community data.
River Run Healthcare Crystal Care Center of Franklin Furnace is a senior living community in Franklin Furnace, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 3.8 out of 5 across 13 reviews.
River Run Healthcare Crystal Care Center of Franklin Furnace is a skilled nursing and long-term care facility in Franklin Furnace, Ohio, licensed for 30 residents.
Family reviews paint a divided picture. Several families praise the staff as caring and genuinely kind, noting the facility's small, homelike environment allows closer attention and personal care. The cleanliness, full food trays, and friendly atmosphere are highlighted positively by satisfied families. One family wrote, "the staff here are angels." However, other families report significant concerns: limited phone access for residents (requiring staff assistance to use employee phones), lost clothing in laundry, outdated equipment, and complaints about food quality and overall cleanliness. Communication and independence issues appear as a consistent friction point.
The community holds a 3.8 out of 5 Google rating based on 13 reviews. The feedback suggests a facility that may excel in certain aspects of personal care and staffing attitude, but where operational systems around resident communication and facility maintenance may need strengthening.
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Help Me Choose3.8overall · 13 ratings combined
3.8★ on Google (13)
Rоии
Jul 2024
It is not clean, the food in an absolute joke and they use patient lifting equipment from the 1990s. Wonder where all the money goes?
Debb Epperson
May 2023
I can't say enough good things about this place or the staff. It is very clean. The food trays are FULL. The food is good. The staff is super friendly and genuinely NICE. Ifeecomfortable with
Nevaeh Porter
Jun 2022
Small and homelike facility so easier for residents to get closer attention and care. Staff is caring and always goes the extra mile. Very clean and comfortable.
Tim Matthews
Feb 2021
The staff here are angels the ladies are amazing and the care is great the time I have been here has me feeling like a new person I highly recommend this place they will get you feeling great
Shawn Private
Dec 2020
Patience have no access to a phone in the room,clothes are lost in laundry..If they don't have a cell phone or know how to work one,they will not help them set one up even if they have everything..When you call,they must send a "nurse" to have the patent use an employee cell phone..There is much more efficient options available .Contact,and being able to talk to live ones is 51% of mental recovery..
4 inspection visits in the last three years, 24 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2026
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2026
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2026
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2026
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 18, 2026
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2026
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2026
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2026
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2024
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2024
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 27, 2022
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 27, 2022
Install emergency lighting that can last at least 1 1/2 hours.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 27, 2022
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2022
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2022
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
River Run Healthcare Crystal Care Center of Franklin Furnace offers Skilled Nursing / Long Term Care.
River Run Healthcare Crystal Care Center of Franklin Furnace is located at 4734 Gallia Pike in Franklin Furnace, Ohio.
Reviews of River Run Healthcare Crystal Care Center are mixed, with some families praising the small, homelike setting and attentive staff, while others report serious concerns about cleanliness, food quality, and outdated equipment. The community holds a 3.8 out of 5 rating from 13 Google reviews, reflecting this split experience.
River Run Healthcare Crystal Care Center of Franklin Furnace had 4 government inspection visits in the last three years, with 24 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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