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Crestwood Ridge Skilled Nursing & Rehabilitation

141 Willettsville Pike

2.9(20 ratings)· Hillsboro average: 3.7

Crestwood Ridge Skilled Nursing & Rehabilitation, photo 11 / 4

Quick Facts

Total units
50
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
50

What Families Think

Reviews for Crestwood Ridge are sharply mixed, with several families praising the compassion and physical therapy support staff provide, while others describe serious lapses in basic care such as hygiene, hydration, and bathroom assistance. A Google rating of 2.9 from 20 reviews reflects this inconsistency.

The Good

  • Staff described as caring and compassionate by families
  • Physical therapy offered to help residents build independence
  • Staff seen as attentive during outings and snack times

The Bad

  • One detailed report of neglect: missed bathroom help, inadequate drinks, lost clothing
  • One report office staff and directors of nursing not consistently available
  • One report of unresolved medical issue (leg blockages) going unaddressed
  • One professional account describes rude, dismissive treatment of visiting EMS team

AI-generated from reviews and community data.

Crestwood Ridge Skilled Nursing & Rehabilitation is a senior living community in Hillsboro, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.9 out of 5 across 20 reviews.

About Crestwood Ridge Skilled Nursing & Rehabilitation

Crestwood Ridge Skilled Nursing & Rehabilitation is a skilled nursing / long term care community in Hillsboro, Ohio. The community is licensed for up to 50 residents.

Families rate Crestwood Ridge Skilled Nursing & Rehabilitation 2.9 out of 5 based on 20 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Crestwood Ridge Skilled Nursing & Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Crestwood Ridge Skilled Nursing & Rehabilitation

2.9overall · 20 ratings combined

2.9★ on Google (20)

Steven Zeller

Jul 2026

via Google

Excellent nursing home. Ive been here a few weeks now and this the best nursing home Ive been in and l have been in about 10 different places since my stroke over 3 years ago. Place is nice and clean. Food is decent and some things they make very well. Staff is always very friendly and helpful. Therapy is top notch here!<br>Edit: Had to. Change rating to 1 star after the past 2 days here. Saturday, July 4th I was experiencing sharp stabbing pain in my lower left side to which I told the aide and the nurse and requested a ambulance be called. They left me lay there for hours and the pain got so bad I finally called for an ambulance myself. I then get scolded like a child for calling 911 and they even threatened to take my phone away if I called 911 again. I keep my phone on me in case of incidents like this. The ambulance came and took me to the e.r. and tests determined I had a rather large kidney stone and a bad infection that needed to be treated with iv antibiotics. Crestwood Ridge probably would have left me continue to lay there in extreme pain overnight. If the infection would have gone septic they mostly likely wouldn't have cared by the way they were acting. Its sad when nursing homes neglect and abuse elderly and/or disabled residents they have entrusted in their care. This is despicable and innescsable. Unfortunately it takes people dying in these places for anything to be done to them.

Jerry Day

Oct 2025

via Google

My dad was in this nursing home. It was a miserable 2 months. From his clothes disappearing, not getting enough to drink, not having help to get to the bathroom, and the dr. waiting to long to find out he had blockages in his legs. The office personnel isn't available on a daily basis. The director's of nursing will make a plan to supposedly make things better but that plan isn't followed through. If your family member needs a lot of help I suggest going else where. If they can speak up for their self and feed their self it may work. They are on the ball when it's time to take them out for their smoke breaks or if it's evening snack time. But if my dad needed the bathroom they would walk all around him. I was there every day. I saw for myself. The experience here just added to the grief of losing my dad.

Joan Burdine

Dec 2024

via Google

We are pleased to have our loved one in Crestwood Ridge care, and thankful for all the staff members who have been so helpful and patient. It helps to know he is in their care as we can no longer be his caregiver, special people in this profession no doubt.

Mama Bear

Apr 2024

via Google

My brother is in this facility and I’ve been trying to get a hold of someone to help him. So far been trying for close to 3 months and no one will return my call. In fact called several times today and no one has gotten back with me. So wondering how the patients get treat when nobody is there… Little frustrated at this point…

Jesse Stoltzfus

Aug 2023

via Google

Crestwood hired Our Company (Skyline Roofing & Construction LLC.) to do some roofing repairs on there building. We invoice job on 9/29/2022, still have not received payment. On 5/10/23 Amy finally told me she needs Invoice & w-9. On 5/11/23 she confirmed that she did receive it and would get the process started. 7/24/23 still no payment. If we receive payment I will post. August of 2023 we are happy to say, Crestwood has paid in full. Thank You!

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Government Inspection History

8 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 16, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 1, 2025

Dec 12, 2024Fire Safety StandardHealth Standard13 citations
  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 1, 2025

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 1, 2025

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 1, 2025

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 1, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 1, 2025

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 1, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 1, 2025

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2025

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2025

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2025

Aug 10, 2024Health Complaint3 citations
  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 30, 2024

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 30, 2024

  • Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 30, 2024

Jul 18, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 29, 2024

Aug 15, 2023Health Complaint1 citation
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 28, 2023

Jul 6, 2023Health Complaint2 citations
  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jul 31, 2023

  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 31, 2023

May 5, 2022Fire Safety StandardHealth Standard13 citations
  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 10, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 10, 2022

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 10, 2022

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 10, 2022

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2022

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2022

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2022

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2022

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2022

May 9, 2019Fire Safety StandardHealth Standard7 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 9, 2019

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 9, 2019

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 9, 2019

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 9, 2019

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2019

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 9, 2019

  • Provide emergency officials' contact information.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 14, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Crestwood Ridge Skilled Nursing & Rehabilitation offer?

Crestwood Ridge Skilled Nursing & Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Crestwood Ridge Skilled Nursing & Rehabilitation located?

Crestwood Ridge Skilled Nursing & Rehabilitation is located at 141 Willettsville Pike in Hillsboro, Ohio.

What do families say about Crestwood Ridge Skilled Nursing & Rehabilitation?

Reviews for Crestwood Ridge are sharply mixed, with several families praising the compassion and physical therapy support staff provide, while others describe serious lapses in basic care such as hygiene, hydration, and bathroom assistance. A Google rating of 2.9 from 20 reviews reflects this inconsistency.

How did Crestwood Ridge Skilled Nursing & Rehabilitation do on recent health and safety inspections?

Crestwood Ridge Skilled Nursing & Rehabilitation had 8 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Crestwood Ridge Skilled Nursing & Rehabilitation?

Submit the Request Information form on this page to connect with Crestwood Ridge Skilled Nursing & Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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