Lizette Rodriguez
Oct 2025
Cathy and Caroline are both a pair of old rude people. They need a crash course on phone customer service. Horrible people I think should be fired.
Country Acres Assisted Living
2470 Collison Dr3.9(7 ratings)· Westminster average: 4.2
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1 / 6Quick Facts
- Licensed capacity
- 16 residents
- Setting
- Small, family-run intimate assisted living home
Maryland MDH
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Country Acres is a small, family-run assisted living community in Westminster, Maryland, with a mix of highly positive and a couple of sharply negative reviews. Several families praise the personalized, loving care their relatives received, while a couple of other reviewers raised serious concerns about sanitation, staffing, and food.
What reviewers praise
- Exceptional, personalized care described by multiple families
- Staff learn residents personally and build real relationships
- Intimate, family-oriented, home-like atmosphere
- Friendly staff and understanding ownership
- Staff knowledgeable about various health conditions
What reviewers flag
- One report of unsanitary conditions and residents left in a cold basement
- One report of insufficient nurse supervision of residents
- One report of inadequate food portions and early 6pm bedtime
- One report of rude, unprofessional phone customer service
AI-generated from reviews and community data.
Country Acres Assisted Living is a senior living community in Westminster, Maryland offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.9 out of 5 across 7 reviews.
About Country Acres Assisted Living
Country Acres Assisted Living is a residential community in Westminster, Maryland, offering assisted living care with 24-hour staff, medication management, an emergency call system, and wheelchair accessibility.
The community provides gathering and activity spaces, housekeeping services, and social activities. Amenities and services reflect a focus on daily support and resident engagement.
Reviewers shared mixed experiences. Several families praised the staff for personalized, genuine care and friendliness, noting that residents felt at home rather than in an institutional setting. One reviewer wrote, "The staff, particularly Amanda, Richard, Heather, Carolyn & Kathy B. went out of their way to get to know my dad personally, and truly loved him." Other reviewers raised concerns about cleanliness, staffing levels, food portions, and staff communication, describing conditions they found unsanitary and residents appearing unhappy. The community holds a Google rating of 3.9 out of 5 across 7 reviews.
Types of Care at Country Acres Assisted Living
Assisted Living
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
Activities
- Social Activities
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Help Me ChooseReviews of Country Acres Assisted Living
3.9overall · 7 ratings combined
3.9★ on Google (7)
Sisi Loraine
Nov 2024
Please don’t take your love one there most of there residents are left in the cold basement very unsanitary the owner doesn’t treat her employees right they dont have a nurse to supervise the residents often enough the food they serve isn’t enough for the residents most of the residents are put to go to bed at 6 pm everyone there look so miserable I do not recommend it
Andrea Smith
Dec 2022
I cannot put into words how amazing this facility and staff are. My dad was living there for 8 months this year before passing, and the care they provided for him was EXCEPTIONAL. The staff, particularly Amanda, Richard, Heather, Carolyn & Kathy B. went out of their way to get to know my dad personally, and truly loved him. It’s genuine quality personalized care like no other I’ve ever seen in any health care facility. It is not easy to care for ones whose health are failing, but the skilled and loving staff are committed and push through the hard moments. They are excellent communicators and knowledgeable about different health conditions and how to best treat them. The intimate, family oriented setup clearly makes a huge difference and the staff and residents all know each other well. I cannot thank them enough for all they did for my dad. If you are looking for a place to help care for a loved one, you have undoubtedly found the very best place.
Grant Lehman
Jun 2022
The staff are friendly and it's a nice place
Kayla Bailey
Aug 2020
The staff is super friendly and the owner is very understanding. The holidays and activities are the best. Feels like being right at home instead of a hospital setting like most nursing homes.
Frequently Asked Questions
What types of care does Country Acres Assisted Living offer?
Country Acres Assisted Living offers Assisted Living.
Where is Country Acres Assisted Living located?
Country Acres Assisted Living is located at 2470 Collison Dr in Westminster, Maryland.
What do families say about Country Acres Assisted Living?
Country Acres Assisted Living carries a 3.9 out of 5 rating from 7 Google reviews. Country Acres is a small, family-run assisted living community in Westminster, Maryland, with a mix of highly positive and a couple of sharply negative reviews. Several families praise the personalized, loving care their relatives received, while a couple of other reviewers raised serious concerns about sanitation, staffing, and food. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Country Acres Assisted Living?
Submit the Request Information form on this page, or contact Country Acres Assisted Living directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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