glenda justice
Apr 2026
I had to give them 1 star. Wouldn’t put my dog in that place. So many healthcare and people have horror stories. Needs to be shutdown or totally replaced
1 / 5Quick Facts
- Total units
- 64
- Medicare rating
- 4 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 64
- Inspections
- View history (20 citations)
- Reported staffing ratio
- One RN reported for 29 residents
CMS Care Compare
What Families Think
Reviews for Croatan Ridge are sharply divided: one family describes exceptional, attentive care after a hospital stay, while several others report serious concerns about cleanliness, staffing, and communication. Recurring themes in the negative reviews include unanswered phone calls, missed care needs, and lapses in basic hygiene and safety monitoring.
The Good
- One family praised nursing and kitchen staff as caring
- Staff described as helpful and attentive when directly asked
- Positive experience noted as best among county facilities
The Bad
- Multiple reports of urine odor and unclean rooms
- One report of falls not communicated to family promptly
- Reports of understaffing, including a low nurse-to-resident ratio
- Difficulty reaching staff by phone over multiple weeks
AI-generated from reviews and community data.
Croatan Ridge Rehabilitation & Nursing Center is a senior living community in Newport, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.1 out of 5 across 32 reviews.
About Croatan Ridge Rehabilitation & Nursing Center
Croatan Ridge Rehabilitation & Nursing Center is a skilled nursing / long term care community in Newport, North Carolina. The community is licensed for up to 64 residents.
Families rate Croatan Ridge Rehabilitation & Nursing Center 3.1 out of 5 based on 32 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Croatan Ridge Rehabilitation & Nursing Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Croatan Ridge Rehabilitation & Nursing Center
3.1overall · 32 ratings combined
3.1★ on Google (32)
Juice
Feb 2026
If I could give this place a zero I would. My Aunt was sent here from the hospital about 2 years ago with some health issues and a dementia diagnosis. Upon touring this facility I decided to find her another place because this place smelled of urine, it was dirty, old, and I just was not comfortable with her being there. I was talked into her staying due to her being familiar with some of the residents and that she may have problems adjusting to another facility due to her dementia and it would not be a good idea to move her. The staff said they were short staff that day and that is why the building was a little "unkept" as they called it. Reluctantly I agreed because I didn't live in the state and she did know people that were residents so I figured I'd give it a try. Well everytime I would come to visit I would always have things to complain about like them taking all of her brand new clothes on multiple occasions ( and yes her name was inside them), her half of room she shared being dirty, her being soaked in urine and unclean and all they could say was she refused her baths but this is what she needs help with remembering her medicine, bathing and staying clean, doctors appointments, etc. She was lethargic and blood pressure was very high and had to have the ambulance called. When they picked her up it was noted she smelled of urine and was soak and wet. Her hospital stay was 5 days and was released. Upon returning the next few days she was found lethargic and slow to respond so an ambulance was called. It was noted that once again she was soaked from urine and in the same clothes as she was when they picked her up a week ago, this time DSS was notified. She had contracted pneumonia and along with her other health issues she unfortunately passed away. I say all this to say Croatan Ridge contributed majorly to her death! I don't know what happens on a day to day but it sure the heck is not elderly care. This place needs to be shut down and all the staff members need to be replaced because they know what is going on and I know I could not have been the only one with complaints about their loved ones. NOTE: there are some aids that will listen and help but not often. The food is most always served cold, clothes are being stolen by staff, the janitor lady is lazy says she cleaned the rooms but they are still filthy. Proper care is not given here Please do not take your family members here unless you don't care about them. Learn from my fatal mistake in trusting that they would do the right things once they got the staffing which is a total crock. STAY AWAY FROM CROATAN RIDGE Nursing Home!!!🤬🤬
moore nicole
Feb 2026
I normally never leave reviews for jobs but this place is so unbelievably unprofessional it amazes me! They seem very low staffed and unorganized. If you call the phone will ring and ring until it disconnects by itself. It doesn’t matter who you try to get transferred to speak with no one answers the phone. I’ve been calling for over two weeks now to speak to someone and nothing. Hopefully they can improve one day but it’s terrible.
Marsha Horner
Nov 2025
My husband was hospitalized for five weeks due to complications from a stroke, and ended up at this facility after discharge from ECU, while we waited for a bed to be available elsewhere. The beds were so small for my very tall husband. The director did send for a bed to fit him, but was still not very comfortable. The food was terrible, and they couldn’t seem to get his diet right, I had to go out twice to get him some food as the kitchen closes down and nothing available. The residents there just seemed to be alone in their rooms, not nearly enough staff ,one RN to 29 residents. My husband ended up falling out of bed 2 nights in a row, neither time was I notified when it happened, when I had given them land line and cell phone. I had to find out by looking at my voicemail the next morning. I checked him out of there as he was admitted to hospital, this set his rehab back tremendously. The staff was very nice and helpful when asked, . Call lights were not always accessible . No one explained anything when he was admitted, and the Dr that takes care of the facility, barely listened ,or asked any questions. Use an alternate facility if you possibly can, as this one is far below the norm. Thank you to the nurses and aides there that listened , and were of help to me.
Lisa Munden
May 2025
My mother was in after a 4 week hospital stay. The care she received at Croatan Ridge was better than I could ever ask for. The nursing staff, kitchen staff, everyone we were in contact with were more than helpful. They all treated my mother like family. They worked with happy attitudes and always looking out for her best interest. My mother has been in all facilities in Carteret County and this was by far the BEST experience from any of them. It was so nice to know she was so well taken care of. Thank you!!
Government Inspection History
4 inspection visits in the last three years, 20 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 21, 2026Health StandardNo citations
Feb 7, 2025Fire Safety StandardHealth ComplaintHealth Standard9 citations
Install a fire alarm system that can be heard throughout the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2025
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 23, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2025
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2025
Feb 2, 2024Fire Safety StandardHealth ComplaintHealth Standard8 citations
Install a fire alarm system that can be heard throughout the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 2, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 21, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2024
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2024
Aug 10, 2022Fire Safety Standard3 citations
Meet other general requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2022
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2022
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Croatan Ridge Rehabilitation & Nursing Center offer?
Croatan Ridge Rehabilitation & Nursing Center offers Skilled Nursing / Long Term Care.
Where is Croatan Ridge Rehabilitation & Nursing Center located?
Croatan Ridge Rehabilitation & Nursing Center is located at 210 Foxhall Road in Newport, North Carolina.
What do families say about Croatan Ridge Rehabilitation & Nursing Center?
Reviews for Croatan Ridge are sharply divided: one family describes exceptional, attentive care after a hospital stay, while several others report serious concerns about cleanliness, staffing, and communication. Recurring themes in the negative reviews include unanswered phone calls, missed care needs, and lapses in basic hygiene and safety monitoring.
How did Croatan Ridge Rehabilitation & Nursing Center do on recent health and safety inspections?
Croatan Ridge Rehabilitation & Nursing Center had 4 government inspection visits in the last three years, with 20 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Croatan Ridge Rehabilitation & Nursing Center?
Submit the Request Information form on this page to connect with Croatan Ridge Rehabilitation & Nursing Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Croatan Ridge Rehabilitation & Nursing Center? Claim this listing to update photos, pricing, and details. It's free.
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