Nancy Schlegel
Jun 2020
I agree with all of the comments about no one ever answering the phone! For the money that this place enjoys, the phone should be answered ASAP. I just left a message .....let's see how long it takes them to get back to me!
Belle Meade Retirement Community
100 Waters Dr3.5(6 ratings)· Southern Pines average: 4.6
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Quick Facts
- Campus setup
- Three separate facilities share one campus
- After-hours contact
- Security staff, not care staff, answers after hours
- Emergency response gap
- No on-call staff to perform resident wellness checks
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Belle Meade Retirement Community in Southern Pines, NC holds a 3.5 out of 5 rating from a small number of Google reviews. The overwhelming theme across reviews is frustration with an unanswered phone line, including one incident where a family member could not reach staff to check on a resident during a health concern. Reviewers note the facility itself looks nice, but communication concerns dominate the feedback.
What reviewers praise
- Facility described as nice looking
- Sales staff responsive and helpful
- Security staff available after hours
What reviewers flag
- Multiple reviewers report the phone is never answered
- One report staff could not perform a resident wellness check
- Communication gap led to delayed emergency response for a resident
AI-generated from reviews and community data.
Belle Meade Retirement Community is a senior living community in Southern Pines, North Carolina offering Independent Living and Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.5 out of 5 across 6 reviews.
About Belle Meade Retirement Community
Belle Meade Retirement Community in Southern Pines offers independent living and assisted living options. The community provides 24-hour staff, housekeeping, medication management, social activities, and a range of amenities including gathering and activity spaces, dietary accommodations, an emergency call system, and wheelchair accessibility.
Reviewers consistently raised concerns about phone accessibility. Multiple families reported difficulty reaching the facility by telephone during daytime hours, with one reviewer noting an inability to check on a relative who was unwell. One reviewer reported that after-hours calls reach security staff. The facility's sales staff and daytime concierge service received positive mention from reviewers.
Types of Care at Belle Meade Retirement Community
Assisted LivingIndependent Living
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
Activities
- Social Activities
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Help Me ChooseReviews of Belle Meade Retirement Community
3.5overall · 6 ratings combined
3.5★ on Google (6)
G Walter
Jul 2019
Belle Meade has a concierge on duty during the day to answer phones. Could you be talking about The Coventry or Health Care? We have three facilities on this campus. I know at Belle Meade there is voice mail during the day and they return calls right away. After hours our security staff answers the phone.
Marianna Singer
Apr 2019
Agreed on the never answering the phone. I could not reach my elderly father one evening. I knew he was under the weather as I had talked to him early in the day. I could not get anyone to answer the phone. I finally tracked down a number to their SNF. There I was told that the facility has no one who can do a resident check. She ended up calling the gate attendant. He was able to go check on my father and then call an ambulance.
Rachel Bancroft
Mar 2016
I don't get it. NO ONE ever answers the phone here. I call at all hours of the day (daytime) and I still get a voice message. What if I had an emergency where I was trying to reach someone elderly that lived there? I find it odd that the phone is never answered at a retirement facility. The facility itself seems nice and when I got someone on the phone from sales they were more than happy to help me, but question if I am not buying how valued a customer I am.
YellowstoneBound1948
Mar 2016
Nice looking facility that NEVER answers the telephone!
Frequently Asked Questions
What types of care does Belle Meade Retirement Community offer?
Belle Meade Retirement Community offers Assisted Living and Independent Living.
Where is Belle Meade Retirement Community located?
Belle Meade Retirement Community is located at 100 Waters Dr in Southern Pines, North Carolina.
What do families say about Belle Meade Retirement Community?
Belle Meade Retirement Community carries a 3.5 out of 5 rating from 6 Google reviews. The overwhelming theme across reviews is frustration with an unanswered phone line, including one incident where a family member could not reach staff to check on a resident during a health concern. Reviewers note the facility itself looks nice, but communication concerns dominate the feedback. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Belle Meade Retirement Community?
Submit the Request Information form on this page, or contact Belle Meade Retirement Community directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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