1 / 5CMS Care Compare
Crowley Nursing and Rehabilitation draws mixed reactions from families: many praise the staff's kindness, clean facility, and effective rehab therapy, while a smaller number report serious lapses in monitoring and communication during medical decline. Overall Google ratings sit at 3.8 out of 5 from 112 reviews, reflecting this split experience.
AI-generated from reviews and community data.
Crowley Nursing and Rehabilitation is a senior living community in Crowley, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 112 reviews.
Crowley Nursing and Rehabilitation is a skilled nursing and long-term care facility in Crowley, Texas, with a licensed capacity of 120 residents. The facility serves patients recovering from acute illness as well as those requiring ongoing residential care.
Family experiences at Crowley vary significantly. Several families report concerning issues with staff responsiveness and care quality, particularly on day shifts. Complaints include delayed response to patient needs, rough handling by some aides, inadequate communication about discharge planning and medical changes, and instances of neglect. One family wrote, "they all scattered out" when assistance was needed. However, other families describe positive interactions with specific staff members, notably mentioning nurses like Kaci and aides like Nicole for attentiveness and encouragement, and praise the intake and billing teams for professionalism. A small number of families report their loved ones received good care during their stays.
Communication gaps emerge as a consistent theme: families describe having to demand meetings to learn about their relative's progress, unresponsiveness from nursing leadership, and conflicting information about discharge dates. However, at least one family noted that escalating concerns to management (specifically to someone named Dylan) resulted in professional resolution and clarification.
Crowley Nursing and Rehabilitation holds a 3.8 out of 5 Google rating based on 112 reviews. The facility receives both strong endorsements and serious warnings, suggesting that experience may depend heavily on individual staff assignments and proactive family involvement.
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Help Me Choose3.8overall · 112 ratings combined
3.8★ on Google (112)
Jennifer
Jun 2026
Rude and disrespectful staff member with no regard for placement for my mother. It's sad that one person is making this place so distasteful. I hope this person never has to deal with what I have had to deal with in a facility for her parents. I'm devastated!
Kay Grismore
May 2026
😂
Judy McClure
Mar 2026
I was a patient here for rehab after an orthopedic surgery. My experience was very positive. The staff was professional and compassionate. The therapy department worked hard to help me walk again. The facility was clean. The food was good with them even providing me a vegetarian diet. I highly recommend this facility.
Phil Trot
Mar 2026
Great place for therapy. Food is good too. I would recommend it to others.
Michelle Devitt
Feb 2026
My mother was in the hospital for pneumonia RSV and was discharged to the rehab for pulmonary rehab and such. When she got there, she could take herself to the bathroom. She could sit up in bed and eat she could basically do everything, but her breathing was really off. Five days later she was getting changed. They were changing her bedding, changing her diapers. They were keeping her on full flow oxygen yet never suggested taking her to the hospital again. She got worse and worse and finally the fifth day. I said I think she needs to go back to the hospital and they said no we could do that all here and the nurse practitioner had plans to do IV antibiotics and x-rays and more labs and never did a thing. So we take her to the hospital by ambulance that night and she is septic and has CDF and still pneumonia and kidney failure and nobody was taking care of her at that rehab. My husband and I would sit there for two hours one day waiting for her to get changed and I wouldn’t have normally let that happen but I was truly curious how long it would take them. And she wasn’t complaining. The nurses are ridiculously lazy. They sit at the nurses station day and night and when you ask a question you get laughed at almost like what do you think she is she’s sick or I don’t know what they think, but it comes across that way. And when you walk in the door, this nurses station is right there in the middle of the room and they’re all talking and laughing and you say hi how was your day and you walked by and you’re like how’s my mom doing today? Who’s your mom same nurse every day who’s your mom again and nobody has anything to say about her except she’s OK. Now Pauline, the nurse during the day is very informative when you talk to her, but she’s one of like three a day so sure she’s taking care of mom in the mornings but not the rest of the day and while I’m visiting, she looks good and then at night she’s calling me crying, not knowing what day it is etc. Needless to say we got her to the hospital and she passed away and I really feel like she was totally neglected there I would never recommend this place. I tried to think of the good things but other than the clean atmosphere I didn’t see anything I liked. Maybe the Nursing home section of the place is better but I don’t know how anybody gave this place five stars.
7 inspection visits in the last three years, 22 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2025
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 9, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 9, 2024
Prepare residents for a safe transfer or discharge from the nursing home.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 9, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2024
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2024
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 25, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 20, 2023
Provide properly protected cooking facilities.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 17, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 31, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Crowley Nursing and Rehabilitation offers Skilled Nursing / Long Term Care.
Crowley Nursing and Rehabilitation is located at 920 E Fm 1187 in Crowley, Texas.
Crowley Nursing and Rehabilitation draws mixed reactions from families: many praise the staff's kindness, clean facility, and effective rehab therapy, while a smaller number report serious lapses in monitoring and communication during medical decline. Overall Google ratings sit at 3.8 out of 5 from 112 reviews, reflecting this split experience.
Crowley Nursing and Rehabilitation had 7 government inspection visits in the last three years, with 22 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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