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Cherry Point Bay Nursing And Rehabilitation Center

110 Mccotter Boulevard

3.3(48 ratings)

Cherry Point Bay Nursing And Rehabilitation Center, photo 11 / 4

Quick Facts

Total units
70
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
70
Licensed capacity
Licensed for up to 70 residents

What Families Think

Reviews for Cherry Point Bay are sharply mixed, with some families praising the rehab therapy team and activities staff while others describe serious lapses in basic care, communication, and billing practices. The 3.3 rating out of 48 Google reviews reflects this split between positive rehab experiences and troubling reports of neglect.

The Good

  • Rehab staff praised for helping stroke patient recover
  • Activities staff organize fun events like Easter egg hunts
  • Some nurses described as caring and dedicated
  • Grandmother reportedly received attentive, comfortable care

The Bad

  • One detailed report of a fall left unaddressed for 45 minutes
  • One account describes rare repositioning, leaving resident in bed for months
  • Reviewers cite chronic short staffing affecting patient care
  • One report alleges disputed billing and pressure over financial services
  • One report of unauthorized credit report pull and disputed guardianship actions

AI-generated from reviews and community data.

Cherry Point Bay Nursing And Rehabilitation Center is a senior living community in Havelock, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.3 out of 5 across 48 reviews.

About Cherry Point Bay Nursing And Rehabilitation Center

Cherry Point Bay is a 70-bed skilled nursing and long-term care facility in Havelock, North Carolina, providing rehabilitation and ongoing care services.

Family experiences at the facility are notably mixed. Some families praise staff dedication and specific caregivers, with one noting that activities staff have brought "fun and energy" to the community, and another committing to returning for rehabilitation after a positive prior stay. However, other families reported serious safety and care concerns, including delayed response to a resident in distress and staffing shortages that strain the team's ability to meet residents' needs. A small number of families also raised concerns about administrative practices and documentation.

With a 3.3 out of 5 Google rating based on 48 reviews, Cherry Point Bay reflects a facility where quality of care appears inconsistent and may depend significantly on which staff members are assigned to a resident.

Types of Care at Cherry Point Bay Nursing And Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Cherry Point Bay Nursing And Rehabilitation Center

3.3overall · 48 ratings combined

3.3★ on Google (48)

Tracey Perry

May 2026

via Google

My experience with Cherry Point is far from good. There are some nice Nurses but the ones that work in that Finance Office is a different story. The main one is Joyce Stinson. Cherry Point Bay has continue to and put false information in my Aunts file to gain control over her assets. They went to court and to DHHS and stated that my Aunt had “dementia” (which is a lie). It was to gain control over her SS and a pension ( that she does not have). I was the POA over her finance so they were trying to say they were not getting paid. I have all receipts of payments that I was told to pay. My Aunt has taken a test for dementia and passed it and court, DHHS and Cherry Point Bay still refuse to make the correction. On December 10, 2025, at that time I was the POA over my aunt’s finance a paper was signed by me to give over my aunts SS. I have copies and a recording with Joyce Stinson. Why or why not she did not do her job in getting this done! On December 12, 2025, I was called to come to court in Jones County. A lot of lies and underhanded was done and said. Not one time, did anyone DHHS, the so called attorney(s) to talk to my aunt. I tried to ask them about what this was all about and no would tell me. On the end of court day, I was told that DHHS was taken over her finances. That might I was not to do anything when it came to her SS. My only part of my Aunts after December 12 was to be a family member. Now they have been threaten to kick her out because they do not have control over her SS. DHHS of Jones County and Cherry Point Bay has been saying untruth about my character. Please ask for copies of your love one’s records because they will put untruth about their care. It is all about money.

Anthony Abbate

Apr 2026

via Google

Nice place full of nice folks. When did the Easter egg hunt with the staff in residence. Lots of fun!

Barbara smith

Oct 2025

via Google

My husband was there about a year ago and the rehab was great Lori and her staff got him up and moving 6 weeks ago he had a stroke and we asked for him to go back to Cherry Point Bay for rehab and hope he will be able to go home soon. There are a lot of carrying people there who do their best to take care of the patients but they are sometime so short staffed it is hard. Thank you for taking care of him Barbara Smith

rachel Peterson

Aug 2025

via Google

My mother was placed there. While there was some good staff, most of our experience was not good. Some of our experiences were horrific. My very first visit i found mom on the floor with her arm trapped under her, on the fall mattress. It took over 45 minutes to get help to get her up. During my wait, someone uncaringly dropped food out of reach for mom. Ironically, when I met with the staff the next day, a blonde lady at physical therapy lied to me and then doubled down on her lies. She told me that she had fed my mom the night she was on the floor. She was unaware mom had fallen. It took me about a month to realize she had fallen and that was why she was on the mattress that way. There were several more falls when she was there, but only three were reported. I'm so glad my mom was so out of it, she likely didn't understand what was going on. Unfortunately her roommate, a retired nurse, was glaringly aware. I felt so bad for her that we visited with her almost every day when we visited. The staff was negligent at best until mom got transferred to hospice. At that point they started calling every day asking ridiculous questions, like "would my (unable to speak or communicate) mother like to meet with the psychiatrist weekly ? Would we like her (a lady dying) vaccinated? And best of all we're calling to see if these phone numbers work?" Of course, every time they called, we thought mom was dying. Management pulled her credit report without consent. They got very angry and obstructive early on when we refused to use thier medicaid done right company. I don't know what type of monetary kick back management gets from this company, but I'm fairly sure that's what's happening. Mom was on self pay and it was 11k. The faucet screamed and leaked, the food looked inedible and often she didn't have any water. They also tried to change medicines recommended by the hospice doctor. It got so bad we decided she'd be much better at home and we both quit our businesses to bring her home. She died two weeks shy of us bringing her home. During her short life at this facility, she was rarely moved out if her bed. I think in the threeishmonths she was maybe in a chair five times. We all know end of life care is a thing that happens, but after this experience, I hope to God, I never have to end up in a place like this. It literally felt like a third world country.

Susan Abbott

Aug 2024

via Google

This facility is superior! All the staff go above and beyond to make residents comfortable and happy! I really appreciate the great care you all provide to my grandmother. She speaks highly of everyone that works there. She goes on and on about the new Activities Director Madison, and what fun and energy she has brought to the facility! We really appreciate your dedication and detail to your job! Cherry Point Bay is by far the best facility that we have had our beloved family member in, and I would highly recommend this home away from home!

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Government Inspection History

5 inspection visits in the last three years, 22 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jul 2, 2025Health StandardNo citations
Jul 11, 2024Fire Safety StandardHealth Standard13 citations
  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 4, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 4, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 4, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 2, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2024

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024

Mar 5, 2024Health Complaint5 citations
  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 6, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 6, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 6, 2024

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 6, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 6, 2024

Apr 20, 2023Fire Safety StandardHealth Standard4 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedCorrected Apr 17, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 2, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2023

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity B of L: potential for minimal harm, patternCorrected May 2, 2023

Nov 19, 2021Fire Safety StandardNo citations

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Cherry Point Bay Nursing And Rehabilitation Center offer?

Cherry Point Bay Nursing And Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Cherry Point Bay Nursing And Rehabilitation Center located?

Cherry Point Bay Nursing And Rehabilitation Center is located at 110 Mccotter Boulevard in Havelock, North Carolina.

What do families say about Cherry Point Bay Nursing And Rehabilitation Center?

Reviews for Cherry Point Bay are sharply mixed, with some families praising the rehab therapy team and activities staff while others describe serious lapses in basic care, communication, and billing practices. The 3.3 rating out of 48 Google reviews reflects this split between positive rehab experiences and troubling reports of neglect.

How did Cherry Point Bay Nursing And Rehabilitation Center do on recent health and safety inspections?

Cherry Point Bay Nursing And Rehabilitation Center had 5 government inspection visits in the last three years, with 22 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Cherry Point Bay Nursing And Rehabilitation Center?

Submit the Request Information form on this page to connect with Cherry Point Bay Nursing And Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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