2.3(4 ratings)· Northampton average: 3.6
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Home Health Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Cooley Dickinson VNA & Hospice is a nonprofit, Medicare-certified home health agency in Northampton with a 3.5 out of 5 Medicare quality rating. Reviews are split: one family praised end-of-life care and coordination with assisted living staff, while others reported scheduling problems, delayed start of care, and disputes over eligibility.
AI-generated from reviews and community data.
Cooley Dickinson VNA & Hospice is a home health agency serving Northampton, Massachusetts offering Home Health. Families rate it 2.3 out of 5 across 4 reviews.
Cooley Dickinson VNA & Hospice is a Medicare-certified home health agency serving Northampton, MA and has been Medicare certified since 1966. Services offered in the home include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services and home health aide visits. The agency is a nonprofit organization.
Medicare rates the quality of patient care at Cooley Dickinson VNA & Hospice 3.5 out of 5 stars, based on how quickly care starts, how often patients improve at walking, bathing and managing medications, and how often they are readmitted to the hospital.
Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.
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Help Me Choose2.3overall · 4 ratings combined
2.3★ on Google (4)
Sheila Anderson
Dec 2025
I've been waiting for over two weeks for VNA services after being discharged from the hospital. They said they called me with my new cell number, but I never got any calls. What's weird is that I registered today at Patient Gateway and they updated my new cell phone number. Is Cooley Dick and Patient Gateway the same?
David Howard
Aug 2025
A lady who does the scheduling actually will gaslight me and I then don’t receive the services ordered. I find this behavior abusive and it left me neglected.
John Rella
Sep 2024
They don't keep their patients for along time, They told me I am not entitled to long range services because I am not home bound. But Medicare defines home bound as if you are using a walker and have no way to get around accept using a van that services the disabled they are considered home bound This is who I am. So why did they drop me as their patient. I am 72 yrs. old been on Social Security Disability since 2009. Why don't they follow what Medicare guidelines state what home bound is. Instead they define home bound as bed ridden.... you can't leave your place where you live. This is not home bound..... Somebody needs to stop this practice from happening,,,,, Sincerely Yours, John Rella
Ana Caban
Apr 2023
Cooley Dickenson VNA & Hospice is AMAZING!<br><br>In the fall of 2022 Cooley Dickenson VNA & Hospice provided services to my 91-year old mother in her home in Amherst. They were so helpful in giving her the care that she needed. Her health improved and she no longer needed their services (for a few months). In April 2023 it became evident that she, again, needed additional attention. She was now living in an assisted living facility in Leeds, MA, and it was time for more help as her heath took a turn for the worse. Cooley Dickenson VNA & Hospice was quick to provide her with a hospital bed, oxygen and other resources right in her apartment. Over the following 3 weeks, until she passed away, the service and care that she received was outstanding. I was particularly impressed with how seamlessly the VNA staff collaborated with the assisted living staff. At no point was there any confusion about who was to be doing something. It was remarkable and made for a wonderful experience during the last days of my mother's life. I was able to be by her side and support her transition to the next life, with the guidance of both the VNA staff and the assisted living staff. I would not have wanted it any other way.<br><br>Thank you Cooley Dickenson VNA & Hospice for such an amazing and beautiful experience during the final days of my beloved mother's life. You are truly the BEST!
Ana Caban
Apr 2023
Cooley Dickenson VNA & Hospice is AMAZING! In the fall of 2022 Cooley Dickenson VNA & Hospice provided services to my 91-year old mother in her home in Amherst. They were so helpful in giving her the care that she needed. Her health improved and she no longer needed their services (for a few months). In April 2023 it became evident that she, again, needed additional attention. She was now living in an assisted living facility in Leeds, MA, and it was time for more help as her heath took a turn for the worse. Cooley Dickenson VNA & Hospice was quick to provide her with a hospital bed, oxygen and other resources right in her apartment. Over the following 3 weeks, until she passed away, the service and care that she received was outstanding. I was particularly impressed with how seamlessly the VNA staff collaborated with the assisted living staff. At no point was there any confusion about who was to be doing something. It was remarkable and made for a wonderful experience during the last days of my mother's life. I was able to be by her side and support her transition to the next life, with the guidance of both the VNA staff and the assisted living staff. I would not have wanted it any other way. Thank you Cooley Dickenson VNA & Hospice for such an amazing and beautiful experience during the final days of my beloved mother's life. You are truly the BEST!
Cooley Dickinson VNA & Hospice is a Medicare-certified home health agency (certified since 1966). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
3.5 / 5
Medicare star rating
Services offered
What patients say
4.0 / 5 patient survey rating
281 completed patient surveys, 22% response rate.
Hospital outcomes
How patients did
Service area
Cooley Dickinson VNA & Hospice reports serving 57 ZIP codes, including Amherst, Chicopee, Greenfield, Holyoke, Northampton, Westfield, Ashfield, Belchertown, Bernardston, Buckland and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 227021. National figures are the average across all certified agencies.
Cooley Dickinson VNA & Hospice offers Home Health.
Cooley Dickinson VNA & Hospice is located at 30 Locust Street in Northampton, Massachusetts.
Cooley Dickinson VNA & Hospice carries a 2.3 out of 5 rating from 4 Google reviews. Reviews are split: one family praised end-of-life care and coordination with assisted living staff, while others reported scheduling problems, delayed start of care, and disputes over eligibility. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Yes. Cooley Dickinson VNA & Hospice is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page, or contact Cooley Dickinson VNA & Hospice directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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