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Complete Care at Milford Manor is a skilled nursing and long-term care facility in West Milford, NJ, that focuses on rehabilitation after hospital stays and reducing readmissions. No individual family reviews were provided, but the community holds a 4.6 rating from 167 Google reviews, suggesting generally positive family experiences.
AI-generated from reviews and community data.
Complete Care At Milford Manor is a senior living community in West Milford, New Jersey offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Private Rooms. Families rate it 4.6 out of 5 across 169 reviews.
Complete Care at Milford Manor is a post-acute, skilled nursing, and long-term care facility in West Milford, New Jersey. The community offers tailored services and support designed to provide residents with comfortable, enriching, and engaging care experiences.
The facility specializes in rehabilitation and recovery programs for patients transitioning from hospital stays. Staff work collaboratively with patients to support their rehabilitation goals and facilitate successful transitions home. The community has implemented strategies to reduce preventable hospital readmissions following post-acute stays.
Complete Care at Milford Manor emphasizes personalized attention and staff engagement with residents. The facility maintains an environment focused on ensuring that each resident receives attentive care from staff members who are familiar with individual needs and preferences.
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Help Me Choose4.6overall · 169 ratings combined
4.6★ on Google (169)
Jeanne Hantson
Jul 2026
My brother is a resident of Comfort Care at Milford Manor. It has been about 4 months now, and I couldn’t be any happier with his care! The staff is wonderful! I visit often and am never disappointed. One thing that really makes me smile is the way the staff engages in a kind and thoughtful manner with the residents!
Kathleen Beck
Jul 2026
I met this nurse Icyka very compassionate,always comes in with a smile, she is one of the nicest nurse I ever met in the whole nursing field that make my experience not so bad there.
Joanne Q-Hernandez
Apr 2026
Place is a little dated but my mom is getting great care there. Mind you she’s been to several and always complained about the staff and food. Now she’s in a place that she has made friends and has lots of activities to do. The staff is very punctual to her needs. I feel safe her being there.
heavenz
Apr 2026
Milford Manor epitomizes goodness in the history of assisted living. Their clients are friendly and well mannered. The environment is clean. It is a place you would like your love one to be cared for. I recommend them.
Matthew Paz
Nov 2025
My uncle has been a resident at Milford Manor for several months, and we couldn’t be more grateful for the care he receives. The staff consistently go above and beyond to make sure residents are comfortable, respected, and well cared for. My uncle Ed wants to especially thank to outstanding rehab team physical and occupational therapists wonderful Agnes , Mary, Lindsay, Micheala, fantastic therapists they will get you moving and get you back to health.. and all other therapists as well. Amazing nurses and CNA’s Megan, Juliet, Anissa - their compassion and dedication make such a difference in the residents’ lives.. Kathy from housekeeping for her friendliness and the pride she takes in everything spotless. My uncle always speaks highly of them and appreciates how they treat him with genuine warmth and respect. Thank you to everyone at Complete Care Milford Manor for making such a positive difference in his life.
6 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 25, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedCorrected Mar 10, 2025
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2025
Provide training in compliance and ethics.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 10, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 10, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 10, 2025
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 10, 2025
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 10, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2025
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 26, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 19, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2023
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2023
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 31, 2023
Have restrictions on the use of portable space heaters.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2023
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2023
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2023
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Plan the resident's discharge to meet the resident's goals and needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2021
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Complete Care At Milford Manor offers Skilled Nursing / Long Term Care.
Complete Care At Milford Manor is located at 69 Maple Road in West Milford, New Jersey.
Complete Care at Milford Manor is a skilled nursing and long-term care facility in West Milford, NJ, that focuses on rehabilitation after hospital stays and reducing readmissions. No individual family reviews were provided, but the community holds a 4.6 rating from 167 Google reviews, suggesting generally positive family experiences.
Complete Care At Milford Manor had 6 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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