MyLivingChoice

Complete Care At Springbrook

12325 New Hampshire Avenue

3.8(171 ratings)· Silver Spring average: 3.9

Complete Care At Springbrook, photo 11 / 5

Quick Facts

Total units
93
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
93
Facility age/condition
Reviewer described building as old with leaking roof
Care focus
Programs aimed at reducing preventable hospital readmissions

What Families Think

Reviews of Complete Care at Springbrook are sharply mixed, with some families praising compassionate nurses and therapists while others describe serious lapses in hygiene, communication, and basic patient care. Several recent accounts raise significant concerns about neglect, unaddressed medical needs, and unsanitary conditions that families should weigh carefully.

The Good

  • Staff described as helpful and compassionate by some
  • Nurses and therapists praised in positive reviews
  • Warm, friendly atmosphere noted by a visitor
  • Focus on reducing hospital readmissions after rehab stays

The Bad

  • Multiple reports of unsanitary conditions, including missing hot water and supplies
  • Several accounts of poor communication and unanswered voicemails
  • Reports of inadequate physical therapy and unclear rehab plans
  • One detailed account of neglect, injury, and delayed medical response leading to death

AI-generated from reviews and community data.

Complete Care At Springbrook is a senior living community in Silver Spring, Maryland offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 171 reviews.

About Complete Care At Springbrook

Complete Care at Springbrook is a post-acute, skilled nursing, and long-term care facility in Silver Spring, Maryland. The community tailors its services and support to ensure residents have a comfortable, enriching, and engaging experience during their stay.

The facility focuses on recovery and rehabilitation, with programs designed to support patients in achieving their rehabilitation goals and successfully transitioning home. The community implements strategies to reduce preventable hospital readmissions following a post-acute stay, working collaboratively with patients and their families throughout the recovery process.

Staff at the facility emphasize personalized attention and responsiveness to resident needs, with a focus on maintaining a warm and supportive environment throughout the care journey.

Types of Care at Complete Care At Springbrook

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Complete Care At Springbrook

3.8overall · 171 ratings combined

3.8★ on Google (171)

Isabel Jordan

Jul 2026

via Google

This rehabilitation center does not provide basic necessities such as hot water, soap, and paper towels in the patient’s room, despite numerous requests to staff. It took 3 weeks and direct contact with the Office Manager before anyone took action. After I submitted a written list of concerns, an electrician quickly repaired the flickering ceiling light, bathroom light, and leaking faucet. Unfortunately, communication went silent again after we left, the remaining issues were still ignored. Going onto 6 weeks now, this dialysis patient still living under unsanitary conditions. For a healthcare facility, this is unacceptable, especially those with serious medical conditions, deserve a clean, safe, and responsive care environment. To make matters worse, meals are usually served cold, including hot dogs and hamburgers. I DO NOT recommend this facility.

Rachel Jaffe

Feb 2026

via Google

Someone I love began receiving services here this weekend and I am so impressed with the staff. The nurses, therapists, and everyone we’ve worked with has been helpful and compassionate. There is always someone available to help and answer questions. I am happy my loved one is receiving care from this amazing team!

Agnes Gilson

Feb 2026

via Google

Very concerning experience serious issues with care, communication, and basic patient dignity My mother was admitted to Complete Care at Springbrook for rehabilitation with the goal of regaining strength and mobility so she could safely return home. Unfortunately, our experience has been extremely disappointing and concerning. From the time she arrived, she received little to no meaningful physical therapy to help her stand, walk, or rebuild strength. Instead, she spent long periods confined to bed without a clear rehabilitation plan, which completely defeats the purpose of a rehab admission. She also suffered significant pain related to a catheter for several days. Despite repeatedly reporting discomfort, no proper reassessment or intervention was done. Staff continued to say the catheter could not be removed because it came from the hospital, yet no one appeared to evaluate whether it was still medically necessary. A required urology follow up was delayed until family members personally intervened and scheduled the appointment ourselves. The appointment was completed immediately once the correct process was followed. Communication throughout the facility has been extremely poor. Staff provided conflicting information, voicemails are constantly full, and it is nearly impossible to reach anyone when you need answers. When you do ask questions, many staff members respond with noticeable attitude instead of professionalism or concern. Basic patient care and hygiene were also alarming. I personally witnessed a nurse spill urine while emptying my mother’s catheter bag and then cover her with the same wet sheets instead of immediately changing them. No patient should be left lying in urine soaked bedding. This shows a serious lack of dignity and proper care. Additionally, something as simple as wipes is consistently unavailable. When families ask for basic supplies, staff often act inconvenienced or irritated. Overall, this experience reflects major problems with care coordination, pain management, communication, and respect for patients. Families should not have to fight this hard just to ensure their loved one receives basic attention and humane treatment. I hope management takes these concerns seriously and makes meaningful improvements so other families do not have the same experience. Everyones voicemail is ways full that alone is not a good sign

Mark Montas

Dec 2025

via Google

My mother came to the Springbrook rehabilitation home in July 2025 to receive the help she truly needed, just like every patient that is transferred their. Instead she received very poor and horrible service and was found in her Rm. by my sister hanging off the bed with her shirt off, and her pants half way down, and holding for dear life with her door closed. My mother said the nurse got mad because she had to.change her and lashed out in anger and pushed her on to the bed and close the door beside her and leaving my poor mother that has Parkinson illness to fight to not fall and hope someone else comes to her rescue. My sister was the first person to.find her and immediately called the nurses and took photos of the way my mother was being treated. The nurse that treated her stayed away from us and my up a story that my mother faught her and she left my mother to go get help. She lied because the look on her face told the truth. My sister and I had a meeting with.the administration and charge nurses about the service my mother truly needed, they stayed for.now on she would get that and a better clean room, and no large amounts of ants clawing all over her clothes and food. Once again I came to visit my mother in the morning to find her door closed and her hanging off her wheelchair and between the bed trying to hold on because she needed help and no one could hear her with the door closed once Again. I told the nurses that my mother isn't drinking enough water and they needed to check with the doctor to put an IV in to give her the H20 she needed. they never did it after two days and I had to complaint to the charge nurse Again. August 2025.. While visiting my mother I discovered that she was tucked into bed under the covers still and something was wrong just by looking at her face and eyes were different. I started to check her arms and then pulled back the covers on her legs after I felt something on her legs from under the covers. I.found three large swollen black bruises on her leg and immediately called the nurse and took a photo of it and sent it to my sister. The nurse stated he didn't know where did those bruises come from and the nurse never pass on any information in her report at shift change. He then called the charge nurse and she had no answers to this horrible situation and my sister and I have had enough and rescued my mother from there and told the charge nurse to call for ambulance to take her to a hospital at once. I was so disappointed and discussed from every thing that she had been going through at the hands of some of the worse nurses I have ever seen in a health care facility. There were a couple of nurses that really did there job and when my mother went to rehab for exercise the staff was very kind to her and she liked going there when her health was good. The doctors told us at Holy Cross hospital that my mother was extremely dehydrated and she has a infection that's been going on for to long and signs that it was treated at the Springbrook rehabilitation home. It's a big problem because it could be in her blood already. My mother was treated and transferred to Hebrew Home in Rockville, where she started to receive the very best treatment.. and started to recover but she ended up be sent back to the ER because of low blood pressure. Doctors stated that the infection she caught and wasn't treated was in her blood and caused all types of damage and sent her Parkinson to a stage that she couldn't come back from but they could do all that they can to make her comfortable. She passed away on August 12th 2025. After getting a clean bill of health from her kidney doctor back in early June 2025, I can truly wished we Never brought her to Springbrook rehab home on New Hampshire Ave in Silver Spring. The facility is old, and the roof leaks a lot and pours right through the roof in patient's rooms and the smell of urine is strong in parts of the facility. I don't recommend anyone sending there family here..Don't Thank you housekeeping staff. Shame On Lazy Nurses there just to get a Pay Check

Gertrude Troyer

Dec 2025

via Google

It was warm, friendly, and inviting. The man I visited was happy and contend, reporting that everyone was kind and took good care of him and that he has made many new friends.

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Government Inspection History

8 inspection visits in the last three years, 53 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 1, 2026Health Complaint4 citations
  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 30, 2026

  • Ensure each resident receives an accurate assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 30, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2026

Apr 7, 2026Health Complaint4 citations
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 27, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 27, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 27, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 27, 2026

Dec 19, 2025Health Complaint6 citations
  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 19, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 19, 2026

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 19, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 19, 2026

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 19, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 19, 2026

Mar 14, 2025Health Complaint3 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 30, 2025

  • Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2025

Dec 18, 2024Health Complaint5 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2025

Sep 16, 2020Fire Safety StandardHealth Standard8 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2020

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2020

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2020

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2020

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2020

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2020

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2020

  • Install properly constructed and protected linen or trash chutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2020

Sep 12, 2019Fire Safety StandardHealth Standard10 citations
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2019

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2019

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2019

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2019

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2019

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2019

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2019

  • Install corridor and hallway doors that block smoke.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 11, 2019

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity B of L: potential for minimal harm, patternCorrected Oct 28, 2019

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity B of L: potential for minimal harm, patternCorrected Oct 28, 2019

Mar 29, 2019Fire Safety StandardHealth Standard13 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedCorrected Jan 24, 2019

  • Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 17, 2019

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2019

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2019

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2019

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2019

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2019

  • Give residents a notice of rights, rules, services and charges.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2019

  • Give the resident's representative the ability to exercise the resident's rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2019

  • Install properly constructed and protected linen or trash chutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2019

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2019

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2019

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity C of L: potential for minimal harm, widespreadCorrected May 17, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Complete Care At Springbrook offer?

Complete Care At Springbrook offers Skilled Nursing / Long Term Care.

Where is Complete Care At Springbrook located?

Complete Care At Springbrook is located at 12325 New Hampshire Avenue in Silver Spring, Maryland.

What do families say about Complete Care At Springbrook?

Reviews of Complete Care at Springbrook are sharply mixed, with some families praising compassionate nurses and therapists while others describe serious lapses in hygiene, communication, and basic patient care. Several recent accounts raise significant concerns about neglect, unaddressed medical needs, and unsanitary conditions that families should weigh carefully.

How did Complete Care At Springbrook do on recent health and safety inspections?

Complete Care At Springbrook had 8 government inspection visits in the last three years, with 53 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Complete Care At Springbrook?

Submit the Request Information form on this page to connect with Complete Care At Springbrook and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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