1(2 ratings)· Southern Pines average: 4.6
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North Carolina DHSR
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
With only two reviews on file, both rated 1 star, families describe good hands-on care from individual staff members but serious frustration with the management company's communication and responsiveness. Concerns raised include a safety incident involving a broken elevator and unstaffed floor, and difficulty reaching anyone during a family crisis.
AI-generated from reviews and community data.
Coventry is a senior living community in Southern Pines, North Carolina offering Assisted Living.
Coventry is an assisted living community in Southern Pines, North Carolina.
Reviewers describe mixed experiences. Several noted that direct care staff provide attentive, compassionate attention to residents. However, families consistently reported significant challenges with communication and reaching administrative staff, with one reviewer calling the parent company "disrespectful and uncommunicative." Concerns centered on difficulty accessing the facility by phone during emergencies and a gap between what families were charged and the perceived quality and responsiveness of management.
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Help Me Choose1overall · 2 ratings combined
1★ on Google (2)
Megan James
May 2026
I would like a response as to why an assisted living facility, housing very delicate people, DOES NOT HAVE A VALID PHONE NUMBER LISTED WHEN I AM TRYING TO CONNECT WITH SOMEONE WHILE MY DAD IS HAVING A CRISIS. The cost of this place does not match 50% of the quality of care.
Catrine McGregor
Dec 2024
I want to be very specific in saying that my 100-year-old mother has spectacular care from a three or four people at Coventry. HOWEVER- the administration of Coventry’s mother company (Trinity HealthCare), goes above and beyond to be DISRESPECTFUL and UNCOMMUNICATIVE. It is virtually impossible to reach upper level administrators, and when you do, they are fabulous at giving lip service with no follow through. I have a plethora of complaints with the gravest being that my mother was left in her room on the second floor with no staff, a broken elevator, and locked access to stairs (though she would be incapable of using the stairs). I could not reach anyone at Coventry or BelleMeade, and had to resort to calling the Southern Pines fire department, who went there immediately and demanded that staff be available at all times. I have researched what is considered to be standard care in such a facility- and though we pay over $4000/month, my mother is not getting that standard of care - specifically help getting dressed in the morning. We have had to enlist the assistance of a third-party company that is paid by my mother. Is it a coincidence that the offices of this third-party company is within the Trinity’s campus? I am not writing this review as a first attempt at amelioration of the problem, as I have tried to resolve issues following all of the traditional means. The straw that broke the camel’s back is when I filled out a long in-house complaint form through Trinity Health Care (mother company), which was rejected because of a “problem with my email address.” There were absolutely no typos in the email address. It was just one more time that an attempt to communicate with Trinity was thwarted. It’s no wonder that the company had such a low rating.
Coventry offers Assisted Living.
Coventry is located at 105 Gossman Dr in Southern Pines, North Carolina.
Coventry carries a 1.0 out of 5 rating from 2 Google reviews. With only two reviews on file, both rated 1 star, families describe good hands-on care from individual staff members but serious frustration with the management company's communication and responsiveness. Concerns raised include a safety incident involving a broken elevator and unstaffed floor, and difficulty reaching anyone during a family crisis. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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